Adam Bibbee
Morgantown,WV
Summary
Analytical and dynamic professional with extensive experience in implementing global CRM solutions for a Fortune 500 pharmaceutical and healthcare company. Successfully coordinated large-scale system upgrades and seamlessly integrated CRM platforms during significant acquisitions. Deployed advanced sales tools to support a global omnichannel strategy. Skilled at bridging the gap between business and IT, ensuring that technical solutions align with strategic business goals and enhance operational efficiency. Adept at driving continuous improvement, reducing costs, delivering scalable CRM solutions, and meeting evolving business needs.
Overview
19
19
years of professional experience
Work History
Global CRM Optimization Lead
Viatris (formerly Mylan)
11.2020 - 12.2023
- Played key role in designing a comprehensive CRM strategy and governance framework for Global Commercial Excellence division within a Fortune 500 pharmaceutical and healthcare company.
- Coordinated system upgrades and change management processes in collaboration with technical teams to ensure seamless transitions.
- Led successful deployment of advanced sales tools in collaboration with sales and digital marketing teams to execute global omnichannel strategy.
- Contributed to increased sales and increased company’s global market presence by strengthening strong relationships with business leaders across more than 50 countries.
- Implemented global Veeva and Salesforce CRM solutions, adapting to meet evolving business needs across multiple regions.
- Successfully expanded operations to 80 countries through integration of CRM platforms during significant acquisitions.
- Drove improvements in sales force efficiency and achieved higher-than-expected ROI by analyzing KPIs and tracking project progress.
- Unified global business data to enhance accuracy and reliability, supporting better decision-making across operations.
SAP OTC Business Process Lead
Mylan Pharmaceuticals
01.2018 - 11.2020
- Enhanced security/automation by streamlining SAP order-to-cash (OTC) processes for North American business units, which improved compliance and reduced regulatory audit risks.
- Managed change requests related to OTC processes by evaluating and approving SAP access for functional teams, resulting in greater than 80% harmonization.
- Facilitated training programs and streamlined master data to ensure consistency across systems.
- Acted as a bridge between business and IT teams, translating technical details into actionable insights for regional stakeholders.
- Enhanced SAP platform by integrating new functionalities and adapting to organizational changes, maximizing system capabilities.
- Ensured optimal performance while collaborating with leadership and IT teams to align systems with global business goals/standards.
- Met/surpassed operational needs by leading user acceptance testing (UAT) to validate new features and improvements.
- Served as a key backup to the Head of Global Sales Excellence while also managing primary CRM responsibilities.
- Led change management initiatives to support the seamless adoption of new processes throughout the organization.
Manager; Global CRM & SFA, Office of COO
Mylan Pharmaceuticals
12.2013 - 11.2020
- Earned promotion to the Office of COO through exceptional performance.
- Established groundwork for operations in over 30 countries by developing and implementing the core model and business processes for global CRM system.
- Managed integration of CRM systems across 20 countries during two major acquisitions, ensuring business continuity and operational efficiency.
- Aligned with corporate goals and IT initiatives by designing and deploying business tools and processes for global Salesforce CRM solution in over 30 countries.
- Improved data quality, operational efficiency, and reduced costs by effectively managing global Salesforce automation, maintaining CRM processes, and providing scalable solutions.
- Enhanced CRM deployment and functionality by leading technical teams, IT service centers, and implementation partners to achieve organizational goals.
- Supported continuous improvement and corporate objectives by collaborating with global IT teams and leadership to formulate product roadmap.
- Established global governance framework that ensured high-quality data, vital for informed decision-making and operational success.
- Drove sales growth in emerging markets through data insights and deployment of Salesforce and Veeva CRM solutions.
- Created customized reports to enhance sales forecasting and performance tracking.
- Increased CRM adoption by simplifying processes and offering extensive training to team members.
- Contributed to company growth by utilizing customer data insights within the CRM system for strategic decision-making.
Senior Specialist/Government Sales
Mylan Pharmaceuticals
02.2009 - 12.2013
- Sales and Sales Support, focused on strategic portfolio of brands, as well as full portfolio support for Mylan’s US Government Sales.
- Managed federal accounts which represented over $150m in yearly sales, including Dept. of Veteran Affairs (VA), Federal Bureau of Prisons (FBOP) and Indian Health Service (IHS).
Sales Representative /Sales Design Consultant
Legacy Remodeling, Inc.
09.2007 - 10.2008
Claims Rep II / Property and Casualty Adjuster
Progressive Insurance
09.2004 - 09.2007
Education
Bachelor of Arts - Communication Studies
West Virginia University
Morgantown, WVBachelor of Arts - Foreign Languages (Spanish)
West Virginia University
Morgantown, WVSkills
- CRM Planning & Implementation
- Global Project Management
- Salesforce & Veeva Systems
- Change Management
- System Integration & Upgrades
- CRM Process Standardization
- Business and IT Alignment
- Data Quality Management
- Governance Framework Development
- KPI Analysis & ROI Enhancement
- Operational Excellence
- Acquisition Integration
Languages
Spanish
Professional Working
Timeline
Global CRM Optimization Lead
Viatris (formerly Mylan)
11.2020 - 12.2023
SAP OTC Business Process Lead
Mylan Pharmaceuticals
01.2018 - 11.2020
Manager; Global CRM & SFA, Office of COO
Mylan Pharmaceuticals
12.2013 - 11.2020
Senior Specialist/Government Sales
Mylan Pharmaceuticals
02.2009 - 12.2013
Sales Representative /Sales Design Consultant
Legacy Remodeling, Inc.
09.2007 - 10.2008
Claims Rep II / Property and Casualty Adjuster
Progressive Insurance
09.2004 - 09.2007
Bachelor of Arts - Communication Studies
West Virginia University
Bachelor of Arts - Foreign Languages (Spanish)
West Virginia University
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