Abigail Aca
Brooklyn,NY
Summary
Dedicated worker with a strong track record of balancing employment and full-time academic pursuits. Highly skilled in streamlining office and organizational processes for efficient operations and optimal performance.
Overview
4
4
years of professional experience
Work History
Community Habilitation Worker
Braverhood
Brooklyn, NY
06.2023 - 03.2024
- Empowered clients to achieve greater independence
- Educate and train on health issues, ensuring client safety and welfare.
- Maintain accurate records for operational efficiency
- Monitored and maintained comprehensive client histories
- Delivered tailored support within community settings
- Led group engagements, enhancing participants' social interaction abilities.
- Facilitated client transportation to scheduled appointments
- Acquired advanced skills through intensive habilitation services training
Residential Habilitation Counselor
AHRC New York City
Manhattan, NY
11.2022 - 06.2023
- Administered hands-on assistance to disabled adults within residential surroundings
- Addressed household issues in both solo and group scenarios
- Facilitated client commutes to professional, educational, social, and community activities
- Tracked incidents on a routine basis and logged routine incident occurrences
- Swift response to critical mental health situations
- Coordinated with social services to gather information for devising treatment strategies
- Recorded comprehensive patient data involving service plans
- Facilitated seamless integration of care plans by coordinating efforts with the treatment team
- Facilitated communication between community resources and clinical teams
- Motivated clients to take on responsibilities and become more independent
- Trained clients in controlling impulses and developing social skills
Front Desk Clerk
Bowl360
Brooklyn, NY
08.2022 - 10.2022
- Oversaw the process of guests' arrivals and departures
- Managed booking inquiries successfully
- Identifying cost-effective solutions for clientele
- Consistently keeping a hygienic bowling environment
- Communicating pricing and facilities details
- Reported technical issues to the maintenance team
- Coordinated group reservations for customized customer experiences
- Maximized revenue streams with effective promotion of extra services
- Ensured effective communication with general management, customer service associates, and external contacts
- Consistently exhibited high energy in fast-paced settings
ABA Specialist
Thursday's Child
Brooklyn, NY
04.2022 - 05.2022
- Implemented behavioral analysis effectively
- Addressing behavioral challenges
- Guided families on beneficial exercises
- Adjusted care plans based on individual patient assessments
- Maintained thorough documentation of treatments and progress
- Evaluating patient progress and communicating insights
- Facilitated discussions with caregivers
- Noted vital behavior modifications in patients
- Regularly followed the newest trends and methodologies in ABA
Customer Service Cashier/ Pet Nutrition Specialist
Petco Animal Supplies Stores Inc.
Brooklyn, NY
11.2019 - 03.2022
- Maintained swift resolution of incoming customer calls
- Responded to customer inquiries, catering to unique requests
- Processed service-related questions to provide accurate company responses
- Facilitated special order requests for clients
- Leveraged resolution tree to address and resolve technical issues
- Clarified procedures for handling payments
- Completed everyday assignments accurately and proficiently
- Assisted colleagues and customers with a positive demeanor
- Kept motivation robust during rapid work environments
- Adhered to established loss prevention protocols for suspicious customers and activities
Census Enumerator
United States Census Bureau
New York, NY
08.2020 - 01.2022
- Ensured data accuracy through direct communication with each family member
- Collected vital statistics through visits and interviews
- Designing and refining structured questionnaires to collect demographic details
- Carrying out meticulous visual inspections of census-covered areas
- Facilitated eloquent responses through question interpretation
- Resolved response inconsistencies through effective questioning
- Confirmed data on forms to guarantee correctness
- Tracked and reported issues during data collection
- Kept supervisor updated on assignment completions
Education
Bachelor's Degree - Social Work
Lehman College
Bronx, NY09.2025
High School Diploma -
Abraham Lincoln High School
Brooklyn, NY06.2019
Skills
- Polite Interaction
- Client Relationship Development
- Effective Patience Skills
- Emotional Understanding
- Comprehensive Product Understanding
- Revenue Growth Strategy
- Returns Processing Expertise
- Versatile Problem Solving
- Proficient in Microsoft Word
- Excel Proficiency
- Email Management
- Advanced PowerPoint Skills
- Schedule Coordination
- Organizational Strategy
- Multifunction Printer Management
- Detail-Oriented Data Management
- Inventory Coordination
- Strong Work Ethic
- Strong Team Collaborator
- Customer-Focused
- Logistics Management
- Efficient Information Receipt
- HIPAA Guidelines
- Individualized support
- Client Advocacy
- Adaptive equipment use
- Training skills
- Supervisory Experience
- Care Plan Development
- Referral Coordination
- First Aid Training
Accomplishments
- Customer Relation - Earned highest marks for customer satisfaction, company-wide
- Product promotion - Up-sold products and motivated customers to upgrade current product plans
- Telephone service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction
Languages
Spanish, Native and Bilingual
Timeline
Community Habilitation Worker
Braverhood
06.2023 - 03.2024
Residential Habilitation Counselor
AHRC New York City
11.2022 - 06.2023
Front Desk Clerk
Bowl360
08.2022 - 10.2022
ABA Specialist
Thursday's Child
04.2022 - 05.2022
Census Enumerator
United States Census Bureau
08.2020 - 01.2022
Customer Service Cashier/ Pet Nutrition Specialist
Petco Animal Supplies Stores Inc.
11.2019 - 03.2022
Bachelor's Degree - Social Work
Lehman College
High School Diploma -
Abraham Lincoln High School