ABHISHEK KUMAR
Jacksonville,FL
Summary
Assistant Vice President at CitiusTech with extensive experience in client engagement and strategic partnerships. Proven expertise in program management and process optimization, leading cross-functional teams to improve operational efficiency and enhance project delivery. Achievements include significant increases in stakeholder satisfaction and business growth through innovative solutions.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Vice President
CitiusTech
Jacksonville, FL
12.2021 - Current
- Managed large delivery team to ensure efficient operations across multiple accounts.
- Cultivated long-term partnerships through ongoing client engagement strategies.
- Engaged with C-suite and senior leadership to reinforce strategic relationships.
- Analyzed market trends to inform growth strategies and drive business expansion.
- Led cross-functional initiatives to implement process improvements and best practices.
- Established communication protocols to enhance information flow among departments.
- Coordinated activities related to production, pricing, and sales across departments.
- Collaborated with senior leadership to define and achieve organizational goals.
Program Manager
NTT Data
Cumberland, RI
03.2019 - 12.2021
- Spearheaded Data & Analytics program to drive organizational insights.
- Orchestrated Informatica MDM implementation, facilitating member 360 view for product development.
- Executed migration from on-premises solutions to Microsoft Azure environment.
- Implemented data governance practices to standardize data management processes.
- Directed integration of external vendor data into Azure data pipeline.
- Oversaw multi-vendor delivery models, ensuring project alignment and success.
- Crafted business cases to support sales initiatives and addressed RFI responses.
- Presented critical business insights to clients alongside sales representatives.
Agile Coach
NTT Data
06.2017 - 02.2019
- Coached BMW-FS team to adopt Scrum, enhancing project delivery effectiveness.
- Implemented DevOps practices, yielding substantial business and cultural improvements.
- Achieved 100% automation of test beds, increasing client speed and efficiency.
- Mentored agile team, resulting in highest performance metrics in BMWFS.
- Developed business cases for sales proposals, supporting RFI responses.
- Delivered impactful presentations to customers with sales team collaboration.
- Managed pre-sales processes actively with direct and channel customers.
- Improved NPS rating from three to eight within three months.
Project Delivery Manager
HPE
05.2016 - 05.2017
- Managed all phases of Program Lifecycle across diverse PMO projects.
- Partnered with QA manager to establish Test Automation Framework and relevant testing tools.
- Spearheaded Cloud POC project at HPE to illustrate CI/CD pipeline and DevOps execution.
- Oversaw up to $5 million in projects, ensuring alignment of business goals with technological advancements.
- Implemented Comprehensive Provider Care Enrollment and Attestation initiative for Ohio Medicaid program.
- Created cloud-based analytics solutions providing insights into provider care episodes and dashboards.
- Conducted requirements gathering, risk assessments, and cost estimation through client engagement.
- Served as liaison between stakeholders to identify effective strategies for achieving project goals.
Delivery Project Manager
Mphasis an HP Company
05.2007 - 05.2016
- Developed business cases to support sales proposals and respond to RFI requests.
- Delivered impactful presentations to clients with sales team members.
- Managed pre-sales processes for direct and channel customers.
- Implemented real-time processing for provider enrollment and maintenance through Provider portal.
- Executed real-time processing initiatives for care management and Long Term Care services.
- Established Prior-Authorization processing system for KY Medicaid compliance.
- Executed ICD-10 implementation projects for KY state Medicaid programs.
- Led Solaris to HP-UX and Windows 2003 to Windows 2008 migration projects successfully.
Delivery Project Manager
Mphasis an HP Company
05.2007 - 05.2016
- Developed new testing-as-a-service model with leadership to address client needs.
- Achieved more than 95% defect acceptance ratio across projects.
- Automated test beds for FXRS, GSM, and CAFÉ applications, enabling effective load testing for FedEx.
- Implemented SIX SIGMA and LEAN methodologies to enhance project efficiency.
- Introduced PSQA Analysts in projects, improving process quality and reducing costs by 5%.
- Fostered customer loyalty through consistent delivery and innovative solutions.
- Managed team of over 50 resources to optimize project outcomes.
- Provided actionable feedback to marketing and product development for continual improvement.
Delivery Project Manager/ Client Coordinator
Mphasis an HP Company
05.2007 - 05.2016
- Managed end-to-end delivery of multiple sales engagements from POC to contract negotiations.
- Developed business cases supporting proposals and responded to RFIs for the sales team.
- Presented business proposals to customers with sales team collaboration.
- Drove and managed pre-sales processes with direct and channel customers.
- Oversaw $5 million portfolio, ensuring successful project deliveries to clients.
- Supported QA leads in designing and developing test automation frameworks and code libraries.
- Secured new partners and consulting engagements, contributing to company growth.
- Procured new projects, resulting in 40 headcount expansions.
Associate Consultant
Kanbay International, Inc.
08.2005 - 05.2007
- Conducted scope definition and impact analysis to align with business flow requirements.
- Developed high-level and low-level design specifications for system enhancements.
- Performed coding and unit testing to ensure software quality.
- Executed problem analysis and reported issues related to program bugs.
- Mentored new joiners to facilitate their onboarding and skill development.
- Utilized COBOL, DB2, VSAM, JCL, and ALM in project execution.
Software Engineer
GNIX INFOSOFT
03.2003 - 07.2005
- Engaged in requirements discussions to clarify project objectives.
- Prepared technical design documents to outline system specifications.
- Executed coding and unit testing for new software programs.
- Modified existing modules and conducted thorough unit testing.
- Assisted QA team in comprehensive program testing.
- Created release documentation for software deployments.
- Participated in team status calls to ensure alignment on progress.
- Acted as single point of contact for issue resolution related to subsystem/module.
Education
BACHELOR'S -
INFORMATION SYSTEM
Skills
- Client engagement and relationship building
- Cross-functional leadership and team management
- Strategic partnerships and business development
- Change management and process optimization
- Effective communication and problem solving
- Program and product management
- Stakeholder and contract management
- Pre-sales operations and process definitions
Certification
- Licensed Agile Coach
- Certified SCRUM Master
- Advanced - Certified SCRUM Master
- Certified SCRUM Professional
- Certified SCRUM Professional - Scrum @ Scale
- Certified SCRUM Product Owner
- Certificate in Computing (CIC) from IGNOU
Proficiency Matrix
- Client Engagement
- Program Management
- Product Management
- Stakeholder Management
- Pre-Sales Operations
- Process Definitions/Optimization
- Business Development
Timeline
Assistant Vice President
CitiusTech
12.2021 - Current
Program Manager
NTT Data
03.2019 - 12.2021
Agile Coach
NTT Data
06.2017 - 02.2019
Project Delivery Manager
HPE
05.2016 - 05.2017
Delivery Project Manager
Mphasis an HP Company
05.2007 - 05.2016
Delivery Project Manager
Mphasis an HP Company
05.2007 - 05.2016
Delivery Project Manager/ Client Coordinator
Mphasis an HP Company
05.2007 - 05.2016
Associate Consultant
Kanbay International, Inc.
08.2005 - 05.2007
Software Engineer
GNIX INFOSOFT
03.2003 - 07.2005
BACHELOR'S -
INFORMATION SYSTEM
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