Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ABIGAEL LAFLEUR

Seekonk,MA

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

9
9
years of professional experience

Work History

911 Public Safety Telecommunicator

Town Of Seekonk
07.2022 - Current
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained updated and detailed records of calls in physical and electronic database.

Overnight Supervisor(Senior Team Lead)

Bass Pro Shops
09.2021 - Current


  • Stocked merchandise in a timely manner, clearly labeling items and arranging according to size or color.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Made product recommendations based off analysis.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Promoted club membership, club card promotions and in-store pick-up for customer convenience.
  • Developed strong rapport with customers and created positive impression of business.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Reset large sections of departments to increase sales based on product placement.
  • Follow plannagrams for different products to set new displays and seasonal sets.
  • Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
  • Improved overall store efficiency by effectively managing and delegating tasks to overnight team members.
  • Coordinated with daytime managers to ensure continuity in store operations across different shifts.
  • I also worked across many departments in the store including leading the footwear and hunting departments.
  • Help assist in all departments in the store with large floor moves and smaller tasks to keep the store clean and presentable for daytime customers.

Camp Leader

Seekonk Parks and Recreation Summer Camp
07.2019 - 07.2023
  • Started by volunteering at this camp for 5 summers before being offered a position to work alongside the camp directors.
  • I also work alongside the directors before the start of camp to plan exciting activities for the kids and gathering supplies needed to keep everyday running smoothly.
  • Safeguarded campers, providing general first aid and distributing medication to children as directed.
  • Recorded attendance and contacted parents regarding absent campers.
  • Monitored campers' arrivals and departures and noted absences and illnesses in each child’s record.
  • Maintained camper files, properly storing and maintaining personal information.

Retail Sales Lead

Kohl's
10.2018 - 06.2021
  • I started as a seasonal employee and was offered part time then full time recently.
  • My job started as a cashier, then I was asked to work the sales floor as well as customer service.
  • All of these positions in the store required a positive attitude and communication skills with customer and my coworkers.
  • At the customer service desk, I would assist customers in returns, answering various questions and answering phone calls and transferring them to the correct department.
  • I was then offered a full time flex lead position working in the kids, shoes and home department. I worked on the sales floor and acted as the lead when the department leads aren’t scheduled.
  • Responsibility to make certain decisions while also helping customers and coworkers that may have questions.
  • Teamwork is key in this environment and helping others around me helps to make the job run smooth.
  • My last position I had before I left was the beauty department lead. I was in charge of merchandising new freight, setting up new graphics, switching fixtures with different brands and pushing sales in the department.
  • In the department, I had two coworkers in the beauty department that I was able to lead to help meet our sales goals and have positive and friendly conversations and transactions with our customers
  • Being in charge of my own dept has helped me learn how to take charge, make sure I am meeting my sales goal, keep the department tidy and running smooth and communicating with my coworkers on what needed to be done when I was not scheduled.
  • While I have worked here I have worked in every department at one point in time including cashier, customer service, on the sales floor in men's, women's, shoes, home, kids, beauty and jewelry. I also helped out in OMNI for online picking and packing of orders, especially around the holidays.
  • Volunteered to assist my managers with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Developed relationships with key partners, including clothing vendors and freight operators

Cashier/Server/Hostess

Purple Cow
04.2016 - 05.2019
  • Seasonal job during the summer.
  • I usually work here from April to early October on some nights with very flexible hours.
  • Ice cream stand in which I worked as a cashier, make ice cream dishes and beverages, and clean.
  • I have opened and assisted in closing at night.
  • Customer service is a must and friendliness was always a very important factor.

Education

High School Diploma -

Seekonk High School
Seekonk, MA
05.2019

Skills

  • Product and Service Sales
  • Point of Sale Knowledge
  • Store Merchandising
  • Organization
  • Customer service
  • Multitasking abilities
  • Planning and Coordination
  • Leadership
  • Cleaning and Organization
  • Attention to Detail
  • Problem-Solving
  • Critical Thinking
  • Decision Making
  • Drive to Learn
  • Drive to Excel

Languages

English

Timeline

911 Public Safety Telecommunicator

Town Of Seekonk
07.2022 - Current

Overnight Supervisor(Senior Team Lead)

Bass Pro Shops
09.2021 - Current

Camp Leader

Seekonk Parks and Recreation Summer Camp
07.2019 - 07.2023

Retail Sales Lead

Kohl's
10.2018 - 06.2021

Cashier/Server/Hostess

Purple Cow
04.2016 - 05.2019

High School Diploma -

Seekonk High School

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ABIGAEL LAFLEUR