A dynamic and seasoned professional with over 7 years of comprehensive experience in business analysis, systems analysis and luxury retail sales associates. Expertise in agile project management, requirement analysis, and strategic implementation. Skilled in aligning business objectives with comprehensive technological solutions, fostering streamlined operations, enhancing system efficiency, and improving stakeholder satisfaction. PMP and Certified Scrum Master, proficient in driving cross-functional teams and executing projects that deliver tangible business results. Focused on the successful management of processes, tools and reporting solutions to deliver seamless outcomes.
Hi, I’m
ABIDEMI OLALEYE
System Analyst
Houston,Texas
Summary
Overview
8
years of professional experience
Work History
MINISTRY OF FINANCE (GOV OF ONTARIO)Oshawa, Ontario
Business Operations Analyst
01.2023 - 03.2024
Job overview
- Analyzed Business Needs: Collaborated with clients to analyze and define business needs, leading to the creation of tailored data and process models that exceeded client expectations by 20%.
- Conducted Comprehensive Testing Cycles: led testing cycles covering functional, regression, user acceptance, and performance testing, resulting in a 15% increase in stakeholder satisfaction due to precise alignment with client requirements.
- Collaborated with cross-functional teams to streamline business processes, leading to a 20% reduction in turnaround time for client deliverables.
- Translated Stakeholder Requirements: Oversaw the translation of complex stakeholder requirements into actionable deliverables, resulting in a 25% optimization of operational efficiency.
- Monitored Project Milestones and Risks: Monitored project milestones, budget, and risks, resulting in a 15% reduction in project risks and identifying opportunities for continuous improvement.
- Gathered and documented requirements using different tools and techniques, such as interviews, questionnaires, and observation techniques.
- Created Process Design Document (PDD) detailing every step of the current state of the process.
- Coordinated business walkthrough sessions with business units in order to verify that the information gathered and documented was correct and completed before requesting a sign-off.
- Utilized Business Process Model Notation (BPMN) to capture the current state (AS-IS) of the system process and also the future state (TO-BE) to identify areas for automation and process improvement.
TD BankToronto, ON
Business Systems Analyst
08.2021 - 03.2023
Job overview
- Optimized business operations by spearheading the analysis of user requirements, procedures, and processes, leading to the development of strategies that enhanced operational efficiency and technical support.
- Enhanced project delivery by merging stakeholder requirements with risk evaluation and interactive dashboard creation, ensuring robust project outcomes and cost-effective solutions.
- Executed comprehensive testing scenarios and detailed plans, crucial in bolstering the accuracy and dependability of software applications.
- Effectively collaborated with project teams and managers, orchestrating project scope, stakeholder engagement, task allocation, and quality control for optimal project execution.
- Authored pivotal business requirements documents and led requirement elicitation sessions, laying the groundwork for tailored software solutions.
- Demonstrated exceptional ability in organizing project backlogs, aligning them with key business and organizational priorities for maximum impact.
- Worked in close tandem with the software development and QA teams, ensuring that solutions were meticulously aligned with business needs and quality standards.
- Participated in and facilitated agile ceremonies such as Daily Stand-up, Sprint Planning, Sprint Review, and retrospective, resulting in shared understanding and successful delivery of sprint goals and deliverables.
- Led the design processes and workflows to enhance CRM data integrity and ensure compliance with CRM usage requirements, thus reducing penal charges by up to $ 1 million levied by the regulatory body for non-compliance.
HOLTS RENFREW Toronto, ON
Luxury Designated Sales Associate
08.2020 - 07.2021
Job overview
- Performed all POS functions, including cashing clients out, making holiday boxes, and being fully prepared for store opening & closing at the end of the day.
- I worked with other team members to achieve sales by providing support (grabbing merchandise from stockrooms and packaging parcels).
- I stayed informed on current and emerging trends in fashion, demonstrating a broad range of product knowledge across all merchandise categories in the store.
- Utilized multiple technology channels, such as salesfloor application, to strengthen relationships, drive new client acquisition, and stay connected.
- Actively participated in educational sessions, including product knowledge, vendor, and Holt Renfrew seminars. Completed 100% of the required educational sessions and workshops.
- Executed floor recovery, visual merchandising, price changes, and other sales support tasks. Improved store aesthetics, resulted in a 10% increase in customer engagement and sales.
- Built a loyal personal client base through acquiring new customers, developing existing clients, and retaining loyal clients. Increased repeat business by 25% through personalized client engagement strategies.
- Maintained regular communication with personal clients through phone, mail, and electronic methods for in-store events, merchandise requests, sales follow-ups, birthdays, etc. Increased client engagement by 20% through proactive communication strategies.
- Exceeded all sales and service goals, consistently achieving and surpassing sales quotas. Achieved a sales performance rating of 120% or higher in annual performance evaluations.
Harry Rosen MenswearToronto, ON
Luxury Sales Associate
01.2019 - 08.2020
Job overview
- Increased Sales Revenue by 20%: Implemented proactive customer engagement strategies and leveraged social media platforms to expand outreach, resulting in a significant increase in sales revenue over six months.
- Achieved a 95% customer satisfaction rating by consistently providing exceptional customer service and promptly and effectively addressing their needs.
- Expanded Clientele Base by 30%: Successfully acquired new customers through targeted outreach efforts and referrals, growing the client base by 30% within one year and contributing to sustained business growth.
- Exceeded Sales Quota by 25%: Consistently surpassed monthly sales targets by effectively leveraging product knowledge, building rapport with customers, and offering tailored solutions to meet their needs.
- Received Employee of the Month Award Twice: Recognized for outstanding performance and dedication to achieving sales goals and providing exceptional service, I received the Employee of the Month award twice in recognition of consistent excellence.
Town ShoesCalgary, AB
Assistant Store Manager
07.2016 - 12.2018
Job overview
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Provided Administrative Support: Offered clerical and administrative support to HR executives, including assisting in payroll preparation, processing documentation, and preparing reports.
Education
UNIVERSITY OF HOUSTON DOWNTOWN Houston, TX
MBA from Human Resources Management & Project Management
12-2024
University Overview
BOW VALLEY COLLEGECalgary, Alberta
Associate of Arts from Criminal Justice
05-2016
University Overview
CONFEDERATION COLLEGEThunderBay, ON
Post Graduate Diploma from Human Resources Management
05-2013
University Overview
Bowen UniversityOsun State
Bachelor of Arts from Sociology
09-2011
University Overview
Skills
- Data Analysis
- Process Improvement
- Critical Thinking
- Business Strategy
- Agile Methodologies
- Stakeholder Engagement
- Requirements Gathering
- User Acceptance Testing
- Functional Specifications
- Risk Management
- Sprint Planning and Sprint Review
- Backlog Management
- Cross-Functional Team Leadership
- Technical Documentation,
- JIRA/Confluence
- Workflow Optimization
- Business Process Modeling
- Quality Assurance
- Reporting and Analytics
- Customer Relationship Management
- Analytical skills
- Problem-solving abilities
- Attention to detail
- Strong communication
- Business acumen
- Process improvement expertise
- Compliance Monitoring
- Data Integrity
- Data Mapping
- User Acceptance Testing (UAT)
- Change Management Process
- Process Improvement Initiatives
- Business Requirements Documents (BRDs)
- Continuous Improvement Process
- Process Improvement Solutions
- Technical Project Management
- Requirements Specifications
- Inspirational Leadership
- Procedure Analysis
- Business Intelligence Data Modeling
- System Review
Accomplishments
Accomplishments
- Strategic Business Analysis Expertise: Demonstrated proficiency in conducting detailed business analysis, translating stakeholder requirements into actionable plans, and delivering tailored solutions that drive efficiency and innovation in organizational processes.
- Agile Methodology Leadership: Skilled in leading teams through agile and Scrum methodologies, effectively managing project backlogs, and facilitating daily stand-ups, sprint planning, and retrospectives to ensure timely and within-budget project completion.
- Sales and HR System Enhancement: Successfully spearheaded the development of an innovative sales tracking tool, resulting in a 12% increase in sales efficiency and a 20% reduction in errors; also streamlined HR systems, leading to a 25% improvement in time-to-hire and a 10% enhancement in quality-of-hire metrics.
- Advanced Project Management: Proven ability to oversee complex software development projects, adept at providing comprehensive status reports, managing milestones, and identifying risks and opportunities for continuous improvement.
- Comprehensive Testing and Quality Assurance: Extensive experience in devising and implementing comprehensive testing strategies, including functional, regression, and user acceptance testing, to uphold software reliability and client satisfaction.
- SAP System Mastery: Proficient in managing SAP system upgrades and integrations, ensuring minimal downtime, maximum data integrity, and streamlined data flow between systems, significantly enhancing operational efficiency.
Work Preference
Work Type
Full TimeContract WorkInternshipWork Location
RemoteOn-SiteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursTeam Building / Company Retreats4-day work weekPaid time off401k matchWork from home optionStock Options / Equity / Profit SharingPersonal development programsTimeline
Business Operations Analyst
MINISTRY OF FINANCE (GOV OF ONTARIO)
01.2023 - 03.2024
Business Systems Analyst
TD Bank
08.2021 - 03.2023
Luxury Designated Sales Associate
HOLTS RENFREW
08.2020 - 07.2021
Luxury Sales Associate
Harry Rosen Menswear
01.2019 - 08.2020
Assistant Store Manager
Town Shoes
07.2016 - 12.2018
UNIVERSITY OF HOUSTON DOWNTOWN
MBA from Human Resources Management & Project Management
BOW VALLEY COLLEGE
Associate of Arts from Criminal Justice
CONFEDERATION COLLEGE
Post Graduate Diploma from Human Resources Management
Bowen University
Bachelor of Arts from Sociology
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