Abigail Acosta
Daytona Beach,FL
Summary
- Committed professional experienced in supporting diverse learners and enhancing educational opportunities. Demonstrated strengths in maintaining confidentiality, task management, and building rapport with clients, contributing to positive outcomes in both educational and recreational settings.
- Results-driven Benefits Administrator with expertise in managing enrollment processes and assessing benefits paperwork for accuracy. Proven ability to develop creative solutions to complex problems while ensuring a respectful and supportive environment for all participants.
- Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Zipline Guide
Go Ape Zip Line & Treetop Adventure
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Collaborated with other recreation staff in developing new recreational activities.
- Trained staff members on conducting events and following safety procedures.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Monitored participation in recreational activities to provide assistance to participants.
Phlebotomist
Advanced Mobile Medicine
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Conducted venipuncture and other CT procedures.
- Used personal protective equipment correctly to protect coworkers and patients.
- Packaged and shipped specimens to central lab daily.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Summer Camp Counselor
Ymca Camp Kitaki
- Worked with children of varying age, interest, skill, and developmental levels.
- Implemented camp activities fostering physical, social, and emotional growth.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Supported children by actively listening and offering encouragement.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
- Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.
- Administered first aid quickly to provide health and safety to campers.
Retail Sales Associate
Zumiez
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Benefits Administrator
Healthinsurance.com
02.2026 - Current
- Assessed benefits paperwork to ensure accuracy and thoroughness.
- Located providers for medical, dental, vision, hearing.
- Managed continuous enrollment processes, as well as yearly enrollment periods.
- Proven ability to learn quickly and adapt to new situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Direct Support Professional
Integrity Support and Services
05.2025 - 10.2026
- Trained in HIPAA, understand how to keep client information private and handle situations professionally
- CPR & First Aid certified, able to respond quickly in emergencies
- CPI trained, know how to safely handle and de-escalate difficult behaviors
- Assist with daily care like bathing, dressing, and hygiene while keeping clients comfortable and respected
- Experience giving medications as directed and paying attention to any side effects or changes
- Help with mobility, including transfers, while making sure clients are safe
- Prepare meals and assist with feeding when needed
- Keep accurate daily notes and documentation on client care and behavior
- Patient, understanding, and able to work with individuals who have high or complex needs
Direct Support Professional
Arc Of Volusia
10.2025 - 02.2026
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted disabled clients to support independence and well-being.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Educational Support Professional
Prime Home DDS
01.2025 - 05.2025
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Took part in professional development workshops to boost skills.
- Helped teacher prepare instructional material and displays.
- Participated in professional development opportunities focused on best practices for supporting diverse learners in inclusive settings.
- Trained in MANDT, CPR, First Aid, and Medication Aide.
Retail Supervisor
Hanesbrands Outlet
08.2024 - 12.2024
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Coordinated merchandising displays, signage and sales enablement.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Submitted reports to senior management to aid in business decision-making and planning.
- Trained newly hired sales team in upselling techniques.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Retail Sales Manager
Lucky Brand
02.2023 - 12.2024
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Restaurant Server
Buffalo Wild Wings
09.2022 - 12.2022
- Stayed up-to-date on menu changes to help customers make food choices.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
Education
No Degree - Secondary Education Concentration - ASL Interpret
University of Nebraska At Omaha
Omaha, NEPhlebotomy Certifacte - Phlebotomy
Nebraska Methodist College
Omaha, NE02-2021
High School Diploma -
Papillion Lavista High School
Papillion, NE05-2019
Skills
- Specialized Education Expertise
- Effective Team Collaboration
- Maintaining confidentiality
- Skilled in Task Management
- Trustworthy Performance
- Analytical Decision-Making
- Enhanced educational opportunities by volunteering as a teaching assistant at Papillion Lavista Highschool
Certification
- CPR and First Aid, NationalCPRFoundation - [7/30/2025-7/30/2027]
- MANDt Training - updated 7/2025
- HIPPA Training - updated [02/2026]
Timeline
Benefits Administrator
Healthinsurance.com
02.2026 - Current
Direct Support Professional
Arc Of Volusia
10.2025 - 02.2026
Direct Support Professional
Integrity Support and Services
05.2025 - 10.2026
Educational Support Professional
Prime Home DDS
01.2025 - 05.2025
Retail Supervisor
Hanesbrands Outlet
08.2024 - 12.2024
Retail Sales Manager
Lucky Brand
02.2023 - 12.2024
Restaurant Server
Buffalo Wild Wings
09.2022 - 12.2022
Zipline Guide
Go Ape Zip Line & Treetop Adventure
Phlebotomist
Advanced Mobile Medicine
Summer Camp Counselor
Ymca Camp Kitaki
Retail Sales Associate
Zumiez
No Degree - Secondary Education Concentration - ASL Interpret
University of Nebraska At Omaha
Phlebotomy Certifacte - Phlebotomy
Nebraska Methodist College
High School Diploma -
Papillion Lavista High School