Abigail Mullins
Goldsboro,North Carolina
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
IT SERVICE DESK ANALYST
SAIC
Richlands, VA
11.2021 - 07.2024
- Maintained customer records in ticketing system, documenting all interactions with customers.
- Assisted users in resolving technical problems by following standard procedures and escalating unresolved issues to the appropriate IT teams.
- Analyzed complex customer inquiries to identify underlying causes of reported problems and developed solutions accordingly.
Veterinary Receptionist
Landmark Animal Clinic
Goldsboro, North Carolina
08.2021 - 11.2021
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
Veterinary Receptionist
Windmill Animal Hospital
Abilene, TX
05.2017 - 04.2020
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Processed payments from clients including cash, credit cards, and checks.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Ensured that all safety protocols were followed while handling animals in the facility.
Education
Associate of Applied Science - Surgical Technology
Wilson Community College
Wilson, North Carolina05-2024
High School Diploma -
Castlewood High School
Castlewood, VA05-2012
Skills
- Anatomy and Physiology Understanding
- Critical Thinking Abilities
- Teamwork and Collaboration
- Attention to Detail
- Sterile Field Preparation
- Excellent Communication
- Adaptability
- Multitasking
- Professionalism
- Aseptic and Sterilization Techniques
References
References available upon request.
Timeline
IT SERVICE DESK ANALYST
SAIC
11.2021 - 07.2024
Veterinary Receptionist
Landmark Animal Clinic
08.2021 - 11.2021
Veterinary Receptionist
Windmill Animal Hospital
05.2017 - 04.2020
Associate of Applied Science - Surgical Technology
Wilson Community College
High School Diploma -
Castlewood High School