Abigail Aguilar
Louisville,KY
Summary
A hardworking individual that is always willing to do what is best for the team no matter what the moment entails. Organized and patient with whatever is thrown my way and handling whatever needs to be done to complete the main goal at hand. Very flexible with any line of work, reliable team player that is commended on honesty with anybody that I encounter with from colleagues to customers.
Overview
3
3
years of professional experience
Work History
Sales Associate
H&M Hennes & Mauritz
Louisville, KY
01.2023 - Current
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Developed trusting relationships with customers by making personal connections.
- Cleaned shelves, counters and tables to maintain organized store.
Cashier
Meijer
Machesney Park, IL
05.2022 - 08.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
Cashier
Home Depot
Machesney Park, IL
05.2021 - 08.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped with purchases and signed customers up for rewards program.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Education
Bachelor of Science - Psychology
University of Louisville
Louisville, KY12-2024
Associate of Arts -
Rock Valley College
Rockford, IL05-2022
High School Diploma -
North Boone High School
Poplar Grove, IL05-2022
Skills
- Customer Needs Assessment
- Teamwork and Collaboration
- Written and Oral Communication Skills
- Professional Demeanor
- Positive and Professional
- Time Management
- Reliable and Punctual
- Excellent Communication Skills
Volunteer Work
- Special Olympics Coach
- Summer Camp Counselor
- After School Program Volunteer
References
References available upon request.
Timeline
Sales Associate
H&M Hennes & Mauritz
01.2023 - Current
Cashier
Meijer
05.2022 - 08.2023
Cashier
Home Depot
05.2021 - 08.2021
Bachelor of Science - Psychology
University of Louisville
Associate of Arts -
Rock Valley College
High School Diploma -
North Boone High School