Abigael McMillin
Herscher,IL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
19
19
years of professional experience
Work History
Special Education Paraprofessional
Herscher School District
02.2024 - Current
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
Scentsy Consultant
Scentsy
06.2021 - 07.2024
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Managed client relationships through regular check-ins and updates on project progress.
Paraprofessional
Kankakee School District
09.2018 - 02.2024
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
SEINT Beauty Makeup Artist
SEINT BEAUTY
06.2020 - 10.2023
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Demonstrated and explained use of different beauty products to educate customers.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Scheduled onsite and offsite makeup appointments for clientele.
- Applied makeup in accordance with clothing style.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
Server
Lone Star
07.2007 - 10.2009
- Well-rounded candidate with a passion for providing exceptional customer service
- Possesses strong organizational and time management skills
- Able to work efficiently in fast-paced environments and handle multiple tasks simultaneously
- Ability to Lift 30 Pounds
- Mail Handling, Sorting and Labeling, Customer and Client Relations, Telephone Skills, Multi-Line Telephone Systems, Verbal and Written Communication, Visitor Check-In, Bank Deposits, Organization Skills, Word Processing, Greeting and Seating Clients, Answer Telephone Calls, Making Appointments, Appointment Confirmation, Patient Information Collection, Billing and Payment, Processed payments and completed register transactions accurately
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Performed cleaning tasks, keeping store neat and organized
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Introduced promotions and sale opportunities, enticing customers
- Cleaned shelves, counters, and tables
- Recommended, select, and help locate and obtain merchandise based on customer needs and desires
- Paraprofessional License, Customer Service, Greet Guests, Reminder Calls, Provided excellent customer service by anticipating needs and responding promptly to requests
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Used good communication skills to reduce guest dissatisfaction
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Demonstrated ability to interact with customers in a friendly and professional manner.
Sales Associate
Charlotte Russe
08.2006 - 07.2007
Receptionist
Dr. Olofsson's Office
08.2005 - 11.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Education
A.A in Elementary Education -
Kankakee Community College
Kankakee, Illinois02.2004
High School Diploma -
Bishop McNamara High School
Kankakee, Illinois05.2002
Skills
- Ability to Lift 30 Pounds
- Mail Handling
- Sorting and Labeling
- Customer and Client Relations
- Telephone Skills
- Multi-Line Telephone Systems
- Verbal and Written Communication
- Visitor Check-In
- Bank Deposits
- Organization Skills
- Word Processing
- Greeting and Seating Clients
- Answer Telephone Calls
- Making Appointments
- Appointment Confirmation
- Patient Information Collection
- Billing and Payment
- Customer Relationship Building
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Money handling abilities
- Payment Processing
- Professional telephone demeanor
- Appointment Scheduling
- Order Processing
Personal Information
Title: Sales Development Representative
References
1. Ann Skelly 815-295-14
815-592-2174
sunberns@sbcglobal.net
2. Anne McNeely
815-370-7217
Annekate.mcneely@medxcel.com
3. Gina Entwhistle
815-295-1481
Gentwhistle@gmail.com
4. Jacqueline Rieck
815-370-6124
Jacqueline_suzette@mail.com
5. Jennifer McNash
815-304-3021
jlzalud@yahoo.com
6. Morgan Daverin - she is my Referral
Timeline
Special Education Paraprofessional
Herscher School District
02.2024 - Current
Scentsy Consultant
Scentsy
06.2021 - 07.2024
SEINT Beauty Makeup Artist
SEINT BEAUTY
06.2020 - 10.2023
Paraprofessional
Kankakee School District
09.2018 - 02.2024
Server
Lone Star
07.2007 - 10.2009
Sales Associate
Charlotte Russe
08.2006 - 07.2007
Receptionist
Dr. Olofsson's Office
08.2005 - 11.2006
A.A in Elementary Education -
Kankakee Community College
High School Diploma -
Bishop McNamara High School
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