Summary
Work History
Education
Skills
Languages
Awards
Timeline
BusinessDevelopmentManager
Abi Clark

Abi Clark

Clemson,SC

Summary

Experienced leader with a strong track record in hotel operations, management, guest services, and event management across boutique and large-scale properties. Skilled in cross-departmental leadership, financial reporting, and vendor coordination. Proficient in forecasting, budgeting, and using tools like Profitsword, M3, and QuickBooks. Known for boosting guest satisfaction through streamlined SOPs, staff development, and creative programming—earning recognition in Sports Illustrated and multiple industry awards. Driven, detail-oriented, and committed to operational excellence.

Work History

Front Operations Manager

The Abernathy Hotel
  • Lead daily hotel operations including front desk, housekeeping coordination, and vendor management.
  • Conduct forecasting and run financial dailies using Profitsword and M3; manage folio balancing, invoicing, and credit chargebacks.
  • Oversee hiring, onboarding, and scheduling across departments to ensure seamless guest service and operational efficiency.
  • Produce detailed weekly property reports on occupancy, guest feedback, housekeeping, and front desk metrics and respond to daily guest satisfaction surveys.
  • Help to execute high-visibility NIL deal with members from each Clemson Women’s Sports Teams, which was featured in Sports Illustrated.
  • Helped create and implement budgeting processes across monthly, quarterly, and annual cycles, supporting financial goals and performance targets.
  • Create a guidelines SOP’s, and updated Emergency protocols for the property

Front Desk Supervisor

The Abernathy Hotel
  • Supervised front desk and bar teams, delivering elevated guest experiences and consistently high satisfaction ratings.
  • Implemented VIP Tailgate program with structured booking and payment tracking.
  • Maintained multiple waitlist for special events
  • Rolled out internal communication and scheduling app to streamline staff coordination while providing ease of accessible communication.
  • Designed training programs that boosted guest service scores and improved team knowledge retention.

Event Coordinator & Food and Beverage Admin

RLK Golf Group
  • Managed and executed upscale events using platforms like TripleSeat, Jonas, and JAM.
  • Led pre-event logistics, vendor communications, and cross-team execution for events hosting up to 550 guests.
  • Streamlined event workflows for better communication between banquet, kitchen, and operations teams.
  • Improved reporting accuracy for F&B inventory and event profitability.

Schedule and Staffing Administrator

Lowe’s
  • Developed workforce schedules for 15+ departments achieving 98% accuracy and top metrics in district.
  • Lowered turnover by 20% via onboarding and mentorship initiatives.
  • Processed biweekly payroll and resolved discrepancies.

Catering Supervisor / Contract Coordinator

Aramark
  • Directed logistics for high-profile catering events including the President’s Box.
  • Developed custom menus and event themes tailored to client preferences.
  • Optimized vendor negotiations and staffing strategy, reducing costs by 15%.
  • Corrected billing discrepancies and maintained Excel-based financial tracking tools.

Assistant General Manager / Event Manager / Guest Experience Lead

Wyndham Vacation Ownership
  • Promoted from Guest Liaison to Event Manager in under six months.
  • Appointed Assistant GM in under a year.
  • Oversaw operations for a multimillion-dollar property.
  • Enhanced profitability through cost control, service standard improvements, and operational audits.
  • Cut guest complaints by 68% with proactive SOPs and conflict resolution.

Education

Master of Education - Coursework

Delta State University
Cleveland, MS

Bachelor of Arts - English Literature & Slavic History

University of South Carolina
Columbia, SC

Skills

  • Hotel & Event Systems: RoomKey, Revinate, ALICE, Oracle, TripleSeat, Jonas, JAM, Catertrax, OpenTable
  • Financial & HR Tools: Heartland, Profitsword, M3, ibuyefficient, Efficenter, QuickBooks, KRONOS, Beanworks, Paylocity, ADP
  • POS & Inventory: Toast, Clover, Dinerware, Toast
  • Tech Proficiency: Microsoft Office Suite, Adobe Creative Suite, HTML, Java, Python, Connecteam, Google Suite, Canva, Cricut Design Studio

Languages

Russian (Proficient)
Ukrainian (Basic)

Awards

Featured in Sports Illustrated – NIL Program at The Abernathy, Bronze Star Award – Lowe’s, Employee of the Year – Wyndham Santee Property, Employee of the Month (x2) – Wyndham Vacation Ownership, Choice Properties Regional Seller – 2009, AmeriCorps Corps Member – Teach for America, Chair- Read and Rise Festival to promote SC Literacy, ACLU Guest Speaker for Literacy

Timeline

Front Operations Manager

The Abernathy Hotel

Front Desk Supervisor

The Abernathy Hotel

Event Coordinator & Food and Beverage Admin

RLK Golf Group

Schedule and Staffing Administrator

Lowe’s

Catering Supervisor / Contract Coordinator

Aramark

Assistant General Manager / Event Manager / Guest Experience Lead

Wyndham Vacation Ownership

Master of Education - Coursework

Delta State University

Bachelor of Arts - English Literature & Slavic History

University of South Carolina

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Abi Clark