Abhishek Anand

Responsibilities

• Maintenance of all the management consoles with upgrades to latest patches released Vendors
• Adherence and monitoring of SLA of Incident, change and Problem Management process
• Presentation of Monthly Account reviews to Management
• Researched ICT infrastructure to determine and evaluate cyber security capabilities.
• Deployed patches and security updates to protect ICT assets from malicious attacks.
• Communicated security incidents to customers and stakeholders for compliance reasons.
• Promoted company values and vision, ensuring full team adherence and investment.
• Mentored and coached junior staff to produce high-performing, quality team members.
• Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.

Responsibilities

• Maintenance of all the management consoles with upgrades to latest patches released Vendors
• Adherence and monitoring of SLA of Incident, change and Problem Management process
• Presentation of Monthly Account reviews to Management
• Researched ICT infrastructure to determine and evaluate cyber security capabilities.
• Deployed patches and security updates to protect ICT assets from malicious attacks.
• Communicated security incidents to customers and stakeholders for compliance reasons.

Responsibilities
• Maintain maximum level of End Point Security operations for the clients.
•Manage multiple security products like Antivirus, DLP, Vulnerability Assessment and Hard drive encryption.
•Maintenance of all the management consoles with upgrades to latest patches released by Vendors
•Design and implement antivirus products in the client environment.
•Prepare and Maintain ISO and DXC standard documentation for all the clients
•Handling Virus Incidents and Major Virus Outbreaks
•Adherence and monitoring of SLA of Incident, change and Problem Management process.
•Presentation of Monthly Account reviews to Management.
•Business as usual activities to meet customer requirements on compliance.

Responsibilities

• Resolved system outages with rigorous troubleshooting and patching skills, including 24/7 coverage.
• Maintain maximum level of End Point Security operations for Client
• Administrator of products like Symantec, McAfee HDE, Trend Micro Server Protect and Blancco.
• Liaised with external agencies to ascertain quality IT system provision.
• Part of up gradation project of SEP from 12.1.3 RU6 to 12.1.6 RU4
• Upgraded Trend Micro Server Protect to 5.8 Build SP3.
• Working on Trend Micro upgradation in the environment.
• Hard drive encryption for all the laptops using McAfee MDE 7.1.3.