Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abiei Agany

East Moline,IL

Summary

Hardworking Customer Service Representative with strong history of meeting and exceeding customer expectations. Sales and service expert with record of achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service protocols and best practices. Reliable candidate ready to take on challenges using problem- solving and task prioritization skills to help team succeed. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Personable, friendly and solution- oriented Customer Service Representative with over 4 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Overview

7
7
years of professional experience

Work History

Account Specialist

Discover Card
Remote, USA
02.2021 - Current
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Consulted with customers to resolve service and billing issues
  • Made outbound calls to obtain account information
  • Set up and activated customer accounts
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Cashier

Walgreens
Laveen, Arizona
03.2019 - 02.2021
  • Collected payments and provided accurate change
  • Wiped down tables and equipment, swept and refilled stock
  • Packed fast food products in approved containers, cups and bags.

Cashier

McDonald's
Laveen, Arizona
01.2018 - 06.2020
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
  • Upheld high standards of productivity and quality in operations
  • Presented orders to guests within anticipated service times
  • Served food quickly for positive guest experiences
  • Operated fryers and grills, assisted with putting orders together and bagged items for customers.

Education

Bachelor of Science - Business Management

Grand Canyon University - Online
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08-2025

High School Diploma -

Cesar Chavez Highscool
Laveen, Arizona
05-2021

Skills

  • Conflict resolution
  • 46 WPM
  • Call Documentation
  • Multitasking
  • Call handling
  • Account updating
  • Customer Engagement
  • Billing resolutions
  • Inbound phone call
  • Call Management
  • Payment Processing
  • Professional telephone demeanor
  • De-Escalation Techniques
  • Microsoft PowerPoint
  • Active Listening
  • Conflict Resolution

Timeline

Account Specialist

Discover Card
02.2021 - Current

Cashier

Walgreens
03.2019 - 02.2021

Cashier

McDonald's
01.2018 - 06.2020

Bachelor of Science - Business Management

Grand Canyon University - Online

High School Diploma -

Cesar Chavez Highscool

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Abiei Agany