ABID ACOSTA
Sun City Center,FL
Summary
Experienced client relations and financial services manager with a strong background in custody account processing within a global environment. Implements effective control measures and industry best practices to ensure the security of high-value accounts, enhance client services performance, and spearhead strategic business initiatives. Utilizes bilingual English/Spanish fluency to effectively communicate both internally and externally, fostering strong cross-functional collaboration and building lasting relationships with international clients.
Overview
36
36
years of professional experience
Work History
Security & Derivatives Sr Analyst - AVP
Citibank, NA
06.2021 - Current
- Manage daily cash/trade transactions for global accounts, USD cash projections for client funds. Resolve complex problems where the analysis of data requires an in-depth evaluation of basic securities processing.
- Manage client relationships and demonstrate competence in improving and turning around relationship at risk by creating the best possible solutions for clients requiring customized services.
- Demonstrate proven leadership ability in custody products, problem analysis, resolution and people by interacting with internal counterparts and business partners.
- Serve as analytical and/or procedural expert, representing the team to support securities processing deliverables/initiatives.
- Global Clearing USD cash operations - Extensive knowledge of Fed/Swift message types. Well versed of the US market and it processes, such as ADR's, DRS, DWAC's, etc.
- Take leadership role in coaching and training new recruits within our securities processing team.
- Provide guidance and support to the junior staff.
- Extensive experience with Onboarding new clients.
VP, Business Support
BNY MELLON
01.2013 - 12.2018
- Headed analysis and reporting for business operations and strategic initiatives
- Oversaw client relations management for domestic and international accounts
- Resolved client inquiries as liaison between customer and operations teams
- Project leader on business unit initiatives; delivered innovation and business growth
- Analyzed/synthesized operational data and generated reports/presentations for executives and managers
- Collaborated with executive team leaders to enable high performance and client services for ultra-high worth accounts
- Conducted data analysis/research for AML Operations to fine-tune processes and institute control measures
- Teamed with 400-person client services staff; cultivated claim statement processing for TMPG Group claims
VP, Client Service Group
BNY MELLON
01.2000 - 12.2013
- Directed client service team supporting international banks and sovereign institutions in Europe, Middle East, and Africa
- Resolved client requests and inquiries as primary contact
- Led 19 Client Service Reps supporting over 100 clients and $500B in custody assets
- Supervised client account activity reviews; ensured accuracy and settlements of trades and foreign exchange
- Supported Relationship Executive with account opening process for new/existing clients to include data collection and documentation to ensure is up-to-date with all requirements and regulatory compliance
- Collaborated with Control Manager on risk mitigation assessments; instituted risk management initiatives, revamped policy, and instilled stringent safeguard controls
- Drove resolutions of client inquiries and oversaw Inquiry Management/CRM System
- Reduced client issues through inquiry analysis, client health check visits and interacting with internal counterparts and business partners to make sure we provided best possible services
- Daily phone and in person interaction with new and existing clients handling their inquiries and expectations
- Monitored and enforced internal control procedures to ensure an effective and cohesive Business Unit and to minimized exposure to the Bank
- Worked with Sales and Relationship Management professionals in the development of new business opportunities for the Business Unit
- Consulted with our internal technology team and clients to coordinate and implement streamlined systems integration resulting in quality improvement, greater efficiency and enhanced client loyalty
AVP, Client Service Team
BNY MELLON
07.1989 - 12.2000
- Provided direct support and account reporting to Client Service Manager
- Oversaw client account coverage for 15-person service team
- Provided leadership, guidance and training to staff
- Orchestrated client service support of mutual funds and insurance companies delivering effective delivery of global and domestic custody services, including trade processing, account maintenance, corporate actions and income collection
Skills
- Microsoft Office Excel
- Pivot Tables
- Macros
- Power Point
- Word
- Business Objects
- SharePoint
Websites
Professionalcompetencies
- Client Relations Management
- Global Custody Processing
- Wealth Management
- Risk Management and Control
- Account Services
- Financial Reporting
- Client Services
- New Account Creation
- Account Management
- Inquiry Response
- Needs Assessment
- Data Collection and Analysis
- Metrics Reporting
- Relationship Building
- Cross-Functional Leadership
- Team-Based Collaboration
- Conflict Resolution
- Expert Communications
- English and Spanish Fluency
Professional Highlights
- Led 19 Client Service Reps supporting over 100 clients, $500B in custody assets, and services for international banks and sovereign institutions in Europe, Middle East, and Africa.
- Oversaw business recovery plans for 8 domestic and international facilities; executed emergency backup operations to ensure uninterrupted client services following unexpected outages.
- Directed transition plan that enabled rapid integration of new and existing clients, immediate financial services, and seamless wealth management support for ultra-high net worth client accounts.
- Collaborated cross-functionally with executives, AML Operations, Global Business Support, and Control Manager to implement process improvements, enable risk management protocols, and conduct analysis for financial/metrics reporting.
Timeline
Security & Derivatives Sr Analyst - AVP
Citibank, NA
06.2021 - Current
VP, Business Support
BNY MELLON
01.2013 - 12.2018
VP, Client Service Group
BNY MELLON
01.2000 - 12.2013
AVP, Client Service Team
BNY MELLON
07.1989 - 12.2000
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