Abigail Abitz
Oshkosh,WI
Summary
Reliable worker with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with orders. Excellent relationship-builder, and multitasker, always ready to support team needs. Organized, and dependable, candidate successful at managing multiple priorities always with a positive attitude. Infinite willingness to take on added responsibilities to meet team goals. Extremely hard worker, driven to achieve/surpass all self and company set goals, while giving the best performance at all times. Punctual and passionate, always aiming to achieve results everyone can take pride in.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Bartender
Remixx Night Club
10.2021 - Current
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Held team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
- Safeguarded legal compliance by enforcing responsible alcohol consumption policies and verifying age requirements as needed.
- Established strong vendor relations for reliable product availability while negotiating favorable pricing terms that positively impacted profitability margins.
- Coordinated with event planners to design custom drink menus for private parties, ensuring a memorable experience tailored to the clients'' preferences.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Served high customer volumes during special events, nights, and weekends.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Prepared garnishes by evenly slicing and pitting fruits.
Shift Manager
Valley Management
07.2015 - 03.2022
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee absences to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Identified potential bottlenecks in the operational processes which resulted in improved productivity levels over time.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Expedited food preparation tasks such as chopping vegetables, grilling meats, and assembling sandwiches to meet high demand while maintaining quality standards.
- Supported kitchen staff by washing dishes promptly after use, allowing chefs more time to focus on preparing meals.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Processed orders on POS system and accepted cash and charge payments.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Delivered special orders to waiting vehicles and tables to promote specialized service.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Waitress/Restaurant Hostess
Fat Joe's
08.2019 - 01.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
Cashier/Merchandise Associate
Goodwill
04.2018 - 09.2018
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Collaborated with store management to develop strategic plans for merchandise placement and promotion.
Education
Credits Acquired - Business Management
University of Wisconsin - Oshkosh
Fond Du Lac, WI01.2020
High School Diploma -
Fond Du Lac High School
Fond Du Lac, WI06.2019
Skills
- Drawer Balancing
- Payment Collection
- ID Verification
- Product Recommendations
- POS Systems
- Customer Service
- Product Restocking
- Order Packaging
- Written and Verbal Communication
- Customer Relations
- Cash Handling and Refund Management
- Time Management Skills
- Organizational Abilities
- Liquor Regulations and Compliance
- Inventory Control
- Staff Training
- Cleaning and Sanitizing
- Loss Prevention
- Spirit, Wine, and Beer Expertise
- Order Taking and Verification
- Complex Problem-Solving
- Telephone Etiquette
- Patience and Empathy
- Multitasking Capabilities
- Interpersonal Skills
- Upselling Techniques Mastery
Accomplishments
Have maintained employee of the month status since August, 2022 in role as Lead Bartender.
Certification
Bartenders License - Winnebago County - Current
Driver License - State of Wisconsin - Current
Languages
English
Native or Bilingual
Spanish
Limited Working
Professional Reference
Avery Portier
Relation: Supervisor
Bar Operations Manager
920-215-1573
Dallas Tidwell
Relation: Previous Co-Worker
920-381-4235
personal reference
Heather Ostrowski
Relation: Friend
715-602-2199
Timeline
Lead Bartender
Remixx Night Club
10.2021 - Current
Waitress/Restaurant Hostess
Fat Joe's
08.2019 - 01.2020
Cashier/Merchandise Associate
Goodwill
04.2018 - 09.2018
Shift Manager
Valley Management
07.2015 - 03.2022
Credits Acquired - Business Management
University of Wisconsin - Oshkosh
High School Diploma -
Fond Du Lac High School
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