Abid (Bid) Syed
Atlanta,GA
Summary
Accomplished leader with a proven track record at Global Resource Management Inc, excelling in strategic planning and project management. Skilled in fostering team leadership and driving process improvements, resulting in enhanced operational efficiency and client satisfaction. Expertise in Agile project management and relationship building has significantly contributed to achieving business goals and exceeding performance targets. Successful Executive with over 12 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Delivery Partner
Persistent Systems
03.2022 - Current
- Developed strong relationships with clients through consistent communication and excellent service.
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Managed project budgets effectively, ensuring the timely delivery of high-quality services within scope and financial constraints.
- Championed a customer-centric approach within the team, emphasizing the importance of understanding client needs and delivering tailored solutions accordingly.
- Conducted regular team meetings to review progress, address challenges, and ensure alignment with project goals and timelines.
- Reduced customer complaints through proactive issue identification, timely resolution, and effective communication with clients.
- Fostered a positive work environment by recognizing individual achievements and promoting team cohesion, leading to increased employee satisfaction and reduced turnover rates.
- Balanced competing priorities effectively while managing multiple accounts without compromising quality or timeliness of service delivery.
- Identified bottlenecks in the service delivery pipeline and implemented targeted solutions that led to faster turnaround times.
- Negotiated contracts with vendors, securing favorable terms that reduced operational costs without sacrificing quality.
- Partnered with sales teams to create customized solutions that addressed clients'' unique needs while adhering to company standards.
- Coordinated resources effectively to maximize productivity while minimizing overhead expenses.
- Collaborated with cross-functional teams to optimize service delivery and exceed client expectations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Service Delivery Manager
Data Glove Inc
01.2021 - 02.2022
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
- Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.
- Streamlined operations for improved customer satisfaction and retention rates.
- Reduced turnaround time with effective resource allocation and task prioritization.
- Developed comprehensive reporting systems that tracked service delivery progress transparently and efficiently.
- Coordinated new hire recruitment, training and development.
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Managed vendor relations proactively, negotiating contracts beneficially for both parties involved.
- Attended staff and client meetings and served as liaison to manage operations for account.
- Led cross-functional teams to achieve project goals on time and within budget.
- Supervised operations of 24-hour customer service desk staffed by 12 team members.
- Assisted in the development of annual budgets, ensuring alignment with organizational objectives while maintaining fiscal responsibility.
- Planned and managed full 3 project lifecycles, from conception through final completion.
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
Program Manager - Microsoft Alliance Program
Data Glove Inc
10.2019 - 12.2020
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Identified program obstacles and communicated possible impacts to team.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Scrum Master
Global Resource Management Inc
08.2018 - 09.2019
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Coached cross-functional teams on Agile principles, leading to increase in successful project deliveries.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Led sprint reviews and planning meetings to promote full team engagement.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Implemented continuous improvement initiatives through regular retrospective meetings with the team.
- Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
- Identified potential risks early in the project lifecycle and implemented mitigation strategies accordingly.
- Optimized resource allocation by identifying and addressing bottlenecks in project workflows, leading to reduced time-to-market for product releases.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Implemented key performance metrics to track team progress and identify areas of improvement consistently throughout projects'' lifecycles.
- Boosted customer satisfaction scores by providing regular updates on product enhancements resulting from feedback provided during sprint review meetings.
- Assessed and reported progress to stakeholders regularly, maintaining transparency throughout the project lifecycle.
- Reduced technical debt by actively identifying areas requiring refactoring or architectural improvements during sprint planning sessions.
- Conducted quality assurance to verify accuracy of data used in IT projects.
- Resolved staff conflicts and identified potential areas of improvement.
- Negotiated and managed project budgets to meet goals.
Director of Business Development
Global Resource Management Inc
01.2018 - 09.2019
- Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
- Increased client base by developing and implementing effective business development strategies.
- Negotiated favorable contract terms with vendors and suppliers, reducing operational costs significantly for the organization.
- Negotiated, prepared, and signed contracts with clients.
- Expanded product offerings to reach a more diverse customer base, boosting overall sales figures.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Enhanced company''s market presence through targeted networking events and relationship building.
- Presented persuasive presentations at industry conferences showcasing company expertise, generating interest from potential new clients.
- Optimized lead generation efforts by implementing CRM tools and refining prospecting techniques.
- Collaborated cross-functionally with sales, marketing, and operations teams to ensure seamless execution of business development initiatives.
- Cultivated strong relationships with key stakeholders both internally and externally to optimize collaboration efforts across departments.
- Compiled product and customer data to generate informed profit projections.
- Analyzed market trends and competitor data, informing strategic decision-making processes for business growth opportunities.
- Streamlined internal processes for improved efficiency, resulting in accelerated project completion rates.
- Generated significant revenue growth with the implementation of innovative marketing campaigns.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Scrum Master / Build & Release Manager
Force Marketing
06.2017 - 01.2018
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Led sprint reviews and planning meetings to promote full team engagement.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Implemented continuous improvement initiatives through regular retrospective meetings with the team.
- Mentored junior team members on Scrum best practices, fostering their professional growth within the organization.
- Optimized resource allocation by identifying and addressing bottlenecks in project workflows, leading to reduced time-to-market for product releases.
Regional Business Development Manager
Force Marketing
12.2016 - 01.2018
- Developed and implemented business plan and marketing strategy for [Type] market.
- Built customer acquisition strategy, generating monthly growth of [Number]%.
- Provided sales support for new and inactive customers, increasing sales volume [Number]%.
- Implemented innovative sales tactics to penetrate untapped markets, resulting in significant revenue growth.
- Collaborated with marketing team to develop successful marketing strategies.
- Led contract negotiations with clients, suppliers, or partners that balanced company interests while fostering strong relationships for long-term mutual benefit.
- Successfully turned around underperforming territories by reevaluating and adjusting sales approaches, leading to increased market share and profitability.
- Expanded regional market presence by identifying and pursuing new business opportunities.
- Provided regular performance reports to senior management, offering insights into areas of success as well as potential improvement opportunities.
- Delivered presentations at industry conferences and networking events to promote company offerings and establish thought leadership positioning within the market space.
- Achieved sales growth by creating and implementing effective marketing strategies.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Prepared sales presentations for clients showing success and credibility of products.
- Drove sales by developing multi-million dollar contract sales.
Instructional Designer / Senior Project Manager
Accenture / State Farm
09.2014 - 08.2016
- Enhanced e-learning experience by designing interactive and engaging instructional materials.
- Contributed to development of comprehensive employee training courses.
- Collaborated with subject matter experts to create accurate, relevant, and effective learning content.
- Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
- Developed instructor-led training materials that supported face-to-face classroom instruction for blended learning environments.
- Designed multimedia presentations that incorporated audio, video, and graphics for engaging online courses.
- Implemented successful instructional design projects from concept to completion within budget and time constraints.
- Conducted comprehensive needs analysis to identify areas for instructional improvement and targeted training solutions.
- Incorporated best practices in instructional design methodologies like ADDIE, SAM, and Agile into project workflows.
- Planned and monitored implementation of technology-based learning programs.
- Applied adult learning principles to ensure optimal engagement levels among diverse groups of learners.
- Facilitated team collaboration during design meetings, providing constructive feedback on proposed ideas and concepts.
- Identified gaps in existing curriculum by conducting thorough reviews of current course offerings.
- Optimized learning outcomes by aligning instructional objectives with business goals and performance metrics.
- Created and oversaw [Type] training programs for operations.
- Provided coaching and mentoring to employees.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Mentored junior project managers and team members to enhance their skills and career growth.
Content Developer
Accenture / State Farm
05.2014 - 08.2014
- Developed customized training solutions for clients, tailored to meet their unique needs and objectives.
- Enhanced learning experiences by developing engaging and interactive content for various subjects.
- Collaborated with subject matter experts to ensure accurate and relevant information was included in all learning materials.
- Aligned learning objectives with business goals, ensuring that content met the needs of both learners and the organization as a whole.
- Supported the transition to remote learning by converting traditional classroom materials into digital formats.
- Designed course materials and supported implementation.
- Delivered top-quality training documentation, manuals, and tools addressing needs of specific specialist groups.
Education
BBA - Business Administration
Georgia Perimeter College
Decatur, GA05.2006
Skills
- Project Management
- Strategic Planning
- Process Improvement
- Team leadership and direction
- Team Leadership
- Project Coordination
- Program Leadership
- Critical Thinking
- Relationship Building
- Organizational Development
- Business process reengineering
- Change Management Methodologies
- Data Analytics
- Client Relationship Management
- Business Analysis
- Project Implementation
- ITIL Framework
- Technical project planning
- Project Leadership
- Scrum Master
- Risk Mitigation
- DevOps principles
- Vendor Relationship Management
- Mobile Application Development
- Budget Administration
- Agile project management
- Change Management
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Safe Cetified Scrum Master, Scaled Agile Framework - Jan 2020-Present
Timeline
Delivery Partner
Persistent Systems
03.2022 - Current
Service Delivery Manager
Data Glove Inc
01.2021 - 02.2022
Program Manager - Microsoft Alliance Program
Data Glove Inc
10.2019 - 12.2020
Scrum Master
Global Resource Management Inc
08.2018 - 09.2019
Director of Business Development
Global Resource Management Inc
01.2018 - 09.2019
Scrum Master / Build & Release Manager
Force Marketing
06.2017 - 01.2018
Regional Business Development Manager
Force Marketing
12.2016 - 01.2018
Instructional Designer / Senior Project Manager
Accenture / State Farm
09.2014 - 08.2016
Content Developer
Accenture / State Farm
05.2014 - 08.2014
BBA - Business Administration
Georgia Perimeter College
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