Abiezer Mayorga
Los Fresnos
Summary
Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Effective problem-solving skills by leveraging extensive knowledge of the student loan industry to address and resolve complex issues. Track record of implementing efficient processes and maintaining high standard of operational excellence.
Overview
5
5
years of professional experience
Work History
Federal Personnel Security Clearance Administrator
Nelnet
08.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Provided support to associates with the timely and accurate submission of their federal security clearance application including but not limited to completing their application, fingerprinting, associated forms and security training.
- Provided both on-site support to associates for both their federal security clearance and their PIV-I card enrollment as needed.
Ops Accounting - Specialist I
Nelnet
01.2023 - 08.2024
- Validated and updated information in the Loan Servicing systems.
- Reviewed prior lender service and payment histories.
- Handled payments and processed refunds using various systems.
- Maintained compliance with regulatory requirements, conducting thorough research and staying up-to-date on industry standards.
Advisor III
Great Lakes
07.2021 - 01.2023
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate information was provided to customers at all times.
- Interacted with customers on their accounts, including email, chat, and inbound and outbound phone calls.
- Accurately updated information on customer accounts.
- Mentored new hires by reviewing their calls and providing constructive feedback to help them improve their skills and performance.
- Answered escalated calls from customers.
Department Manager
Barnes & Noble College
01.2020 - 07.2021
- Trained new employees and assigned tasks to ensure smooth integration and efficient workflow.
- Coordinated the setup of pop-up locations and managed inventory levels to ensure each sports college game location was adequately stocked.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
MBA - Accounting And Finance
Colorado Technical University
Colorado Springs, CO02-2025
Bachelor of Science - Business
Texas A&M University
College Station, TX05-2020
Skills
- Bilingual (English & Spanish)
- Exceptional Customer service
- Data entry
- Proficient in Microsoft Word, Excel, and Powerpoint
- Basic knowledge of Microsoft Access and HTML
Timeline
Federal Personnel Security Clearance Administrator
Nelnet
08.2024 - Current
Ops Accounting - Specialist I
Nelnet
01.2023 - 08.2024
Advisor III
Great Lakes
07.2021 - 01.2023
Department Manager
Barnes & Noble College
01.2020 - 07.2021
MBA - Accounting And Finance
Colorado Technical University
Bachelor of Science - Business
Texas A&M University