ABIE DELISIO
Naples,FL
Summary
Private club and hospitality professional with 7+ years of experience in country club operations, membership services, member relations, event management, marketing, and guest experience. Currently serving as a Membership Coordinator at Grey Oaks Country Club, a Platinum Club of America, with experience managing membership processes and relationships involving high-net-worth individuals. Skilled in new member onboarding, prospect development, membership administration, waitlist management, member issue resolution, and communicating club standards and culture. Proven ability to deliver highly personalized service while maintaining discretion, professionalism, and attention to detail in a luxury private club environment.
Overview
7
7
years of professional experience
Work History
Membership Manager
Grey Oaks Country Club
Naples, FL
09.2025 - Current
- Manage the complete new member onboarding process, including applications, background checks, documentation, approvals, and final processing.
- Conduct tours for all prospective members, providing personalized presentations of club amenities, membership offerings, culture, and overall member experience.
- Manage membership relationships and processes within a Platinum Club of America, working closely with a membership base that includes highly affluent and high-net-worth individuals.
- Resolved major membership issues and concerns with discreet, professional, and solution-oriented service.
- Executed new member events to welcome, engage, and integrate new members into the club community.
- Maintain accurate membership counts and monitor membership capacity, availability, and waitlists.
- Communicate club rules, bylaws, policies, and culture standards to current and prospective members, ensuring a clear understanding of club expectations.
- Collaborate with membership leadership and various club departments to provide a seamless and highly personalized member experience.
- Maintain confidential member information and ensure accuracy throughout the membership lifecycle.
- Stay engaged with industry best practices and professional development as a member of the Membership Director Association of Southwest Florida.
MEMBER RELATIONS DIRECTOR
The Club at Grandezza
Estero, FL
06.2021 - 09.2025
- Led the planning, coordination, and execution of member events and programming, ensuring exceptional experiences from initial concept through completion.
- Developed detailed Banquet Event Orders (BEOs) and coordinated with banquet, culinary, and service teams to ensure seamless event execution.
- Supported the Food & Beverage Director with daily operations across multiple dining outlets.
- Managed the Board of Advisors, including meeting coordination, agendas, communications, and follow-up.
- Developed and maintained monthly and annual operational calendars across seven internal departments to improve communication and organizational efficiency.
- Built strong member relationships by addressing concerns directly and providing timely, resolution-focused service.
- Managed and maintained the club’s public and private websites and mobile applications to enhance the digital member experience.
- Oversaw social media platforms, including content creation, scheduling, engagement, and overall digital presence.
- Responded to member inquiries and requests while maintaining a high standard of professionalism and responsiveness.
- Coordinated and booked entertainment for member events, seasonal programming, and ongoing club activities.
- Assisted the General Manager with day-to-day operational oversight, special projects, and decision-making.
- Led new member orientations and coordinated onboarding events to ensure a welcoming introduction to the club.
- Designed and produced marketing and event materials for print and digital distribution using Canva and other design tools.
ASSISTANT NEGOTIATOR
WaveMaker
New York, NY
12.2019 - 05.2021
- Tracked weekly and annual media delivery data to ensure clients met contractual advertising commitments.
- Collaborated with internal teams to manage and optimize weekly and annual spending goals across multiple campaigns.
- Allocated media placements according to individual client branding, marketing objectives, and campaign requirements.
- Coordinated with television networks to integrate client inventory into special programming and high-visibility events.
- Monitored media delivery, scheduling, and performance across up to 20 national networks.
- Identified and resolved discrepancies in incoming data to maintain accuracy and accountability.
- Worked directly with clients to present creative integration opportunities within upcoming programming and events.
Education
Bachelor of Science - Marketing
Manhattan College
Bronx, NY01.2019
Skills
- Website & Mobile App Management
- Northstar
- Jonas Encore
- Members First
- Act
- Canva & Digital Design
- Microsoft Office Suite
- POS Systems
Affiliations
- Membership Director Association of Southwest Florida
- Member
Timeline
Membership Manager
Grey Oaks Country Club
09.2025 - Current
MEMBER RELATIONS DIRECTOR
The Club at Grandezza
06.2021 - 09.2025
ASSISTANT NEGOTIATOR
WaveMaker
12.2019 - 05.2021
Bachelor of Science - Marketing
Manhattan College