Abi Smalley
Shawnee,KS
Summary
Experienced Office Management and Administration Professional skilled at optimizing productivity, efficiency and service quality. Highly dependable and ethical manager that possesses strong leadership skills and abilities. Works effectively independently in addition to working with cross-functional teams ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Administrative Services Manager
Always There Health Care Of Kansas City
2022.10 - Current
- Built and manage processes for tracking and monitoring department performance.
- Identify opportunities to streamline processes and improve management operations.
- Oversees all care coordination practices and has 2 direct reports.
- Manage approximately 100 employees.
- Resolve client and employee concerns.
- Assisted with regulatory compliance issues, including HIPAA
- Review and correct employee timekeeping to ensure accurate weekly payroll.
- Completed and administered weekly payroll procedures.
Administrative Assistant
Always There Health Care Of Kansas City
2022.06 - 2022.10
- Worked alongside Executive Director.
- Compiled information necessary to properly submit unemployment claims to state of Kansas.
- Organized and coordinated Home Health Aid courses for employees.
- Completed paperwork and admissions process for 2-3 new clients weekly.
- Review and correct employee timekeeping to ensure accurate weekly payroll.
- Completed and administered weekly payroll procedures.
- Conducted weekly and quarterly executive audits and reports.
- Prepare meeting materials and distributed to management members.
Human Resources
Always There Health Care Of Kansas City
2019.08 - 2022.06
- Formulated and monitored 2-3 Indeed job listings weekly.
- Oversaw and completed all Talent Acquisition and onboarding tasks weekly including but not limited to: candidate interviews, candidate background and reference checks, candidate orientation sessions, etc.
- Administered informal assessments throughout onboarding and training to ensure proper candidate preparation.
- Assisted candidates with employment paperwork, reviewed for errors, completed identification paperwork, and filed into employee charts.
- Completed talent management and acquisition reports on weekly and quarterly basis.
- Completed employee evaluations, corrective action plans, conflict resolution, and terminations on weekly and quarterly basis.
- Completed proper documentation of verbal and written conversations, meetings, and investigations processes.
- Coordinated leaves for FMLA, Workers Comp, and other employee issues.
Scheduling Coordinator
Always There Health Care Of Kansas City
2018.07 - 2019.08
- Coordinated daytime and nighttime service for elderly clients to be provided by caregivers on staff.
- Scheduled up to 2700 service hours per week.
- Answered incoming calls from clients and employees and provided prompt accurate responses.
- Provided daily email correspondence to clients, employees, and other staff members.
- Prepared weekly service reports for team meetings.
Education
Associate of Arts -
Kansas City Kansas Community College
Kansas City, KS05.2017
Skills
- Strategic Planning
- Conflict Resolution
- Organizational Leadership
- Service Coordination
- Scheduling and Calendar Management
- Microsoft Office
- Problem Solving
- Quickbooks
- Human Resource Management Software
- Training and Orientation
- Records and Database Management
- Workflow Planning
Timeline
Administrative Services Manager
Always There Health Care Of Kansas City
2022.10 - Current
Administrative Assistant
Always There Health Care Of Kansas City
2022.06 - 2022.10
Human Resources
Always There Health Care Of Kansas City
2019.08 - 2022.06
Scheduling Coordinator
Always There Health Care Of Kansas City
2018.07 - 2019.08
Associate of Arts -
Kansas City Kansas Community College
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