Abigaelle Lubin
Brockton,MA
Summary
Accountable Program Manager handling multiple tasks in fast-paced environments while remaining calm and composed. Smart individual knowledgeable in regulations and rules that promote quality environments. Committed to every client's well-being through assurance active listening, self-development initiatives and appropriate customer service skills.
Overview
6
6
years of professional experience
Work History
Program Manager
The Guild For Human Services
05.2018 - Current
- Enhanced client satisfaction by developing and implementing individualized care plans.
- Streamlined communication between staff members for improved service delivery through effective scheduling and team meetings.
- Ensured compliance with state and federal regulations by conducting regular audits of documentation and processes.
- Boosted staff retention rates through effective training, support, and performance evaluations.
- Developed strong relationships with clients'' families, providing updates on progress and collaborating on care plans.
- Supported continuous improvement efforts by analyzing program performance data and identifying areas for growth.
Administrative Assistant
Cooperative For Human Services
04.2021 - 11.2023
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems. PHI and PII.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
Teaching Assistant
May Institute
02.2019 - 03.2021
- Improved overall class participation by implementing group activities and project-based learning.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
- Completed daily reports on attendance and disciplinary performance.
Education
Some College - Nursing Associate
Laboure College
Milton, MA2024
Certificated Medical Assistant - Medical Assisting
Health Care Training Center
Braintree09.2020
Skills
- Team Management
- Scheduling Coordination
- Microsoft office (Excel, World, Icentrix)
- Problem Solving
- Case Management (Medicaid & Medicare)
- Customer service, active Listening
- MAP, CPI&CPR certified
- RTI trained
Languages
French
Native or Bilingual
Haitian creole
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant
Cooperative For Human Services
04.2021 - 11.2023
Teaching Assistant
May Institute
02.2019 - 03.2021
Program Manager
The Guild For Human Services
05.2018 - Current
Some College - Nursing Associate
Laboure College
Certificated Medical Assistant - Medical Assisting
Health Care Training Center
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