Abigail Adokwei
North Andover,MA
Summary
Dedicated and versatile professional with extensive experience in customer service, hospitality, and administrative roles. Proven ability to thrive in fast-paced environments as a bartender and waitress, delivering exceptional service and creating memorable guest experiences. Skilled in handling high-pressure situations with professionalism and efficiency. As a medical receptionist, adept at managing administrative tasks, scheduling appointments, and providing compassionate patient support. Strong multitasker with excellent communication, problem-solving, and organizational skills, ensuring seamless operations and client satisfaction. Seeking to leverage diverse expertise in a dynamic and client-focused role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Sahel Restaurant and Lounge
10.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
Orthodontic Front Desk Coordinator
Chan and Chen Orthodontics
09.2024 - 12.2024
- Greeted clients and visitors, enhancing customer satisfaction with a welcoming environment.
- Managed appointment scheduling to ensure seamless operations and client satisfaction.
- Coordinated front desk activities for improved efficiency and communication.
- Improved visitor experience by maintaining clean and organized reception area.
- Assisted with administrative tasks to support daily business operations.
- Answered phone calls and directed inquiries to appropriate departments, streamlining communication.
- Updated and maintained client records, ensuring accurate and accessible information.
- Monitored office supplies and placed orders as needed to ensure continuous availability.
- Facilitated smooth office operations by managing incoming and outgoing mail.
- Scheduled and confirmed appointments for increased client satisfaction.
- Assisted in preparing reports and documents, supporting efficient office operations.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Collaborated with team members to address guest needs and ensure seamless operations.
Waitress
Margaritas Mexican Restaurant
06.2024 - 09.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Eyewear Consultant
Pearle Vision
11.2023 - 06.2024
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Handled and filed patient records with discretion to comply with HIPAA guidelines.
- Operated POS system terminal by inputting prescription information and processing payment with accuracy and attention to detail.
- Placed contact lens orders by processing shipments and properly submitting invoices for payment.
- Reviewed prescriptions and patient information carefully to identify special needs.
- Conducted thorough insurance verifications to accurately determine coverage limits for customers purchasing eyewear products or services.
- Assisted in inventory management, ensuring adequate stock levels of popular eyewear products to meet customer demand.
- Maintained a clean and orderly work environment that promoted professionalism and efficiency.
- Exceeded sales targets through effective product demonstrations and persuasive communication skills.
- Educated customers on proper eyewear care and maintenance, prolonging the lifespan of their glasses or contact lenses.
- Collaborated with optometrists and opticians to provide seamless patient care, facilitating accurate prescription orders and adjustments.
- Contributed to store profitability by upselling additional products such as lens coatings, cases, and cleaning accessories.
- Managed appointment scheduling for eye exams, ensuring timely follow-up visits for patients needing prescription updates or adjustments.
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
- Used Type measuring devices to measure clients' temple length, bridge and eye size, vertex distance, pupillary distance and optical centers of eyes.
- Performed cash, card, and check transactions to complete customer purchases.
Waitress
Olive Garden - Darden Restaurants
08.2022 - 06.2024
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Greeted new customers, discussed specials, and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Restaurant Hostess
The Friendly Toast
11.2021 - 06.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Used cash registers and credit card machines to cash out customers.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Customer Service Desk Associate
Stop And Shop Supermarket
09.2021 - 11.2021
- Promptly responded to inquiries and requests from prospective customers.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Investigated and resolved accounting, service and delivery concerns.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Cashier
Stop And Shop Supermarket
07.2020 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed refunds and exchanges in accordance with company policy.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored self-checkout systems and provided help in resolving complex problems.
Personal Shopper
Stop And Shop Supermarket
07.2020 - 11.2021
- Quoted prices, credit terms and other bid specifications.
- Presented professional image consistent with company's brand values.
- Trained new employees on customer service, money handling and organizing strategies.
- Stayed current on company offerings and industry trends.
Education
High School Diploma -
North Andover High School
North Andover, MA06.2021
Skills
- Process Payments
- Food Spoilage Prevention
- Price Memorization
- Order Supplies
- Table Setting Arrangements
- Bartending
- Food Running
- Food and Beverage Pairings
- Dining Customer Service
- To-Go Order Preparation
- Train Employees
Education
North Andover, MA
Certification
CPR
Timeline
Bartender
Sahel Restaurant and Lounge
10.2024 - Current
Orthodontic Front Desk Coordinator
Chan and Chen Orthodontics
09.2024 - 12.2024
Waitress
Margaritas Mexican Restaurant
06.2024 - 09.2024
Eyewear Consultant
Pearle Vision
11.2023 - 06.2024
Waitress
Olive Garden - Darden Restaurants
08.2022 - 06.2024
Restaurant Hostess
The Friendly Toast
11.2021 - 06.2023
Customer Service Desk Associate
Stop And Shop Supermarket
09.2021 - 11.2021
Cashier
Stop And Shop Supermarket
07.2020 - 11.2021
Personal Shopper
Stop And Shop Supermarket
07.2020 - 11.2021
High School Diploma -
North Andover High School
CPR
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