Abi Ocava
Kew Garden Hills,NY
Summary
Team first, General Manager with 5 years of experience focused on increasing revenues, customer satisfaction and building team morale. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader with a strong emphasis on teamwork and team building both for professional goals and overall company morale.
Overview
6
6
years of professional experience
Work History
General Manager
The Dermatology Specialists
Astoria, NY
03.2022 - Current
- Organizing and coordinating office operations and procedures
- Knowledge of health insurance policies, guidelines- including copays, co-insurances, referrals, verification of insurances; handling patients' records discretely, updating demographic and financial information; Protecting and securing medical records
- Knowledge and utilization of EMR, medical coding and billing relevant to practice. Oversee billing and collections portion of office; Work effectively with vendors; Manage inventory and equipment
- Excellent written and communication skills; Strong organizational and problem-solving skills. Must be able to think creatively and multitask. Ability to work with diverse population.
- Good time management skills. Working knowledge of Microsoft Office, Spreadsheet.
- May also have to schedule appointments, answer phones and ensure office effectiveness and efficiency
General Manager
Schweiger, Dermatology, Forest Hills
Forest Hills, NY
07.2017 - 05.2020
- Manage the overall operations of the practice to include all aspects of day-to-day and yearly functionality
- Work hand-in-hand with the team to ensure that all scheduling, patient inquiries, cancellations, and confirmations are being done appropriately and in a timely manner
- Recruit, hire, and staff any open, in-house positions and provide on-going training/coaching as needed
- Execute and maintain the confidentiality of all patient and employee information with working knowledge of HIPAA privacy laws
- Track and monitor patient payments
- Assist provider in recording prescribed treatments, medications, biopsies, cultures, photos, prescriptions, prior authorization and procedures within established guidelines
- Prepare rooms before and after patients, including checking all equipment at the beginning of each shift to ensure all is in proper working order
- Provide pre-care and post-care treatment instructions as needed
- Maintain accurate and sufficient office supply inventory
- Hold agenda based/results driven staff meetings along with annual staff reviews
Medical Assistant
ProHealth Allergy Testing
Forest Hills, NY
06.2013 - 06.2016
- Perform skin prick testing on patients
- Perform breathing tests such as Fractional exhaled Nitric Oxide (FeNO) test and Pulmonary Function test on patients
- Scheduling patient appointments
- Direct patient and third-party billing
- Initiate collection calls and reminders
- Obtained client medical history, medication information, symptoms and allergies.
Education
Bachelor of Science -
Molloy College
Rockville Centre, NY05.2016
High School Diploma -
Newtown High School
Elmhurst, NY06.2008
Skills
- Performance Monitoring and Evaluation
- Hiring and Onboarding
- Administrative Management
- Supervision and Training
- Morale Improvements
- Originality and Creativity
Timeline
General Manager
The Dermatology Specialists
03.2022 - Current
General Manager
Schweiger, Dermatology, Forest Hills
07.2017 - 05.2020
Medical Assistant
ProHealth Allergy Testing
06.2013 - 06.2016
Bachelor of Science -
Molloy College
High School Diploma -
Newtown High School
Similar Profiles
Ellis VernonEllis Vernon
Medical Receptionist at The Dermatology SpecialistsMedical Receptionist at The Dermatology Specialists
Mikeyla NunezMikeyla Nunez
Lead Mohs Surgical Assistant at The Dermatology SpecialistsLead Mohs Surgical Assistant at The Dermatology Specialists
Ma Kristina A DomingoMa Kristina A Domingo
Dermatology Medical Assistant at The Dermatology SpecialistsDermatology Medical Assistant at The Dermatology Specialists