Abhishek Muthappa

• Launched a direct-to-consumer brand focused on handmade fashion, overseeing operations, marketing, and customer engagement.
• Developed brand positioning and go-to-market strategy, including digital presence, pricing models, and early customer acquisition efforts.
• Designed and implemented marketing campaigns (organic + paid) to build awareness and validate product-market fit, achieving 3,000 USD in MRR and 1K+ impressions/month].
• Built lean operational processes, from supply chain/vendor coordination to fulfillment, ensuring efficiency and scalability as the business grows.
• Introduced data-driven decision making, establishing KPIs and dashboards to measure marketing effectiveness and streamline resource allocation.
• Managed partnerships and contractors, negotiating vendor agreements and coordinating small cross-functional teams.

Leadership & Strategy Risk Management & Continuous Improvement People & Team Enablement Business Impact

• Directed cross-functional collaboration with developers, product owners, and stakeholders to define clear acceptance criteria for user stories, ensuring technical execution aligned with business objectives.
• Translated business needs into actionable technical requirements, improving delivery predictability and reducing rework.
• Proactively identified and mitigated project risks, implementing structured risk management frameworks that minimized delivery delays and cost overruns.
• Championed continuous improvement initiatives, driving adoption of agile best practices that enhanced team velocity and product quality.
• Mentored and guided team members in requirements definition, risk awareness, and quality practices, fostering a culture of accountability and growth.
• Facilitated collaboration across distributed teams, strengthening communication and alignment across multiple functions.
• Improved product delivery timelines by 7% by refining acceptance criteria and eliminating ambiguities in user stories.
• Reduced risk exposure through proactive issue identification and mitigation planning.
• Improved overall accuracy with 15% decrease in defects

• Led enterprise-wide business process improvement initiatives, reducing query email iterations by 50% and streamlining revenue recognition workflows across global finance operations.
• Implemented risk management frameworks (including FMEA) to proactively identify and mitigate issues, strengthening compliance and financial controls.
• Directed data-driven decision making by building Salesforce dashboards and SQL-based reporting tools, reducing manual errors, improving revenue reconciliation accuracy, and lowering employee attrition.
• Championed process automation and agile practices, spearheading Value Stream Mapping (VSM) to eliminate non-value-adding activities and accelerate cross-functional delivery.
• Collaborated with cross-functional stakeholders (IT, AR, GL, Payroll, and LOB teams) to resolve revenue recognition blockers, improving operational efficiency and project delivery timelines.
• Served as primary escalation manager for Americas project accounting team, implementing an escalation matrix that improved customer satisfaction and reduced escalations by 40%.

• Partnered with major consumer electronics retailers to define and monitor SLAs, ensuring compliance and operational efficiency across large-scale rebate programs.
• Led a team of revenue analysts, preventing $4.5M in duplicate rebate payments through risk analysis and control frameworks.
• Applied Six Sigma methodologies to optimize processes, improving KPIs and reducing operational inefficiencies across global finance operations.
• Implemented advanced statistical analysis (Minitab) and developed SWOT assessments, enabling data-driven decision-making and more effective communication with stakeholders.
• Directed customer experience initiatives, launching the “Total Customer Experience” program that boosted customer satisfaction by 19% year-over-year.
• Designed and deployed a client complaint management system, eliminating escalations for a 12-month period and strengthening long-term client relationships.