Abhishek Chandra
Senior Software Engineer
Waukesha,WI
Summary
Accomplished Senior Software Developer with 20 years of experience leading projects by acting as architect, developer, and programmer analyst. Proficient in supporting project deliverables and maintaining releases. A strong leader in guiding support teams and solving complex issues. Steadfast in planning and implementing effective development strategies based on industry best practices.
Overview
20
20
years of professional experience
23
23
years of post-secondary education
5
5
Certificates
2
2
Languages
Work History
Senior Software Developer
Merative, Greater, IBM Watson Health
Milwaukee, WI
07.2022 - Current
- Worked on the containerization of Merge VNA application and deployment using Kubernetes Operators in Golang
- Drive feature implementation for deployment on RedHat OpenShift and Microsoft Azure
- Worked on packaging and deployment of SuSE Linux Enterprise Server 15 and Oracle 19 database.
- Monitored ongoing operation of assigned programs and responded to problems by diagnosing and correcting logic and coding errors.
- Coordinated efficient large-scale software deployments.
Senior Software Developer
IBM Watson Health
Milwaukee, United States
02.2016 - 07.2022
- Developed, configured, optimized, documented, and supported the iConnect Enterprise DICOM Archive (iCEA) on a High-Availability SUSE Linux Platform.
- Assisted in coaching application developers on proper techniques for developing iCEA applications.
- Wrote tools and scripts to support the product and collected performance metrics, as well as developed automation procedures and robots for the monitoring infrastructure
- Fostered collaboration with software product development, architecture, and IT teams to ensure that releases were delivered with repeatable and reliable processes.
Software Developer
Merge Healthcare
Hartland, WI
10.2013 - 01.2016
- Performed product development for IBM iConnect Enterprise Archive (iCEA), in accordance with IBM Watson Health’s methodology and practices
- Assisted with escalated customer support investigations
- Participated in the review of iCEA product engineering artifacts (e.g., specifications, designs, test descriptions, implementations, tests, records, reports, etc.)
- Assisted in the preparation and review of product, engineering, and management plans and reports (e.g., program and project plans) for iCEA Platform as required
- Under minimal direction, prepared updates to system specifications, designs, test descriptions, hazard analysis, validation test procedures, and related documentation for iCEA
- Engaged actively in design and code reviews of work items completed by the team in conjunction with the Team Lead and/or architect.
Senior Technical Support Specialist
Merge Healthcare
Hartland, WI
04.2012 - 10.2013
- Provided technical support and acted as an escalation resource for internal and external customers regarding VNA and RadSuite applications
- Performed complex problem analysis and recommended solutions regarding product installation, integration, stability, and performance
- Developed scripts and other tools utilizing Bash, Python, and Perl for the technical support teams to analyze and resolve software issues
- Worked with Engineering teams to define, prioritize and resolve software defects reported through normal support activities and testing of software releases using SQL and Oracle
- Collaborated and assisted R&D in the testing and optimization of product support techniques and tools
Lead Technical Analyst
Apollo Health Street
New Delhi, India
05.2006 - 02.2012
- Analyzed critical issues affecting Emageon’s installed base, and represented the Support Operations department in cross-functional projects, as a Technical Lead for India Support Operations
- Mentored a team of 16 Members, Service Engineers, including Team Leads of the Radiology and Cardiology vertical
- Assisted in the design & implementation of the troubleshooting methods and recommended process modifications to enhance operational efficiency
- Organized and conducted training and development programs, in association with external/internal trainers and consultants
Support Service Engineer
Apollo Health Street
New Delhi
09.2004 - 05.2006
- Performed troubleshooting & incident analysis of clustered Linux systems
- Ensured consistent delivery of the agreed-upon SLAs at the end of every month
Technical Support Executive
EXL Services
New Delhi
09.2003 - 09.2004
- Troubleshooting hardware & software-related issues with the Dell workstations.
Education
Bachelor of Science - Information Technology
08.2000 - Current
Skills
SUSE Linux
Certification
DICOM/HL7/IHE Basics
Timeline
Senior Software Developer - Merative, Greater, IBM Watson Health
07.2022 - Current
Senior Software Developer - IBM Watson Health
02.2016 - 07.2022
Software Developer - Merge Healthcare
10.2013 - 01.2016
Senior Technical Support Specialist - Merge Healthcare
04.2012 - 10.2013
Lead Technical Analyst - Apollo Health Street
05.2006 - 02.2012
Support Service Engineer - Apollo Health Street
09.2004 - 05.2006
Technical Support Executive - EXL Services
09.2003 - 09.2004
Manipal Academy of Higher Education - Bachelor of Science, Information Technology
08.2000 - Current
Hobbies
Photography
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