Abi Headden
Wilmington,NC
Summary
Personable and capable Office Administrator with experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Able to carry outstanding knowledge of effective office coordination with commitment to effective collaboration. Works well in both high volume environments with others and individually. Work ethic speaks for itself.
Overview
1
1
year of professional experience
Work History
Office Administrator
Novant Health Pulmonary Medicine
- Interacted with patients and doctors by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting patients.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Filing and billing insurance policies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
- Helping patients fill out proper paperwork to ensure their own privacy such as HIPPA forms.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
Server / Bartender
Pizzettas Pizzeria
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customer questions about menu items or drinks and made personal recommendations.
Dispatcher Coordinator
Salt Air Inc.
12.2022 - Current
- Communicated with technicians to coordinate jobs and ensure proper arrival windows.
- Directed dispatching, routing, and tracking of 10 vehicles.
- Tracked delivery progress of parts and equipment to identify any possible delays to provide real-time updates to customers then schedule those jobs to be done based off of estimated time of arrival.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Closely monitored dispatch board to triage and prioritize over daily calls.
- Processed invoices and payments. Filed warranties.
- Maintained professional relationships with our suppliers as well as customers to increase trust and reliability.
- Answered phones and booked calls as jobs came in.
- Handled payroll for all of our technicians.
Education
Cosmetology Lincense - Cosmetology / Esthetics
Brunswick Community College
Supply, NC05.2013
High School Diploma -
South Brunswick High School
Southport, NC05.2011
Skills
- Time Management
- Sorting and Labeling
- Coordinate Schedules
- AC and Heating
- Recordkeeping and File Management
- Problem-Solving Techniques
- Patient Registration
- Administrative Arrangements
- Payroll
- Microsoft Office
- Managing and maintaining genuine relationships within work place
Timeline
Dispatcher Coordinator
Salt Air Inc.
12.2022 - Current
Office Administrator
Novant Health Pulmonary Medicine
Server / Bartender
Pizzettas Pizzeria
Cosmetology Lincense - Cosmetology / Esthetics
Brunswick Community College
High School Diploma -
South Brunswick High School