Abi Ipadeola
San Ramon,CA
Summary
Highly focused and ambitious Human Resources/ Business Partner bringing 10+ years management experience in learning and development, talent acquisitions, and organizational hierarchy Astute and proactive problem-solver possessing elevated business and technology acumen honed through progressive career history, diverse industries knowledge and accomplished education. Talented in key HR functions using agile and scrum in, performance management, employment relations concerns, compensation and benefits, and retention.
Overview
14
14
years of professional experience
Work History
Resource Professional Talent AcquisitionSpecialist
Manpower Group Solution
Milwaukee, WI
08.2021 - Current
- Responsible for managing client and suppliers' relationship.
- Servicing and growing contractor's population to assist Minute clinic reach its set goals and responsibilities.
- Conflict resolutions among all parties involved in minute clinic operations.
- Collaborated with suppliers to ensure best fit candidates are hired as contractors for minute clinics.
- Meet with program management regularly to maintain staffing metrics as well as develop forecasting for staffing plans and address employee relations issues.
- Worked closely with management and associates to improve work relationships, build morale, increase engagement, productivity and retention Develop long term succession plan for workforce.
- Process retention bonuses, and travel stipends for contractors.
- Carried out day-to-day duties accurately and efficiently
- Improved operations through consistent hard work and dedication
- Participated in team-building activities to enhance working relationships
- Demonstrated respect, friendliness and willingness to help wherever needed
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Collaborated with team members to achieve target results
- Exceeded goals through effective task prioritization and great work ethic
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Human Resource Business Partner (Contractor)
Manpower Group Solutions- CVS
Patterson, CA
06.2021 - 08.2021
- Responsible for distribution center, including recruiting, on-boarding, benefits, employee relations, OSHA compliance, and safety reporting.
- Provide safety and workers compensation guidance and support for Distribution Centers.
- Manage local, state, and national employment regulatory compliance aligned with recruitment functions and audit requirements
- Collaborate with other Human Resources team to build job structure for DC team
- Meet with program management regularly to maintain staffing metrics as well as develop forecasting for staffing plans and address employee relations issues
- Worked closely with management and suppliers to improve work relationships, build morale, increase engagement, productivity and retention Develop long term succession plan for workforce.
- Provide performance management expertise and assistance to sustain highest quality workforce.
- Used coordination and planning skills to achieve results according to schedule
- Actively listened to contractors, handled concerns quickly and escalated major issues to supervisor
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
Human Resource Business Partner
WFG, World Financial Group
San Diego, CA
03.2020 - 03.2021
- Serve has business partner to various levels, including SVP, to ensure business decisions consider people implications and minimize company exposure.
- Provides strategic advice, counsel, and consultative solutions to executives on people management aspects of their business to include driving organizational development, team effectiveness, executing change management strategy and employee engagement solutions
- Develop strategy and provide directions for business to be forward looking to changing environment in industry
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Provide performance management expertise and assistance to sustain highest quality workforce
- Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
- Improves effectiveness of managers by providing support and guidance. Examples include
- Performance management & calibration, mobility, and transfer management
- Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements
Human Resources Generalist Manager
Veritas Registrars Limited
Lagos, Nigeria
08.2015 - 07.2019
- Planned recruitment events for interested applicants and organized onboarding activities for newly hired employees.
- Liaised with HR management to devise and update policies based on changing industry and social trends.
- Performed quantitative analysis and analyzed job classifications, duties, and compensation.
- Researched employee relations issues and conducted meetings with employees and supervisors.
- Facilitated talent acquisition, becoming instrumental professional in building, and retaining high-caliber teams.
- Advised top management on appropriate employee corrective actions.
- Collaborated with various departments to gain insight on project productivity, plan improvements and gauge effectiveness and update projects to meet company objectives and long-term goals.
- Accomplished multiple duties, including strategic workforce planning, new employee onboarding, labor relations and health benefits administration.
- Guided startup and management of all HR operations, systems, and programs for new location within company.
- Motivated employees through special events and incentive programs
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management
- Implemented performance reviews and motivational strategies to elevate HR team results
Human Resources Manager
Veritas Registrars Limited
Lagos, Nigeria
08.2010 - 08.2015
- · Created compensation and benefits structures to align with market conditions and budget demands.
- · Launched innovative incentive program to achieve low turnover rate in highly competitive market.
- Identified staff vacancies and recruited, interviewed, and selected best applicants.
- ·Conducted all employee hiring and exit interviews.
- Developed more than 4 employee handbooks, including design and layout.
- Created and implemented in-house employee career path program for succession planning.
- Designed employee performance evaluation process and merit program.
- Created and managed more than 45 confidential personnel records.
- Enhanced organizational structures to promote alignment of components and overall framework.
- Proposed organization design alternatives and presented relative merit.
- Guided clients on how to conduct background checks and verify references.
- Developed and facilitated all new-hire orientations
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management
Customer Service Manager
Zenith Bank Registrars- Head Office
Lagos, Nigeria
01.2009 - 08.2010
- Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
- Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
- Exceeded team goals by implementing knowledge transfer processes to share best practices.
- Boosted traceability initiatives by managing client correspondence, tracking records, and utilizing data communications.
- Interviewed, hired, and trained new quality-focused customer service representatives.
- Helped customers work within established systems to achieve desired results and maintain company loyalty.
- Supported organizational change in processes from paper billing to electronic systems to boost efficiency.
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Kept accurate records to document customer service actions and discussions
- Took ownership of customer issues and followed problems through to resolution
Customer Service Associate
Zenith Bank - Head Office
Lagos, Nigeria
08.2007 - 01.2009
- Supported company and clients, including addressing inquiries, resolving issues, and managing customer relations.
- Documented conversations with customers to track requests, problems, and solutions.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Delivered service and support to each customer, paving way for future business opportunities.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to determine best methods to resolve service issues.
- Demonstrated items to customers and created customer awareness, interest and sales
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Developed and actualized customer service initiatives to decrease wait times
Education
Agile Fundamentals For Human Resources
Certification
04.2022
Project Management
Certification
02.2020
Chartered Institute of Personnel Management
Lagos, Nigeria05.2019
Arbitration
Chartered Institute of Arbitration
United Kingdom06.2018
Customer Service Management
Chartered Institute of Customer Relationship
Lagos, Nigeria06.2015
Bachelor of Science - Business Administration
University of Lagos
Nigeria08.2005
Skills
Human resources management
Learning and Development
Performance Management
Leadership Development
Employee Relations
Benefits Administration
Diversity Management
Organizational Hierarchy
Scrum Master
Succession Planning
Accomplishments
· Introduced the first formal performance review program, creating a flexible and well- received tool used company-wide
· Developed the first comprehensive recruiting strategy, which decreased employee
turnover by 20%.
· Negotiated staff salary offers and 4.5% sign-on bonuses annually at the exempt level.
Timeline
Resource Professional Talent AcquisitionSpecialist
Manpower Group Solution
08.2021 - Current
Human Resource Business Partner (Contractor)
Manpower Group Solutions- CVS
06.2021 - 08.2021
Human Resource Business Partner
WFG, World Financial Group
03.2020 - 03.2021
Human Resources Generalist Manager
Veritas Registrars Limited
08.2015 - 07.2019
Human Resources Manager
Veritas Registrars Limited
08.2010 - 08.2015
Customer Service Manager
Zenith Bank Registrars- Head Office
01.2009 - 08.2010
Customer Service Associate
Zenith Bank - Head Office
08.2007 - 01.2009
Agile Fundamentals For Human Resources
Certification
Project Management
Certification
Chartered Institute of Personnel Management
Arbitration
Chartered Institute of Arbitration
Customer Service Management
Chartered Institute of Customer Relationship
Bachelor of Science - Business Administration
University of Lagos
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