Abigai Campos-Nolasco
Pflugerville
Summary
Bilingual customer service expert with over 12 years of extensive experience in the energy, healthcare, and insurance sectors. Demonstrates a visionary approach to enhancing client engagement and retention through personalized service and innovative conflict resolution strategies. Proficient in healthcare, patient care, and account management, with a strong commitment to fostering trust and long-term relationships.
Motivated and results-driven logistics business owner and former utility worker with strong experience in operations, customer service, and transportation management. Proven ability to manage contracts, lead teams, and deliver excellent service in fast-paced environments. Seeking new opportunities to apply leadership, logistics, and customer-facing skills.
Overview
2026
2026
years of professional experience
Work History
Owner & Operator
CGAN Logistics LLC
Austin, TX
02.2024 - Current
- Founded and operate a delivery logistics company serving major clients such as Metropolitan, wayfair Living Spaces and Home Depot.
- Manage daily operations including scheduling, route optimization, customer service, and fleet maintenance.
- Deliver furniture and appliances using a 26-ft box truck; ensure timely, damage-free deliveries.
- Handle contracts, invoicing, and compliance with FMCSA and DOT regulations.
Customer Agent
Austin Energy
2025 - Current
- Handle bilingual customer calls, ensuring accurate account updates and payment arrangements.
- Resolve conflicts efficiently, enhancing customer satisfaction and reducing escalation.
- Collaborate with teams to address complex issues, ensuring prompt resolutions.
- Implement flexible payment solutions, balancing customer needs with company policies.
- Maintain precise records of interactions, facilitating seamless customer service.
Independent Agent
Family First Life
- Conduct over 50 calls daily to schedule client appointments in English and Spanish
- Guide clients through life insurance options, ensuring understanding and satisfaction
- Deliver exceptional customer service, fostering trust and long-term relationships
- Work remotely with efficiency, maintaining high appointment setup rates
- Enhance client engagement and retention through personalized service
Promontory Point Apartment
01.2024 - 09.2024
- Managed office operations, scheduling tours, and setting up contracts for smooth transitions.
- Enhanced customer satisfaction through bilingual communication and conflict resolution.
- Conducted detailed inspections and accurate inventory checks for efficient property management.
- Provided compassionate support to residents, addressing concerns promptly and facilitating smooth move-in and move-out experiences to enhance tenant satisfaction.
Association Member Benefits Advisor
AMBA
05.2021 - 12.2023
- Guide school staff on insurance gaps, enhancing coverage options.
- Schedule 50+ weekly calls, ensuring comprehensive service.
- Improve client satisfaction with personalized health plans.
- Collaborate with teams to update insurance programs.
- Deliver exceptional customer service, fostering client trust.
- Meticulously managed client information and insurance details, ensuring accurate updates and seamless transitions in health insurance programmes for diverse employee groups.
C.N.A
Texas Home Health Hospice
Austin, TX
09.2019 - 05.2021
- Supported families with equipment use, providing bilingual assistance.
- Handled after-hours calls, maintaining safety protocols and patient support.
- Facilitated communication with grieving families, enhancing care experience.
C.N.A
Hospice Austin
Austin, TX
10.2017 - 11.2019
- Coordinated care schedules for bilingual patients, enhancing communication and efficiency.
- Provided personal care and emotional support, improving patient comfort and family satisfaction.
- Assisted with daily activities and equipment use, ensuring safety and adherence to protocols.
CNA
Evins Personnel Consultant
Austin, TX
09.2015 - 10.2017
- Provided personal care and support to diverse patients, enhancing comfort and dignity.
- Documented patient observations and reported to supervising nurses for improved care coordination.
- Assisted with daily activities, ensuring patient needs were met efficiently and compassionately.
- Supported grieving families, offering empathy and guidance during challenging times.
Caregiver
Senior Helpers
Round Rock, TX
03.2013 - 09.2015
- Duties included feeding patients, running errands, bathing patients, helping get dressed, and helping with daily activities. Worked with English and Spanish patients.
Education
High School Diploma -
Lanier High School
01.2015
Skills
- Service excellence
- Bilingual communication skills in English and Spanish
- Account relationship development
- Proficient in managing disputes
- Healthcare coverage expertise
- Compassionate patient assistance
- Time allocation planning
- Project documentation
- Fleet operations oversight
- Client relations management
- DOT/FMCSA Compliance
- Route Planning & Dispatch
- Operations & Business Management
- Microsoft Office & Routing Software
Timeline
Owner & Operator
CGAN Logistics LLC
02.2024 - Current
Promontory Point Apartment
01.2024 - 09.2024
Association Member Benefits Advisor
AMBA
05.2021 - 12.2023
C.N.A
Texas Home Health Hospice
09.2019 - 05.2021
C.N.A
Hospice Austin
10.2017 - 11.2019
CNA
Evins Personnel Consultant
09.2015 - 10.2017
Caregiver
Senior Helpers
03.2013 - 09.2015
Independent Agent
Family First Life
Customer Agent
Austin Energy
2025 - Current
High School Diploma -
Lanier High School