Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Abhishek Mittapalli

USA

Summary

Detail-oriented IT professional with over 3 years of experience in application support, system configuration, and production issue resolution within complex enterprise environments. Skilled in managing application settings, analyzing defects, and collaborating with cross-functional teams to deliver stable, efficient, and scalable solutions. Adept at ensuring consistency across environments, improving incident response times, and supporting business-critical systems, with a focus on reliability and process alignment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Application Support Analyst

RK Software Services LLC
Milwaukee,WI, Remote
06.2023 - Current
  • Supported enterprise transportation systems and managed production incidents by prioritizing, analyzing, and resolving tickets logged through internal service request portals, including after-hours and weekend support as part of an on-call rotation..
  • Conducted root cause analysis for recurring defects, and collaborated with developers to implement long-term fixes, reducing repeat incidents by over 25%.
  • Configured Salesforce features, including validation rules, workflow rules, and process builders, to automate internal service workflows and improve operational efficiency.
  • Handled user provisioning, role and profile updates, and access-related issues in Salesforce, ensuring secure and structured user management across business units.
  • Assisted in the creation and testing of Salesforce Flows to automate repetitive tasks, reduce manual errors, and improve operational efficiency across support workflows.
  • Created and modified custom reports and dashboards in Salesforce to support data-driven decision-making by operations and support teams.
  • Interfaced with infrastructure teams, application owners, and business stakeholders to provide timely resolution updates, and incident status reports.
  • Led daily defect triage meetings, ensuring alignment on ticket ownership, priority reassessment, and resolution timelines.
  • Developed SOPs, troubleshooting guides, and knowledge base articles to streamline onboarding and accelerate resolution processes.
  • Assisted in business continuity planning, documenting fallback procedures, and ensuring high availability of logistics systems.
  • Supported mainframe operations using IMS and CICS, and ensured transactional data integrity in transportation and freight workflows.

Associate IT Analyst

Embinsys Engineering & Design Service Pvt.Ltd
Hyderabad, India
01.2021 - 07.2022
  • Supported a global client’s transportation and logistics platforms by resolving application issues affecting dispatch, freight accrual, and route optimization modules.
  • Monitored support queues, and ensured timely updates and resolution of functional and data-related issues raised by business operations teams.
  • Reviewed logs and conducted SQL-based investigations to validate transactional inconsistencies and missing data scenarios.
  • Collaborated with stakeholders to gather business requirements, map workflows, and support the delivery of reliable technical solutions tailored to logistics and freight operations.
  • Troubleshot and resolved configuration issues in production and staging environments, contributing to system stability and reduced downtime.
  • Performed root cause analysis for environment-related incidents, and supported the implementation of preventive measures.
  • Supported version control activities using Git, ensuring proper branching and tagging of configuration files; familiar with tools like JIRA, Bitbucket, and JSON formats.
  • Identified and reported performance bottlenecks in workflows, which helped reduce system latency during peak load periods.
  • Participated in integration testing of legacy systems with external carriers and third-party APIs for shipment tracking and status updates.

Education

Master of Science - Comptuer Science

University of Wisconsin
Milwaukee
05-2024

Bachelor of Engineering - Information Technology

Osmania University
Hyderabad, India

Skills

  • Programming Languages: Java ,C, Python, JavaScript
  • Databases: DB2, SQL Server, MongoDB
  • Web Technologies & Platforms: HTML,Springboot, JSON, Web Portals, ServiceNow (ITSM exposure), Salesforce (CRM exposure)
  • Support & Collaboration Tools: JIRA, Confluence, Excel (Advanced), SharePoint, Visio, MS Teams
  • Incident & Request Management: Root Cause Analysis (RCA), Issue Escalation, Resolution Documentation, Production Issue Analysis, Business Process Validation

Certification

  • AWS Developer Associate.
  • Certified Full Stack Automation Engineer

Affiliations

  • Volunteered with the American Red Cross Organization to support humanitarian initiatives and community outreach.
  • Assisted in organizing educational and recreational activities for underprivileged children, fostering a supportive and safe environment.
  • Member of Microsoft Student Club – Collaborated on student-led tech workshops and cloud computing discussions; stayed engaged with emerging technologies and peer learning.

Timeline

Application Support Analyst

RK Software Services LLC
06.2023 - Current

Associate IT Analyst

Embinsys Engineering & Design Service Pvt.Ltd
01.2021 - 07.2022

Master of Science - Comptuer Science

University of Wisconsin

Bachelor of Engineering - Information Technology

Osmania University

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Abhishek Mittapalli