Abigael Jean Baptiste
San Antonio,TX
Summary
Results-driven Digital Marketing Specialist and Business Development professional with extensive experience in managing and optimizing large-scale digital marketing campaigns, generating new business opportunities, and enhancing customer satisfaction. Proven track record of exceeding quota attainment and driving significant increases in sales leads and customer engagement. Skilled in creating targeted marketing content, utilizing CRM software, and providing exceptional customer service. Strong analytical abilities demonstrated through the development of automated financial solutions and market research projects. Proficient in managing high-volume operations and collaborating with cross-functional teams to achieve business objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Product Manager
LED Source SA
10.2023 - 05.2024
- Prospected small businesses to identify and generate new leads
- Marketed the company's products effectively to a diverse client base
- Built and led a stellar sales team from the ground up
- Trained and coached 15 team members to achieve their first sales successfully
- Conducted door-to-door prospecting, consistently closing approximately 5 deals per week
- Managed construction projects by ensuring subcontractors are delivering projects promptly.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
Virtual Assistant / Digital Marketing
FREELANCE
09.2020 - 10.2022
- Created content for advertisements on Facebook, Instagram, and Google
- Managed multiple email accounts daily, ensuring excellent customer service
- Developed and promoted e-marketing services using digital tools to target specific markets
- Coordinated with clients to understand their marketing needs and provided tailored digital solutions
- Monitored and analyzed campaign performance metrics to optimize marketing efforts
- Assisted in the creation of newsletters and email marketing campaigns, leading to a 30% increase in open rates.
Digital Marketing Specialist
ORACLE CORPORATION
02.2022 - 08.2022
- Managed all incoming calls and chats efficiently and professionally, ensuring courtesy and customer satisfaction
- Achieved FY22Q4 attainment: 150% of opportunities, 167% of pipeline revenue
- Resolved customer issues effectively, providing optimal solutions to enhance customer experience
- Developed and implemented digital marketing campaigns, resulting in a 20% increase in customer engagement
Business Development Sales
ORACLE CORPORATION
02.2021 - 02.2022
- Prospected and generated new business opportunities through cold calling and email/social media outreach
- Achieved 110% quota attainment in FY22Q1
- Attended conferences and local meetings to generate sales leads and increase awareness of company services
- Developed customized proposals for clients that addressed their unique needs and preferences, leading to successful meeting booking.
- Leveraged CRM software to track sales activities and maintain a database of potential clients.
Raw Materials Purchasing Finance Intern
FIAT CHRYSLER AUTOMOBILES
05.2020 - 08.2020
- Developed a consolidated index tool for accurate calculation of rate adjustment materials, enhancing reporting and documentation
- Collaborated with the Raw Material finance team to understand and improve the indexation process
- Created an automated solution for quarterly rate calculations, impacting ~$3B Annual Present Value (APV)
- Improved data quality, reduced cycle time, minimized manual efforts, and decreased errors
- Presented project findings and recommendations to senior management, receiving positive feedback
- Conducted market research to support purchasing decisions, resulting in cost savings of 5%.
Education
Bachelor of Business Administration - International Business
Florida International University
Miami, FL08.2020
Skills
- Microsoft Office
- CRM Software
- SaaS
- Google Analytics
- Social Media Advertising Platforms
- Customer Relations
- Customer Service
- Time Management
- Problem Solving
- Sales
- Retail
- Training & Development
- Excellent Communication
- Works Well Under Pressure
- Project Management
- Project Planning
- Product Lifecycle Management
Certification
- Real Estate License - TX
- Producer License - TX/NY/FL
- Notary Public
- Google Ads Certification
- HubSpot Content Marketing Certification
Timeline
General Product Manager
LED Source SA
10.2023 - 05.2024
Digital Marketing Specialist
ORACLE CORPORATION
02.2022 - 08.2022
Business Development Sales
ORACLE CORPORATION
02.2021 - 02.2022
Virtual Assistant / Digital Marketing
FREELANCE
09.2020 - 10.2022
Raw Materials Purchasing Finance Intern
FIAT CHRYSLER AUTOMOBILES
05.2020 - 08.2020
Bachelor of Business Administration - International Business
Florida International University