Abhishek Dayanidhi
Plano,TX
Summary
Experienced ServiceNow Professional with over 8 years of expertise in designing, developing, and implementing a range of ServiceNow modules including ITSM, ITOM, Discovery, CMDB, Asset Management, Security Incident Response and Vulnerability Management (SecOps). Demonstrated proficiency in customizing and optimizing ServiceNow solutions to meet complex business requirements, streamline IT operations and enhance system performance. Adept at managing full project lifecycles, integrating with external systems and troubleshooting intricate issues. Known for delivering high-quality, scalable solutions that align with organizational goals and drive significant operational improvements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ServiceNow Sr Consultant
Northwestern mutual
05.2022 - Current
- Developed and Implemented policies and controls in alignment with CMDB best practices
- Designed process for capturing attributes of key classes in CMDB along with its relationships
- Involved in end-to-end Implementation of Cloud Discovery for capturing AWS Resources in CMDB
- Customize Discovery Patterns, Probes and Sensors to populate additional data in CMDB
- Troubleshoot and Maintain Discovery Admin application to generate Incidents based on Discovery and Service Mapping Pattern failures
- Setup and maintain Mainframe Discovery to Discover various mainframe components
- Setup IRE rules to maintain Data Integrity by avoiding duplicate CI creation while populating CMDB with multiple data sources
- Perform UAT with the end user and create defects in JIRA as bugs and prioritize accordingly
- Collaborate with Asset Management team to identify and remediate duplicate CI creation for Assets
- POC on Implementing CMDB Data Manager.
ServiceNow Techno Functional Consultant
EY
08.2021 - 05.2022
- Conducted workshops with major Stakeholders to give a complete overview on the Configuration Management Database
- Configured Rapid7 Integration (Vulnerability Management) to populate the CMDB with Rapid7 Asset Inventory
- Integrated SCCM using Service graph connector to populate asset data into CMDB
- Implemented CSDM framework and aligned all the key Classes to OOB class as per ServiceNow's recommendation
- Re-designed Discovery schedules and mid-server architecture for better performance by following best practices
- Align and improve CMDB data quality which can be efficiently used for ITSM (INC, CHG) Processes
- Configured Data Certification jobs to certify the CMDB data on periodic basis
- onfigured CMDB Health jobs which run daily to populate Correctness, Compliance and Completeness along with health Inclusion rules of the CMDB.
ServiceNow SecOps Implementation
ACCENTURE
11.2020 - 08.2021
- Activated SIR, Threat Intelligence and New UI (Analyst Workspace) Plugins
- Co-ordinated with SecOps & Vulnerability Management teams and conducted workshops to design the Implementation process and gather detailed requirements
- Implemented Security Incident Response module and built custom catalogs as per customers’ requirements
- Integrated ServiceNow with Splunk, FireEye to automatically create Security Incidents
- Configured Assignment rules, Risk calculators for Vulnerable Items
- Created dashboards to capture data of Vulnerable groups and Vulnerable items using Performance Analytics
- Customized the Knowledge base for additional solutions.
Sr ServiceNow Developer
Toyota financial services
12.2018 - 11.2020
- Implemented Discovery against multi cloud environments such as AWS and Azure to ensure all the configuration items are accurate in CMDB
- Implementation of Top-Down Discovery (Service Mapping) for critical Applications for better Operational visibility
- Create, update, and maintain Discovery schedules for various data centers
- Gathering requirements and work with ITSM teams (Incident, Change) to understand process requirements and translate them into technical specifications
- Configured Business Rules, Client Scripts, UI Policies, Script Includes, Workflows and Notifications
- Implemented Change management and built custom workflows to create different types of Change as per organization’s requirement
- Articulate best practice and design of projects for Toyota’s ITSM team
- Perform end to end testing and quality assurance to ensure the reliability of solutions prior deployment.
ServiceNow Developer-Discovery Implementation
DXC Technology
04.2017 - 12.2018
- Development of Service Catalog which includes creating new catalog items, designing workflows and execution plans
- Created Functional and Technical specifications documents for various ServiceNow modules
- Implementation, Customization and Maintenance of ITIL modules such as Incident Management, Change Management, Problem Management, Knowledge, Service Catalog, CMDB in ServiceNow
- Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning
- Created, configured, and maintained MID Servers in Amazon Virtual Private Cloud (VPC’s)
- Worked on DISCOVERY and set up mid servers and check for the connectivity, Became an expert in troubleshooting Discovery tool
- Deploying MID Servers for discovery application, defining, and executing the discovery schedules frequently and validating the results.
ServiceNow developer-GRC Implementation
M9 Consulting
09.2016 - 03.2017
- Moving data in and out of an instance using import sets and transform maps and auto import of data into ServiceNow
- Collaborate with the GRC team on the development of the GRC solution
- Provide process oversight and consulting and execute tasks assuring quality and integrity of GRC tools and deliverables
- Deployed ServiceNow MID Servers and developed PowerShell scripts to build ServiceNow Orchestration activities
- Submitted the documentation and trained the BA (Business Analyst) on ServiceNow Knowledge Application.
ServiceNow Admin
RAPISCAN SYSTEMS
09.2013 - 07.2014
- Work on Incidents and tasks assigned to Platform team
- Participate in ServiceNow patching, upgrade and Cloning activities
- Worked on bug fixing and enhancements on change requests
- Create Reports and Build dashboards as per requirements from Product teams
- Migrate update sets from lower environments to Pre-Production and Production environments.
Education
MASTER OF SCIENCE Information Technology -
University of Mary-Hardin Baylor
05.2016
Certification
- ITIL V3 Certified
- ServiceNow Certified System Administrator
- ServiceNow CIS Discovery
- ServiceNow CIS Vulnerability Response
Timeline
ServiceNow Sr Consultant
Northwestern mutual
05.2022 - Current
ServiceNow Techno Functional Consultant
EY
08.2021 - 05.2022
ServiceNow SecOps Implementation
ACCENTURE
11.2020 - 08.2021
Sr ServiceNow Developer
Toyota financial services
12.2018 - 11.2020
ServiceNow Developer-Discovery Implementation
DXC Technology
04.2017 - 12.2018
ServiceNow developer-GRC Implementation
M9 Consulting
09.2016 - 03.2017
ServiceNow Admin
RAPISCAN SYSTEMS
09.2013 - 07.2014
MASTER OF SCIENCE Information Technology -
University of Mary-Hardin Baylor