Abiana Ortiz
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Collision Estimator
Crash Champions
01.2022 - Current
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
- Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
- Assisted management in maintaining a high level of shop productivity by monitoring workloads and adjusting staffing levels accordingly.
- Increased shop revenue through effective upselling of additional services during the estimation process.
- Maintained CSI Score above 95%
- Maintained positive relationships with vendors, ensuring timely delivery of parts and materials for repairs.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
Collision Estimator
Service King Collision
02.2020 - 03.2021
- Enhanced efficiency within the shop by developing standardized procedures for evaluating vehicle damage and estimating costs.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Promoted customer retention through exceptional service experiences, resulting in repeat business and referrals from satisfied clients.
- Facilitated seamless interactions between customers, insurance representatives, and shop personnel during the claims process.
- Continuously expanded industry knowledge through ongoing professional development opportunities such as workshops, seminars, and webinars related to collision estimating best practices.
- Assisted management in maintaining a high level of shop productivity by monitoring workloads and adjusting staffing levels accordingly.
Collision Estimator
Gerber Collision
01.2019 - 02.2020
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
- Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
Junior Estimator
Al Piemonte Ford Sales
03.2018 - 01.2019
- Improved project cost accuracy by diligently reviewing project specifications and gathering accurate data for estimates.
- Supported senior estimators in preparing comprehensive bids, resulting in an increased win rate for the company.
- Enhanced collaboration between departments by effectively communicating with architects, engineers, and contractors to clarify project requirements.
- Ensured timely submission of bids by efficiently managing multiple projects simultaneously and prioritizing tasks accordingly.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding sales targets.
General Manager
Starbucks
10.2017 - 01.2019
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Shift Supervisor
Dunkin' Donuts
03.2016 - 01.2017
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
Education
High School Diploma -
American School of Correspondence
Lansing, IL05.2018
Skills
- Insurance procedures
- Damage Assessment
- CCC One
- Repair Planning
- Time management abilities
- Parts Ordering (Parts Trader, OPS, Etc)
- Excellent Communication
- Analytical Thinking
- Customer Service
- Team building
Timeline
Collision Estimator
Crash Champions
01.2022 - Current
Collision Estimator
Service King Collision
02.2020 - 03.2021
Collision Estimator
Gerber Collision
01.2019 - 02.2020
Junior Estimator
Al Piemonte Ford Sales
03.2018 - 01.2019
General Manager
Starbucks
10.2017 - 01.2019
Shift Supervisor
Dunkin' Donuts
03.2016 - 01.2017
High School Diploma -
American School of Correspondence