ABHINOV SARKAR
AYLESBURY
Summary
Dynamic and results-driven professional with extensive expertise in administrative operations, sales, and customer service excellence. Demonstrates compelling leadership skills through effective team building, mentoring, and staff development to drive organisational success. Proficient in strategy development, performance tracking, and decision-making to optimise operational efficiency. Adept at fostering customer satisfaction through empathetic understanding, complaint handling, and relationship-building techniques. Skilled in hiring and training processes, technical product knowledge, and consultative selling strategies to achieve business objectives. Committed to continuous improvement and delivering exceptional outcomes aligned with organisational goals.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work history
Customer Service Supervisor
GKG WEB SERVICES INC
01.2022 - 02.2025
- Delegating tasks
- Monitoring the team's performance
- Assisting the team by performing the tasks with them
- Helping with training and development
- Completing paperwork (yes, there's always admin to do)
- Handling complaints (from both staff and customers)
- Helping to hire new staff
- Reporting to senior management / personnel when required
- Assisting customer service staff in managing customer inquiries and complaints
- Hiring new customer service employees
- Training customer service staff
- Delegating tasks
- Monitoring performance of customer service staff
- Conducting performance reviews
- Organizing work schedule
- Developing standard work procedures
- Collecting data and preparing reports
Manager (Sales & Customer Service & Talent Acquisition)
COMPTRONICS SOLUTIONS PVT LTD
10.2015 - 10.2021
- Responsible for supervising and organizing the sales team
- In charge of managing organizational sales by developing business plans, meeting planned goals, and coordinating with the marketing department on lead generation
- Tasked with overseeing the activities and performance of the sales team by tracking sales goals, setting individual sales targets, and facilitate the ongoing training of the salespeople
- Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions
- Saved thousands of dollars in fees and improved the response-rates of direct marketing campaigns by bringing formerly outsourced mass-mailing function in-house
- Managing organizational sales by developing a business plan that covers sales, revenue and expense controls
- Meeting planned sales goals
- Sales and Support Training
- Setting individual sales targets with the sales team
- Tracking sales goals and reporting results as necessary
- Overseeing the activities and performance of the sales team
- The ongoing training of your salespeople
- Developing your sales team through motivation, counselling and product knowledge education
- Understand our ideal customers and how they relate to our products
- Interfaced with customers, determined needs, provided recommendations and up-sold services
- Boosted team morale and overall sales volume by creating incentivising sales contests and spiffs
- Tracked weekly sales to develop senior leadership reports for business development planning
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance
- Strengthened revenue opportunities by developing sales strategies based on industry trends and competitor analysis
Team Leader, Sales & Operations
QUANTM LTD
08.2014 - 09.2015
- Increased sales by being attentive and providing world-class service
- Kept sales, staff performance and store activity stored on System for month-end reporting to head office
- Attended meetings to assist in developing store strategies, such as sales, awareness and growth
- Served as customer service team lead, enforcing adherence to company policies, answering co-workers' questions and training new personnel
- Provided helpful and attentive customer service resulting in positive feedback
- Developed open and professional relationships with team members, enabling better, more effective issue resolution
- Analyzed employee workloads to meet seasonal fluctuation needs
- Managed the hiring of new staff by reviewing CVs, conducting interviews and selecting talent
- Maintained excellent employee relationships by providing a supportive, friendly and helpful environment, especially to those struggling in the workplace
- Managed complex customer complaints, offering smart solutions for continued customer satisfaction and loyalty
Education
Bachelor of Science - Mechanical Engineering
Shridhar University
07.2010 - 05.2014
GCSEs - Science & Maths
Kendriya Vidyalaya
07.2006 - 04.2008
Skills
- Administrative
- Training & Development
- Coach
- Selling
- Coaching
- Sales & Support
- Contracts
- Staff Development
- Customer satisfaction
- Strategy Development
- Creation
- Supervising
- Decision-making
- Teambuilding
- Team Lead Skills
- People management
- Mentoring
- Office Management
- Sales expertise
- Performance tracking and evaluations
- Excellent communication skills
- Compelling leadership skills
- Customer Relationship
- Operations
- Customer service excellence
- Complaint handling
- Time-management
- Empathetic understanding
- Customer focus
- Technical product knowledge
- Hiring and training
- Telephone etiquette training
- Proactive approach
- Transaction processing
- Telesales techniques
- Negotiation proficiency
- Technical communication
- Effective communication
- Active listening
- Decision making
- Attention to Detail
- Relationship-building
- Staff mentoring
- Customer complaint management
- Motivational leadership
- Computer literacy
- Reporting and documentation
- Continuous improvements
- Product knowledge
- Consultative and relationship selling
- Communication and engagement techniques
- Rapport and relationship building
- Strategies and goals
Languages
English
Fluent
Hindi
Fluent
Bengali
Native
Affiliations
- Team sports
- Fitness
- Mentoring/coaching
- Cooking
- Travel
Timeline
Customer Service Supervisor
GKG WEB SERVICES INC
01.2022 - 02.2025
Manager (Sales & Customer Service & Talent Acquisition)
COMPTRONICS SOLUTIONS PVT LTD
10.2015 - 10.2021
Team Leader, Sales & Operations
QUANTM LTD
08.2014 - 09.2015
Bachelor of Science - Mechanical Engineering
Shridhar University
07.2010 - 05.2014
GCSEs - Science & Maths
Kendriya Vidyalaya
07.2006 - 04.2008