ABHISHEK IYER
Torrance,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
1
1
Certification
Work History
FILED SERVICE SPECIALIST
Honeywell
10.2020 - Current
- Adhered to safety protocols and policies to reduce workplace hazards.
- Installed & migrated new Honeywell Products & equipment and explained operation and routine maintenance protocols to customers.
- Demonstrated increased knowledge of company products and equipment.
- Streamlined Experion EPKS & TPS repair processes to minimize day-to-day downtime and increase overall productivity.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Senior System Engineer
Honeywell
04.2017 - 10.2020
- Identified software issues and handled troubleshooting to resolve quickly.
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
- Communicated status updates to affected parties when issues arose.
- Resolved issues related to operational components for EPKS, C300, experion servers,workstations,domain controller.
- Provided FAT support for major Oil & Gas customers.
- Designed & developed control system applications for Turbo machinery systems & compressors.
-
Executive Engineer
YOKOGAWA INDIA LTD
04.2013 - 04.2017
- Established procedures for corrective and preventive maintenance.
- Optimized performance of facility machinery through calibration and repairs.
- Determined necessary steps to bring systems into compliance.
- Complied with planning legislation and code regulations for project implementation.
- Identified needs and oversaw design and delivery of projects using project management, contract management and financial management procedures.
- Performing initial study of design inputs (P&ID, IODB), logic diagrams and functional area segregation of controller.
- Preparing HMI functional design specification for customer approval
- Generating logic diagrams based on control narrative
- Conducting IFAT test for GE and Siemens system using MODBUS TCP/IP & OPC-DA at GE-Korea and SANDVIK-Germany.
- Site Commissioning activities such as Database Management, Loop Check, Fieldbus Communication check. Daily progress report to site manager.
Application Engineer
Schneider Electric ( INVENSYS)
09.2011 - 04.2013
- Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
- Maintained effective customer relationships and identified future business opportunities to support and strengthen corporation mission.
- Supported software integration and implemented maintenance enhancements at various sites in India.
- Performed FAT ,SAT & commissioning for power projects at site.
Education
No Degree - PRODUCT MANAGEMENT
PRODUCT SCHOOL
CALIFORNIA09.2021
Bachelor of Technology - Electronics & Instrumentation Engineering
MORADABAD INSTITUTE OF TECHNOLOGY
MORADABAD,INDIA07.2010
Skills
- Industrial process control
- Testing & commissioning Honeywell /ABB/Yokogawa Control systems
- designing & programming Control system
- skilled in programming for DCS : Honeywell,Yokogawa
- Fieldbus
- knowledge of SCADA/HMI
- EthernetIP, Profibus/Net, Modbus, RS-232 and RS-485
- Honeywell Control system migration of legacy system HPM to EHPM,C300PM,C300
- Excellent written and verbal communication skills
- FAT /SAT
Accomplishments
- Honeywell Bronze Award : For On process Flawless Migration of C300PM.
- FSE of the Year-PACWEST, LSS Americas Premier Achievement Award : For outstanding support to customer.
- Honeywell Bronze Award : For excellent Sales Lead Opportunities booked
- Bravo (E-Thanks) Honeywell : Abhishek led the DCS testing activities with tremendous energy and dedication for excellence. He took the inputs from UOP in terms of motor logic and presented a solution that fits the requirements specs from the very first attempt.
Affiliations
International society of Automation (ISA)
Certification
- Software product Management (SPM) Certificate from Product School
- EPKS L1 Certification from Honeywell
- TPS L1 Certification from Honeywell
- Pursuing Certification from ISA for IEC62443 Cybersecurity program.
Timeline
FILED SERVICE SPECIALIST
Honeywell
10.2020 - Current
Senior System Engineer
Honeywell
04.2017 - 10.2020
Executive Engineer
YOKOGAWA INDIA LTD
04.2013 - 04.2017
Application Engineer
Schneider Electric ( INVENSYS)
09.2011 - 04.2013
No Degree - PRODUCT MANAGEMENT
PRODUCT SCHOOL
Bachelor of Technology - Electronics & Instrumentation Engineering
MORADABAD INSTITUTE OF TECHNOLOGY
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