ABIDEMI OLALEYE

MINISTRY OF FINANCE (GOV OF ONTARIO), Oshawa, Ontario

Business Operations Analyst

2023.01 - 2024.03 (1 year & 2 months)

Job overview

Analyzed Business Needs: Collaborated with clients to analyze and define business needs, leading to the creation of tailored data and process models that exceeded client expectations by 20%.
Conducted Comprehensive Testing Cycles: led testing cycles covering functional, regression, user acceptance, and performance testing, resulting in a 15% increase in stakeholder satisfaction due to precise alignment with client requirements.
Collaborated with cross-functional teams to streamline business processes, leading to a 20% reduction in turnaround time for client deliverables.
Translated Stakeholder Requirements: Oversaw the translation of complex stakeholder requirements into actionable deliverables, resulting in a 25% optimization of operational efficiency.
Monitored Project Milestones and Risks: Monitored project milestones, budget, and risks, resulting in a 15% reduction in project risks and identifying opportunities for continuous improvement.
Gathered and documented requirements using different tools and techniques, such as interviews, questionnaires, and observation techniques.
Created Process Design Document (PDD) detailing every step of the current state of the process.
Coordinated business walkthrough sessions with business units in order to verify that the information gathered and documented was correct and completed before requesting a sign-off.
Utilized Business Process Model Notation (BPMN) to capture the current state (AS-IS) of the system process and also the future state (TO-BE) to identify areas for automation and process improvement.

TD Bank, Toronto, ON

Business Systems Analyst

2021.08 - 2023.03 (1 year & 7 months)

Job overview

Optimized business operations by spearheading the analysis of user requirements, procedures, and processes, leading to the development of strategies that enhanced operational efficiency and technical support.
Enhanced project delivery by merging stakeholder requirements with risk evaluation and interactive dashboard creation, ensuring robust project outcomes and cost-effective solutions.
Executed comprehensive testing scenarios and detailed plans, crucial in bolstering the accuracy and dependability of software applications.
Effectively collaborated with project teams and managers, orchestrating project scope, stakeholder engagement, task allocation, and quality control for optimal project execution.
Authored pivotal business requirements documents and led requirement elicitation sessions, laying the groundwork for tailored software solutions.
Demonstrated exceptional ability in organizing project backlogs, aligning them with key business and organizational priorities for maximum impact.
Worked in close tandem with the software development and QA teams, ensuring that solutions were meticulously aligned with business needs and quality standards.
Participated in and facilitated agile ceremonies such as Daily Stand-up, Sprint Planning, Sprint Review, and retrospective, resulting in shared understanding and successful delivery of sprint goals and deliverables.
Led the design processes and workflows to enhance CRM data integrity and ensure compliance with CRM usage requirements, thus reducing penal charges by up to $ 1 million levied by the regulatory body for non-compliance.

HOLTS RENFREW , Toronto, ON

Luxury Designated Sales Associate

2020.08 - 2021.07 (11 months)

Job overview

Performed all POS functions, including cashing clients out, making holiday boxes, and being fully prepared for store opening & closing at the end of the day.
I worked with other team members to achieve sales by providing support (grabbing merchandise from stockrooms and packaging parcels).
I stayed informed on current and emerging trends in fashion, demonstrating a broad range of product knowledge across all merchandise categories in the store.
Utilized multiple technology channels, such as salesfloor application, to strengthen relationships, drive new client acquisition, and stay connected.
Actively participated in educational sessions, including product knowledge, vendor, and Holt Renfrew seminars. Completed 100% of the required educational sessions and workshops.
Executed floor recovery, visual merchandising, price changes, and other sales support tasks. Improved store aesthetics, resulted in a 10% increase in customer engagement and sales.
Built a loyal personal client base through acquiring new customers, developing existing clients, and retaining loyal clients. Increased repeat business by 25% through personalized client engagement strategies.
Maintained regular communication with personal clients through phone, mail, and electronic methods for in-store events, merchandise requests, sales follow-ups, birthdays, etc. Increased client engagement by 20% through proactive communication strategies.
Exceeded all sales and service goals, consistently achieving and surpassing sales quotas. Achieved a sales performance rating of 120% or higher in annual performance evaluations.

Harry Rosen Menswear, Toronto, ON

Luxury Sales Associate

2019.01 - 2020.08 (1 year & 7 months)

Job overview

Increased Sales Revenue by 20%: Implemented proactive customer engagement strategies and leveraged social media platforms to expand outreach, resulting in a significant increase in sales revenue over six months.
Achieved a 95% customer satisfaction rating by consistently providing exceptional customer service and promptly and effectively addressing their needs.
Expanded Clientele Base by 30%: Successfully acquired new customers through targeted outreach efforts and referrals, growing the client base by 30% within one year and contributing to sustained business growth.
Exceeded Sales Quota by 25%: Consistently surpassed monthly sales targets by effectively leveraging product knowledge, building rapport with customers, and offering tailored solutions to meet their needs.
Received Employee of the Month Award Twice: Recognized for outstanding performance and dedication to achieving sales goals and providing exceptional service, I received the Employee of the Month award twice in recognition of consistent excellence.

Town Shoes, Calgary, AB

Assistant Store Manager

2016.07 - 2018.12 (2 years & 5 months)

Job overview

Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Maintained accurate records of all transactions, stock levels and employee performance metrics.
Provided Administrative Support: Offered clerical and administrative support to HR executives, including assisting in payroll preparation, processing documentation, and preparing reports.

Summary

Overview

Work History

MINISTRY OF FINANCE (GOV OF ONTARIO), Oshawa, Ontario

Job overview

TD Bank, Toronto, ON

Job overview

HOLTS RENFREW , Toronto, ON

Job overview

Harry Rosen Menswear, Toronto, ON

Job overview

Town Shoes, Calgary, AB

Job overview

Education

UNIVERSITY OF HOUSTON DOWNTOWN Houston, TX

University Overview

BOW VALLEY COLLEGE Calgary, Alberta

University Overview

CONFEDERATION COLLEGE ThunderBay, ON

University Overview

Bowen University Osun State

University Overview

Skills

Accomplishments

Work Preference

Work Type

Work Location

Important To Me

Timeline

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