Abidemi Somade
Certified Nursing Assistant/ Patient Safety Observer
Rosedale,United States
Summary
Bilingual travel agent adept at building lasting client relationships. Sales-oriented personality committed to working with successful team. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures. Personable travel agent used to fast-paced, deadline-driven environments. Expert in overseas travel and cruise vacation packages. Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers.
Overview
5
5
years of professional experience
13
13
years of post-secondary education
5
5
Certifications
Work History
Travel Agent/ Independent Contractor
Archer
Santa Clara, CA
03.2023 - Current
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Collaborated with colleagues to create and promote special travel packages.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Developed promotional materials for travel packages to market hot destinations.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Followed up with customers to increase customer service with travel plans.
- Created promotional materials to increase visibility and attract larger market share.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
Nursing Assistant / Patient Safety Asist/ Observer
John Hopkins Bayview Medical Center
Baltimore, MD
01.2021 - Current
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Documented care actions by completing records and logs in medical software system.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Transported patients between rooms and appointments or testing locations.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Followed directions of licensed nurses to administer medications and treatments.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Delivered high-quality care to Type patients in hospital facility.
- Documented patient information and care activities in electronic health record.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Direct Support Professional Supervisor
Arc Of Baltimore
Aberdeen , MD
03.2018 - 12.2020
- Administered medication as directed by physician.
- Led patient or group recreational activities for enhanced patient outcomes.
- Supervised daily activities and provided assistance to staff.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Developed rapport to create safe and trusting environment for care.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Monitored progress and documented patient health status changes to keep care team updated.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Transported clients to medical and dental appointments to provide support.
- Educated clients and family members on relevant topics to support independent living.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Researched community resources and services to provide accessibility and assistance to clients.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Spearheaded and implemented new projects to expand scope of engagement.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
Education
CNA/ GNA/ CMT - Home Health Aide/ CNA
Health For Us Inc
Baltimore MD 01.2018 - 02.2018
Living Stone High School
Lagos Nigeria 03.1999 - 09.2005
Bachelor Of Science - Accounting
Lagos State University
Lagos Nigeria 08.2007 - 01.2014
Skills
Company guidelines and procedures
Travel research
Problem-Solving
Training and Development
Decision-Making
Multitasking Abilities
Marketing
Interpersonal communications
Mentoring and training
Global destinations
Excellent Communication
Organization and Time Management
Certification
CTA - Certified Travel Associate
Timeline
Travel Agent/ Independent Contractor
Archer
03.2023 - Current
CTA - Certified Travel Associate
03-2023
Nursing Assistant / Patient Safety Asist/ Observer
John Hopkins Bayview Medical Center
01.2021 - Current
Direct Support Professional Supervisor
Arc Of Baltimore
03.2018 - 12.2020
CMT
03-2018
[Certification] CNA/GNA
02-2018
CNA/ GNA/ CMT - Home Health Aide/ CNA
Health For Us Inc
01.2018 - 02.2018
Bachelor Of Science - Accounting
Lagos State University
08.2007 - 01.2014
Living Stone High School
03.1999 - 09.2005