EPIC, MICROSOFT, EXCEL
Abidemi Ari
Customer Care Service/ Data Entry Specialist/ Medical Assistant
Baltimore,MD
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
39
39
years of post-secondary education
5
5
Certifications
Work History
Medical Assistant
John Hopkins Hospital
Baltimore , Maryland
01.2022 - Current
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient pulse oximetry.
- Implemented care and efficiency improvements to support and enhance office operations.
Data Entry Specialist
Travelers Insurance
Baltimore , Maryland
01.2020 - 12.2021
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Identified data entry errors and reported to necessary departments.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Built and maintained tracking databases for variety of measuring aspects.
- Maintained files, records and chronologies of entry activities.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Corrected data entry errors to prevent duplication or data degradation.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Sorted documents and maintained organized filing process.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Collated and organized data entry documents into filing systems for easy access.
- Developed data entry policies and procedures in compliance with company standards.
- Secured and protected data from unauthorized access by complying with security protocols.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Customer Service Representative
Armani
5th Avenue , NY
05.2016 - 12.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
BSC - Accounting
Lagos State University
Lagos Nigeria 09.2007 - 01.2014
Mate Nursery School
Lagos Nigeria 09.1990 - 07.1998
GCE - Art
Government College Ikorodu
Lagos Nigeria 09.1999 - 07.2024
Skills
Medical office administration
Completing insurance forms
Compassionate caregiver
Laboratory maintenance
Efficient and reliable team player
Dementia and Alzheimer's knowledge
Emergency procedures understanding
Direct Patient Care
CPR
Ambulating and repositioning patients
OB/GYN procedures
Trustworthy companion
Case management
Hospice Care
Medical Records Management
Indirect Patient Care
Patient Management
Feeding assistance expert
Patient Scheduling
Assisting with physical exams
Patient Assessments
Compassionate
pH testing
Patient oral care
Emptying catheter bags
Companionship and emotional support
Emergency room procedures
Chronic disease management
Electronic health records
Patient-focused care
Using a spectrometer
Simple dressings
Insurance claims
Monitoring patient progress
EMR / EHR
Accomplishments
- Named Employee of the Month, Month, Year.
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Achieved Result by completing Task with accuracy and efficiency.
- Resolved product issue through consumer testing.
Software
Certification
CNA/GNA
Timeline
Medical Assistant
John Hopkins Hospital
01.2022 - Current
Data Entry Specialist
Travelers Insurance
01.2020 - 12.2021
CNA/GNA
08-2018
Customer Service Representative
Armani
05.2016 - 12.2019
BSC - Accounting
Lagos State University
09.2007 - 01.2014
GCE - Art
Government College Ikorodu
09.1999 - 07.2024
Mate Nursery School
09.1990 - 07.1998