Abi Smith
Jacksonville,Illinois
Summary
Attentive Social Media Coordinator with proven history developing engaging social posts that support corporate communications goals. Self-motivated with understanding of brand promotion and online marketing. Known for working quickly and efficiently across multiple social media platforms.
Bilingual professional with a keen understanding of social media analytics, online research and how to properly identify audiences. A self-starter with competencies in collaborating with teams and managing projects. Looking to tackle new responsibilities in a Social Media Coordinator role.
Demonstrated success in improving customer engagement and client visibility in website searches with effective search engine optimization strategies. Knowledgeable about marketing approaches improve business results and enable dramatic sales. Good research, data analysis and organizational skills.
Creative Search Marketing Strategist successfully managing multiple, concurrent client projects. Expert with Google Analytics and SEO to drive results. Establish dynamic relationships to drive future business opportunities. Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and able to anticipate customer needs in order to facilitate enjoyable dining experiences. Strong work ethic with willingness to take initiative. Organized waitress with experience in serving restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Cheerful waitress offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and able to anticipate customer needs in order to facilitate enjoyable dining experiences. Strong work ethic with willingness to take initiative.
Overview
13
13
years of professional experience
Work History
Waitress
Guses Pub and Eatery
Jacksonville , IL
09.2024 - Current
- Took orders for food and drinks and delivered them to guests.
- Prepared checks, itemizing total meal costs and taxes.
- Relayed orders to service bar and kitchen via point-of-sale register system.
Front of House Manager
Bellagio Nails & Spa
Jacksonville, Illinois
06.2024 - Current
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Explained goals and expectations required of trainees.
- Assisted with local marketing and advertising activities to drive new business development and revenue growth.
WAITRESS
Jacksonville Country Club
Jacksonville , IL
01.2020 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Checked identification for minimum age for sale of alcoholic beverages.
- Prepared specialty desserts for customers for special occasions.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Stayed up-to-date on menu changes to help customers make food choices.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Social Media Coordinator
Self-Employeed
Jacksonville, Illinois
01.2019 - Current
- Analyzed key performance indicators monthly, applying data analytics to drive future strategic planning.
- Developed ROI-driven online and social media strategies.
- Produced blog posts, pay-per-click ads, and promotional content.
- Supported SEO initiatives to improve content, keywords, and branding.
- Generated interest for new and upcoming product and service releases by managing social media accounts.
- Tracked and analyzed social media and online marketing initiatives.
- Corresponded with social media clients to utilize positive feedback and posts to better promote the brand.
- Spearheaded creation of blogs and social media content.
- Ensured consistency in content and tone to optimize social media accounts.
General Manager
Future champions sports complex
Jacksonville, Illinois
04.2022 - 05.2024
- Structured HR consulting services to support clients during organizational developments and changes.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Waitress
Brickhouse BBQ
Jacksonville, IL
02.2019 - 01.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Inspected dishes and utensils for cleanliness.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Bartender
Mulligans
Jacksonville, IL
08.2018 - 03.2019
- Checked identification of customers to verify age requirements needed for purchase of alcohol.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Planned and updated menus to capitalize on changing trends in customer preferences.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
Barista
Rivertown
Beardstown, IL
02.2017 - 01.2019
- Merchandised display cases and diligently promoted prepared foods to drive business revenue.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Listened to customer desires and needs to recommend optimal products.
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Described menu items to customers and suggested products based on stated preferences.
- Received and accurately processed customer payments.
- Designed and printed menus, recipes and promotions and offers.
Gym Attendant
YMCA
Mt. Sterling, IL
02.2017 - 12.2018
- Conducted tours for new and potential members, discerned fitness needs, explained options for meeting needs, clearly explained membership terms and encouraged guests to join.
- Responded immediately and expertly to emergencies inside facility and in surrounding area, kept facility free from unauthorized entry, enforced gym guidelines and documented accidents.
- Monitored inventory of supplies and equipment and requested replacements or upgrades and operated computer software packages to assist customers and drive efficient club operation.
- Educated and encouraged members and guests about available fitness programs and classes and guided fitness equipment users in proper, safe and beneficial operation.
- Mastered use of gym and fitness center equipment and rules for sports activities and delivered safety-focused demonstrations to members and guests when requested.
- Oversaw recreation and fitness center activities, maintained security, safety and cleanliness of facilities, greeted members and guests and set up and tore down gym equipment.
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
- Sold tickets and collected additional fees from customers for special services.
- Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
Dietary Aide
Passavant Area Hospital
Jacksonville, Illinois
12.2017 - 10.2018
- Served specific meals to patients with special dietary needs with accuracy and speed.
- Helped patients with special needs eat meals with kindness and patience.
- Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
- Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices.
Dietary Aide
St. Johns Hospital
Springfield, IL
03.2017 - 12.2017
- Served specific meals to patients with special dietary needs with accuracy and speed.
- Helped patients with special needs eat meals with kindness and patience.
- Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
- Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices.
Waitress
Hagel 1891
Mt. Sterling, IL
02.2015 - 02.2017
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Calculated charges, issued table checks and collected payments from customers.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Waitress
Buffalo Wild Wings
Jacksonville, Illinois
01.2015 - 03.2015
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Calculated charges, issued table checks and collected payments from customers.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Waitress
Cafe From Yesterday
Beardstown, IL
04.2012 - 01.2015
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Calculated charges, issued table checks and collected payments from customers.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Education
Business Administration -
Southern New Hampshire University
Manchester, NH2020
High School Diploma -
Beardstown High School
Beardstown, IL2014
Skills
- Web analytics
- Brand promotion
- Internet marketing
- Client interaction
- Brand development
- Multitasking
- Account management
- Client relationship management
- Content strategy
- Google Analytics expertise
- Dining Room Cleaning and Upkeep
- Able to Lift 30 Pounds
- Menu Recommendations
- Conflict and Complaint Resolution
- Staff Training
- Warm and Friendly
- High Energy and Stamina
- High Volume Dining
- Team Player
- Workflow Coordination
- Service-Orientated
- Cool Under Pressure
- Cleaning and Sanitizing
- Relationship Building
Education
HighSchoolGed,Other
Timeline
Waitress
Guses Pub and Eatery
09.2024 - Current
Front of House Manager
Bellagio Nails & Spa
06.2024 - Current
General Manager
Future champions sports complex
04.2022 - 05.2024
WAITRESS
Jacksonville Country Club
01.2020 - Current
Waitress
Brickhouse BBQ
02.2019 - 01.2020
Social Media Coordinator
Self-Employeed
01.2019 - Current
Bartender
Mulligans
08.2018 - 03.2019
Dietary Aide
Passavant Area Hospital
12.2017 - 10.2018
Dietary Aide
St. Johns Hospital
03.2017 - 12.2017
Barista
Rivertown
02.2017 - 01.2019
Gym Attendant
YMCA
02.2017 - 12.2018
Waitress
Hagel 1891
02.2015 - 02.2017
Waitress
Buffalo Wild Wings
01.2015 - 03.2015
Waitress
Cafe From Yesterday
04.2012 - 01.2015
Business Administration -
Southern New Hampshire University
High School Diploma -
Beardstown High School