Abigael Martin
Prescott,AR
Summary
- Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
- Well-qualified apartment leasing consultants with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
- Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Dr.Audie Teague
09.2023 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Checked patient insurance, demographic, and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Invoiced patients accurately in line with charging guidelines.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
Apartment Leasing Consultant
Lindsey Managment & Apartments
05.2022 - 05.2023
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
- Streamlined the leasing process for greater efficiency, resulting in a higher number of successful applications.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Developed strong relationships with local businesses to promote the apartment community and attract potential residents.
- Coordinated with property owners to address any concerns or requests, ensuring a positive working relationship for all parties involved.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Registered clients on database to enable tracking history and maintain updated records.
Customer Service Cashier
Burtons Creamery
08.2020 - 05.2023
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Handled catering events and was able to time manage events.
Herbal Life Barista
Andrea Jester
08.2018 - 07.2020
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
Waitress
SWAHA Lodge & Marina
05.2018 - 07.2019
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
Education
Bachelor of Arts - English
Univeristy of Arkansas
Fayetteville, AR05.2025
High School Diploma -
Prescott High School
Prescott, AR05.2020
Skills
- Records Management
- Referral Verification
- Medical Office Administration
- Medical Billing
- Payment Collection
- Patient Scheduling
- Insurance Claims
- Appointment Setting
- Property Management
- Front Desk Operations
- Telephone Etiquette
- Crisis Management
- Conflict Resolution
- Market Analysis
- Sales Techniques
References
References available upon request.
Timeline
Medical Receptionist
Dr.Audie Teague
09.2023 - Current
Apartment Leasing Consultant
Lindsey Managment & Apartments
05.2022 - 05.2023
Customer Service Cashier
Burtons Creamery
08.2020 - 05.2023
Herbal Life Barista
Andrea Jester
08.2018 - 07.2020
Waitress
SWAHA Lodge & Marina
05.2018 - 07.2019
Bachelor of Arts - English
Univeristy of Arkansas
High School Diploma -
Prescott High School