Abibatu Kamara
Upper Marlboro,MD
Summary
Multilingual Health Information Management Director highly knowledgeable in electronic health records software and recruiting and onboarding new employees. Communicative professional working collaboratively with departments to minimize risk and effectively resolve issues. Looking to take on a challenging role with an established organization.
Overview
6
6
years of professional experience
Work History
Health Informatics Analyst
Woodbine Rehabilitation & Healthcare Center
2021.11 - Current
- Assisted with database Windows 10 Med-COI upgrades and migrations of over120 computers by performing user acceptance testing.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Validated and improved pharmacy data integrity by supervising 3 accounts, entered and updated credentials of 750 healthcare providers, and resolve prescription billing errors and duplications
- Revamped team's supply program and launched electronic ordering/acquisition codes
- Led Electronic Healthcare Record (EHR) training and consultation
- Developed Diabetes Data Registry to compare effectiveness of different treatments, evaluate different approaches to procedure, and monitor safety of implanted devices
- Scheduled and trained staff on technical procedures and software program usage.
- Built and deployed plans, weekly reports, validation procedures, and entry processes for data management needs.
- Wrote work instruction manuals, data capture guidelines, and standard operating procedures for 6 departments.
Pharmacy Technician
Adventist Healthcare
2019.01 - 2020.11
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Reviewed and verified customer information and insurance provider information
- Supervised 15 pharmacy technicians and coordinated day-to-day assignments
- Counted, measured and compounded medications following standard procedures
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use Counted and labeled prescriptions with correct item and quantity
- Collected co-payments or full payments from customers
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information
- Resolved non-routine issues like third party billing, computer system and customer service issues
- Ordered medications daily to replenish stock and increase inventory in anticipation of need
- Communicated instructions to patients or caregivers
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
- Maintained proper drug storage procedures, registries, and records for controlled drugs
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications
- Helped pharmacist clear problem prescriptions and address customer concerns
Help Desk Support Specialist
Preventive Measures
2017.09 - 2019.12
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured hardware and granted system permissions to new employees.
- Responded to inquiries by phone, email and walk-up requests.
- Researched and identified solutions to technical problems.
- Offered assistance in implementing and developing training programs.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
Education
Master of Science - Public Health
Liberty University
Lynchburg, VA08.2020
Bachelor of Science - Psychobiology
Bowie State University
Bowie, MD05.2017
Skills
- Project Management
- Staff Management
- Strategic planning
- Data Entry using EHR
- MySQL and Execution
- QuickBooks & MS Office Proficient
- Risk & Change Management
- Preparing Correspondence & Reports
- Training & Supervising Personnel
- Customer Service & Relations
- Multilingual
Timeline
Health Informatics Analyst
Woodbine Rehabilitation & Healthcare Center
2021.11 - Current
Pharmacy Technician
Adventist Healthcare
2019.01 - 2020.11
Help Desk Support Specialist
Preventive Measures
2017.09 - 2019.12
Master of Science - Public Health
Liberty University
Bachelor of Science - Psychobiology
Bowie State University