Abi Pena
West Palm Beach
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Air Conditioning Technician
AC Partners
08.2022 - 05.2023
- Diagnosed faults in electrical and mechanical components to return units to full operating capacity within 24 hours of maintenance request.
- Tested capacitors, transistors and transformers for proper continuity and resistance.
- Cleaned sheet metal ducts, evaporator coils, drip pans, axial and centrifugal fans and capacitor-start and resistance-start motors.
- Responded to average 30 service calls every week for both residential and commercial customers.
Pool Technician
National Pool Service
06.2021 - 07.2022
- Tested and balanced pool water to maintain safe and healthy swimming environment.
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
Customer Service Clerk
CVS
01.2022 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Issued receipts and processed refunds, credits, or exchanges.
- Kept front check out area clean and organized for efficient service.
- Responded to customer needs through competent customer service and prompt problem-solving.
Warehouse Worker
Eastern Metal Supply Inc.
12.2020 - 10.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Shift Lead
GameStop
03.2019 - 12.2020
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
Ophthalmic Technician
Advanced Eye Care Specialist
10.2018 - 02.2019
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
Customer Service Associate
Publix
06.2015 - 10.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed Western Union transactions daily.
- Managed lottery and other related peripherals daily.
- Helped stocking shelves and moving product from the back to the front.
Pharmacy Assistant Volunteer
CVS Pharmacy
09.2016 - 03.2017
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Sorted pills in their proper container with correct amounts and dosages.
- sorted through lost pills to identify what they were
Elderly Caregiver Volunteer
Valeries Place
09.2016 - 03.2017
- Offered companionship and kindness to elderly patients.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Maintained clean, safe, and well-organized patient environment.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
Education
High School Diploma -
Forest Hill Community High School
West Palm Beach, FL06.2017
Skills
- Welding Equipment Operation
- Use Testing Equipment
- Ductless Understanding
- Completing Charging
- Currency Counting
- Online Orders Preparation
- Merchandising
- Microsoft Office
- CPR Certified
- Microsoft Office Word specialist
- Microsoft Office Powerpoint
- Microsoft Office Excel
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Air Conditioning Technician
AC Partners
08.2022 - 05.2023
Customer Service Clerk
CVS
01.2022 - 06.2022
Pool Technician
National Pool Service
06.2021 - 07.2022
Warehouse Worker
Eastern Metal Supply Inc.
12.2020 - 10.2021
Shift Lead
GameStop
03.2019 - 12.2020
Ophthalmic Technician
Advanced Eye Care Specialist
10.2018 - 02.2019
Pharmacy Assistant Volunteer
CVS Pharmacy
09.2016 - 03.2017
Elderly Caregiver Volunteer
Valeries Place
09.2016 - 03.2017
Customer Service Associate
Publix
06.2015 - 10.2018
High School Diploma -
Forest Hill Community High School