Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

ABI-SARAH MAIGA

LAWRENCEVILLE

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience

Work History

LEGISLATIVE COUNSEL INTERN

Georgia State Capitol
01.2023 - 04.2023
  • Full-time position
  • Drafted hundreds of pieces of honorary resolutions for the Georgia General Assembly.
  • Helping and assisting resolution coordinator in daily tasks.
  • Ensured proper communication regarding resolution completion.
  • Properly handled confidential information.
  • Attended committee hearings.

Customer Service Representative

Atrium Staffing
03.2025 - Current
  • Full-time position
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Managed high-volume calls while maintaining effective communication and problem-solving techniques.
  • Developed training materials for new hires, improving onboarding processes and team performance.
  • Implemented feedback mechanisms to identify service gaps, driving continuous improvement initiatives.

SERVER

Imperial Fez
01.2021 - 03.2025
  • Part-time position
  • Processed credit card transactions, gift cards, and cash transactions.
  • Explained new menu item, seasonal, and daily special details.
  • Coordinated table assignments and arranged tables for groups.
  • Entered orders into computer system to coordinate with kitchen staff.
  • Supported bussers with table-cleaning during high-volume shifts.
  • Memorized menu additions, changes, and limited offerings.
  • Managed customer expectations, communicating realistic food preparation times and opinions on menu items.
  • Increased bill totals by suggesting drinks, desserts and other add-on purchases.
  • Satisfied customers with fast, friendly and knowledgeable support.
  • Reconciled cash tills from dining sales as part of closing duties.
  • Presented specialty dishes with tableside service.
  • Achieved sales quotas through consistently promoting high-profit items and daily specials. Mastered menu intricacies, including daily specials and seasonal offerings, to provide accurate information and personalized recommendations to diners. Elevated dining experience through exceptional service, menu expertise, and tableside presentations, driving customer satisfaction and repeat business.
  • Optimized sales performance by strategically upselling high-profit items and daily specials, consistently meeting and exceeding sales quotas.

SERVER

Atlanta Marriot Buckhead Hotel & Conference Center
09.2017 - 02.2025
  • Full-time position
  • Serve food and drinks promptly, ensuring customer satisfaction and repeat business.
  • Train new staff on service standards, enhancing team performance and cohesion.
  • Maintain cleanliness and safety, contributing to a welcoming dining environment.
  • Process transactions efficiently, ensuring accurate and quick customer service.
  • Advise on food and drink pairings, enhancing customer dining experience.
  • Developed creative upselling techniques, boosting beverage sales. Implemented efficient side work strategies, improving overall restaurant operations.
  • Adapted swiftly to changing customer needs and menu updates. Provided knowledgeable recommendations, enhancing dining experiences and customer loyalty.

HOSTESS

Buckhead Bread Company
07.2017 - 10.2019
  • Full-time position
  • Moved and arranged tables, chairs, and settings to accommodate large groups or guests with special needs.
  • Maintained seating charts to optimize station rotations.
  • Used table management system to serve customers and coordinate movement of guests.
  • Cleaned tables and arranged settings to comply with sanitation requirements.
  • Delivered orderly and functional dining services resulting in positive guest feedback and reviews.
  • Cleaned and placed menus to optimize presentation and encourage food sales.
  • Maintained accurate guest flow to maximize available tables and minimize wait times.
  • Communicated with management and service staff to address customer needs and requests.
  • Enhanced group efficiency by closely training and mentoring new employees.

HOSTESS

Kani House
10.2016 - 06.2017
  • Full-time position
  • Maintained seating charts to optimize station rotations.
  • Moved and arranged tables, chairs, and settings to accommodate large groups or guests with special needs.
  • Used table management system to serve customers and coordinate movement of guests.
  • Monitored dining area to track seating availability, service, and occupancy.
  • Maintained accurate guest flow to maximize available tables and minimize wait times.
  • Coordinated waitstaff to balance workload between restaurant sections.
  • Drove exemplary dining experience to earn stellar guest satisfaction ratings.
  • Memorized and promoted menu items, specials, and drink options to maximize revenue.
  • Handled customer payments, tracking orders and processing transactions with high accuracy.
  • Enhanced group efficiency by closely training and mentoring new employees.
  • Managed team performance, keeping stations stocked and servers handling side work. Meticulously maintained seating charts and utilized table management system to streamline guest seating and improve overall dining experience.

Education

Bachelor's Degree - Political Science

Georgia State University
Atlanta, GEORGIA
12.2023

Skills

  • Order management
  • Point of sale
  • Menu recommendation
  • Guest engagement
  • Team support
  • Food safety
  • Menu memorization
  • Communication
  • Cleaning
  • Table bussing
  • Hospitality
  • Task prioritization
  • Analytical thinking
  • Resolution drafting
  • Research
  • Customer service
  • Cash handling
  • Upselling
  • Training
  • Customer relations
  • Problem resolution
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Client relations
  • Follow-up skills
  • Documentation
  • Customer relationship management (CRM)

LANGUAGES

French (Native).

Timeline

Customer Service Representative

Atrium Staffing
03.2025 - Current

LEGISLATIVE COUNSEL INTERN

Georgia State Capitol
01.2023 - 04.2023

SERVER

Imperial Fez
01.2021 - 03.2025

SERVER

Atlanta Marriot Buckhead Hotel & Conference Center
09.2017 - 02.2025

HOSTESS

Buckhead Bread Company
07.2017 - 10.2019

HOSTESS

Kani House
10.2016 - 06.2017

Bachelor's Degree - Political Science

Georgia State University

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ABI-SARAH MAIGA