Abia Hibbert
Severn,MD
Summary
Dynamic professional with extensive experience at MedStar Health, specializing in customer service and medical billing. Expert in using analytical skills and Medconnect software to improve patient satisfaction and optimize billing processes. Proven ability to handle high-volume calls with empathy, enhancing client relationships and operational efficiency. Committed to obtaining CTR certification to further professional development.
Overview
8
8
years of professional experience
Work History
Parts Specialist
NAPA Auto Parts - Genuine Parts
Linthicum Heights, MD
03.2024 - 12.2024
- Helped customers pinpoint necessary parts for vehicle repairs, leveraging product knowledge to give precise recommendations.
- Identified potential problems with defective or damaged parts before they reached customers.
- Processed returns, exchanges, and refunds in a timely manner.
- Prepared parts for delivery to various shops, ensuring timely and accurate fulfillment of orders.
- Coordinated the dispatch of drivers for pickups and deliveries, optimizing routes for efficiency.
- Managed inventory by ordering parts as needed, maintaining adequate stock levels to support shop operations.
Domestic Mail Sorter- Temp Seasonal Contract
DHL
Elkridge, MD
11.2023 - 12.2023
- Lifted and slid packages weighing up to 50 pounds on conveyor belts to transport
- Worked effectively in fast-paced environments
- Followed safety procedures and used protective gear to prevent injury and maintain safe working environment
- Operated pallet jacks to move large and heavy items for sorting
- Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks
- Inspected items for damage or defects before sorting as part of quality control process
Customer Service Representative
Royal Farms
Elkridge, MD
02.2023 - 07.2023
- Facilitated sales of services and goods
- Inspected fuel pumps and fuel tanks for proper operations and safety
- Promoted special offers and discounts to customers to maximize sales
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- Trained new personnel regarding company operations, policies and services
- Processed various forms of payment for gas, merchandise and lottery tickets
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
Patient Services Coordinator/Call Center Representative
MedStar Health
Elkridge, MD
02.2020 - 12.2021
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients
- Scheduled appointments to enter appointment date and time into computerized scheduler
- Verified patient's insurance eligibility and benefits coverage
- Collected forms, insurance card and co-pay to facilitate registration process and Prepare patient for appointment
- Responded to customer calls and emails to answer questions about products and services
- Placed outbound customer service or customer satisfaction calls to follow up on issues
Billing Specialist/Collection Specialist
Curtis Bay Medical Waste
Baltimore, MD
01.2018 - 02.2020
- Researched and resolved billing discrepancies to enable accurate billing
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction
- Provided excellent customer service, developing and maintaining client relationships
- Collected on delinquent accounts to reduce overdue balances
- Monitored accounts for compliance with established payment plans and flagged non-compliances
- Processed debtor payments and updated accounts to reflect new balance
Patient Services Coordinator/Call Center Representative
Kaiser Permanente
Fulton, MD
06.2017 - 01.2018
- Respond with empathy to complaints and concerns from members concerning Health Plan benefits, account status, payment history, and medical services
- Initiate contact with the appropriate Health Plan, medical group, and facility personnel to obtain information relevant to the concern or inquiry as needed
- Provide assistance to members and/or providers regarding website registration and navigation
- Handle a high-volume of incoming calls from patients and providers, addressing their inquiries, scheduling appointments, and providing them with necessary information about healthcare services and facilities
Education
High School Diploma -
Hammond High School
Columbia, MD05.2011
Skills
- Medical Billing
- Creating Invoices
- Appointment Scheduling
- Document Filing
- Customer Service
- solv Software
- Marketing/Sales
- Data Entry
- Administrative and Office Support
- Telecommunications
- Analytical
- Medconnect Software
- IDX Software
Timeline
Parts Specialist
NAPA Auto Parts - Genuine Parts
03.2024 - 12.2024
Domestic Mail Sorter- Temp Seasonal Contract
DHL
11.2023 - 12.2023
Customer Service Representative
Royal Farms
02.2023 - 07.2023
Patient Services Coordinator/Call Center Representative
MedStar Health
02.2020 - 12.2021
Billing Specialist/Collection Specialist
Curtis Bay Medical Waste
01.2018 - 02.2020
Patient Services Coordinator/Call Center Representative
Kaiser Permanente
06.2017 - 01.2018
High School Diploma -
Hammond High School
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