Abid H Sifat
Food & Beverage/Dining Services Manager
Cambridge,MA
Summary
Dynamic Food & Beverage and Operations Leader with 12+ years of progressive management experience across international restaurants, hotels, and large-scale dining services. Proven success in driving revenue growth, elevating guest satisfaction, and leading high-performing teams of 30–100+ staff in fast-paced environments, from airport dining to five-star hotels. Recognized for turning underperforming outlets into profitable operations, achieving up to 20% year-over-year sales growth, and earning awards for leadership and dedication. Adept at strategic planning, payroll and budgeting oversight, vendor negotiations, and event/banquet execution serving thousands of guests. Known as a hands-on, results-driven manager who combines strong financial acumen with a passion for hospitality, safety compliance, and guest-first service. Ready to bring a track record of operational excellence and innovation to a forward-thinking organization.
Overview
13
13
years of professional experience
7
7
Certifications
4
4
Languages
Work History
Food Service & Operational Manager
Aramark Collegiate Hospitality
02.2024 - Current
- Directed daily dining operations with 100+ employees and student staff, overseeing payroll, scheduling, hiring, and performance management.
- Partnered with the Executive Chef on menu planning, budgeting, and cost controls, supporting a $5M+ annual food service operation.
- Served as Safety Champion and Labor Champion, achieving a 25% reduction in workplace incidents and improving labor compliance scores.
- Coordinated high-profile catering and commencement events serving 5,000+ guests, generating $200K+ in additional revenue annually.
- Streamlined finance and labor forecasting processes, reducing overtime costs by 15% and contributing to a 10% improvement in operating margin.
Food & Beverage Operations Manager
Doubletree By Hilton
12.2022 - 02.2024
- Directed restaurant, buffet, bar, café, and banquet operations, serving 500–700 guests daily and events up to 300+ guests.
- Managed payroll, scheduling, and labor forecasting for a 25–30 member team, reducing overtime by 15% while maintaining service quality.
- Oversaw inventory, vendor relations, and Sysco ordering with a $50K+ monthly budget, ensuring cost control and uninterrupted supply.
- Implemented food safety and compliance standards (EcoSure, ServSafe), achieving zero critical violations.
- Strengthened bar operations and retail programs, driving a 10% increase in beverage sales and $5K+ in additional monthly revenue.
Restaurant Manager
Monica’s Mercato (Delaware North)
11.2020 - 12.2022
- Transformed a low-revenue airport restaurant into a profitable, high-performing operation, boosting sales by 20% year-over-year.
- Launched local celebrity partnerships and marketing campaigns, driving brand visibility and increasing guest traffic by 15%.
- Directed casual dining, bar, and grab-and-go concepts, serving 1,000+ travelers daily with improved efficiency and service standards.
- Supervised a team of 40+ employees, managing payroll, scheduling, hiring, and training while maintaining compliance with airport regulations.
Store Manager
Au Bon Pain
08.2019 - 11.2020
- Revitalized store environment into a welcoming, guest-friendly café atmosphere, driving a 20% increase in customer traffic within the first year.
- Turned around failing health & safety inspection scores, achieving 100% compliance on follow-up inspections.
- Managed daily operations, scheduling, payroll, and inventory for a team of 25 employees, ensuring consistent efficiency and service.
- Introduced customer engagement initiatives and menu presentation improvements, boosting repeat business and increasing average check size by 12%.
Store Manager
Dunkin’ Donuts
10.2017 - 08.2019
- Promoted quickly from shift supervisor to Store Manager by the General Manager, receiving internal recognition awards for dedication and strong results.
- Directed daily operations for a high-volume store serving 600–800 guests per day, overseeing payroll, scheduling, and inventory management.
- Improved labor efficiency and scheduling, cutting overtime costs by 12% while maintaining service quality.
- Implemented customer service and upselling training programs, contributing to a 10% increase in beverage sales.
- Reduced employee turnover by 20% through structured training, one-on-one support, and fostering positive manager–employee relations.
Branch Manager
Steak House Restaurant
06.2015 - 08.2017
- Directed daily operations for a high-volume restaurant serving 400–500 guests per day, ensuring consistent service and quality.
- Increased sales revenue by 18% through menu improvements, promotional campaigns, and stronger guest engagement.
- Organized major cultural and holiday events (Eid, Pohela Boishakh, weddings), boosting seasonal revenue by 20%.
- Built partnerships with local businesses and community groups, expanding brand recognition and attracting new customers.
- Recognized for dedication and performance — the owner offered me a partnership opportunity as a testament to my impact on the restaurant’s success.
Store Manager
Jhorna Grill in Pan Pacific Sonargaon
02.2013 - 05.2015
- Transformed a small street-food concept into a popular, high-traffic grill restaurant within a five-star hotel, showcasing creativity and entrepreneurial drive.
- Increased daily sales by 30% through innovative menu development, quality improvements, and guest-focused service.
- Collaborated with international food bloggers and featured in a viral YouTube review, elevating the restaurant’s profile and attracting global recognition.
- Built a strong local following by combining traditional Bangladeshi flavors with modern hospitality standards, driving consistent growth and guest loyalty.
- Played a key role in positioning the restaurant as a destination dining spot for both local guests and international travelers.
Education
BBA -
National University
Event & Banquet Mangement Short Course -
Dhaka University
Dhaka, Bangladesh 05.2001 -
Hospitality & Customer Service Diploma -
Bangladesh Institute of Tourism & Hospitality Management
Kumilla, Bangladesh 05.2001 -
Associate of Textiles - undefined
Bangladesh University of Textiles
High School Diploma - undefined
Srishty College Of Tangail
Skills
- Leadership & People Development – coaching, mentoring, and inspiring diverse teams
- Operational Excellence – multi-unit restaurant, catering, and bar management
- Strategic Planning & Execution – aligning operations with business growth goals
- Customer Experience Management – service recovery, satisfaction metrics, guest loyalty
- Financial & Budget Oversight – payroll, labor forecasting, and cost control
- Sales Growth & Revenue Optimization – upselling, promotional campaigns, cross-selling
- Food Safety & Compliance – ServSafe, EcoSure, HACCP, health inspection readiness
- Menu Innovation & Development – trend adaptation, cultural fusion, cost-effective design
- Event & Banquet Management – high-profile events, weddings, commencement, corporate catering
- Inventory & Supply Chain Management – Sysco/vendor relations, waste reduction strategies
- Process Improvement – Lean/Six Sigma principles for efficiency gains
- Cross-Cultural Communication – working with international teams and global clientele
Certification
Certified Dietary Manager
Interests
Charity/ fundraising, Community events, Coaching/ mentoring, Listening to podcasts
Awards
Best Mentor (2018), Mover of Mountains (2021), President’s Circle (2022), Sales Attainment Award (2022), Safety Star Award (2024)
Courses
- Manager Food Safety - Serve Safe
- Alcohol Safety - Serve Safe
- Certified Foodservice Manager - National Restaurant Association Educational Foundation
- SIX SIGMA - UDEMY
- Business analyst - Coursera
Timeline
Food Service & Operational Manager
Aramark Collegiate Hospitality
02.2024 - Current
Food & Beverage Operations Manager
Doubletree By Hilton
12.2022 - 02.2024
Restaurant Manager
Monica’s Mercato (Delaware North)
11.2020 - 12.2022
Store Manager
Au Bon Pain
08.2019 - 11.2020
Store Manager
Dunkin’ Donuts
10.2017 - 08.2019
Branch Manager
Steak House Restaurant
06.2015 - 08.2017
Store Manager
Jhorna Grill in Pan Pacific Sonargaon
02.2013 - 05.2015
Event & Banquet Mangement Short Course -
Dhaka University
05.2001 -
Hospitality & Customer Service Diploma -
Bangladesh Institute of Tourism & Hospitality Management
05.2001 -
Associate of Textiles - undefined
Bangladesh University of Textiles
High School Diploma - undefined
Srishty College Of Tangail
BBA -
National University
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