Abhishek Arora
New Delhi
Summary
Rational lead analyst with nine years of experience enhancing operations for the organization through information system solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems, and to introduce new systems.
Overview
9
9
years of professional experience
Work History
LEAD ANALYST
American Express
Gurgaon
09.2018 - Current
- Three years in collections—from early stage to late stage.
- I worked for a financial relief program during COVID.
- For the past four years, I have been closely working with credit and risk management, functioning within an organization that aims to detect, manage, and hedge exposure to various risks stemming from the use of financial services, such as money launderers and scammers.
- Conducted training for new hires to upskill them on the process within Amex.
- Improved overall team efficiency by streamlining processes and implementing new analytical tools.
- Led cross-functional teams for the successful completion of projects, ensuring timely delivery and client satisfaction.
- Enhanced data quality by developing comprehensive data validation processes and working closely with IT teams to address system issues.
- Optimized resource allocation by creating customized dashboards for monitoring project progress and tracking key performance indicators.
- Utilized data analytics tools to gain insights into customer behavior patterns.
- Prepared presentations summarizing findings from data analytics projects for senior management review.
- Expertise in credit evaluation, assessment, analysis, and management. Skilled in financial statement review, risk assessment, portfolio monitoring, and delivering actionable credit recommendations to support sound lending decisions.
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
- Successfully led and managed a team of 15 professionals, driving performance, ensuring adherence to credit policies, and fostering a culture of collaboration and accountability.
- Skilled in mentoring, training, and performance monitoring to enhance team productivity and deliver business goals.
Personal Banker
Barclays
Noida
01.2017 - 08.2018
- Day to day interactions with account holders to help them with their everyday banking needs.
- Developed strong relationships with clients, resulting in increased trust and repeat business engagements.
- Continuously updated knowledge of industry best practices and emerging trends, sharing insights with colleagues to drive continuous improvement within the team.
- Investigated system issues and implemented resolutions to reduce downtime.
- Enhanced interfaces to promote better functionality for users.
- Selected for secondment role for 12 months as a Quality analyst.
- Closely working with risk and audit.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Technical Advisor
Convergys
Gurgaon
07.2016 - 01.2017
- Represented Orange telecom in UK market. Providing technical support to consumers regarding their routers and internet services.
- Reduced downtime and improved productivity with proactive troubleshooting and timely resolution of technical issues.
Education
BACHELOR OF COMMERCE -
Swami Vivekanand Subharti University
01.2023
HIGH SCHOOL DIPLOMA -
Cambridge School Srinivaspuri
New Delhi01.2016
Skills
- Risk assessment
- Quality monitoring
- Data analytics
- SQL
- Python/R Programming
- Microsoft Excel
- Tableau/Power BI
Timeline
LEAD ANALYST
American Express
09.2018 - Current
Personal Banker
Barclays
01.2017 - 08.2018
Technical Advisor
Convergys
07.2016 - 01.2017
BACHELOR OF COMMERCE -
Swami Vivekanand Subharti University
HIGH SCHOOL DIPLOMA -
Cambridge School Srinivaspuri