Summary
Overview
Work History
Education
Skills
Timeline
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RILEY MULLER

FORT WORTH,TX

Summary

Friendly and customer- oriented front desk professional with over 2 years of experience in the hospitality industry. Passionate about delivering exceptional service and creating a welcoming atmosphere. Committed to ensuring guest satisfaction and providing memorable experiences that exceed expectations.

Overview

3
3
years of professional experience

Work History

Front Desk Agent

Crescent Hotel
Fort Worth, TX
10.2023 - Current
  • Greet and assist guests in a friendly and professional manor, Ensuring a positive and welcoming first impression
  • Efficiently manage check-ins and check-outs, facilitating smooth and seamless guest interactions
  • Address and resolve guest issues and concerns promptly, ensuring guest satisfaction
  • Exhibit strong organizational skills by effectively managing multiple tasks simultaneously
  • Assistance with launching new property

Front Desk Agent

Kimpton Harper
Fort Worth, TX
03.2023 - 09.2023
  • Manage reservations and room assignments with accuracy and attention to detail
  • Handles phone inquiries promptly and professionally, providing excellent customer service
  • Addresses and resolves guest concerns effectively, using sound judgment to achieve satisfactory outcomes for both guest and front office team
  • Process guest payment, manage credit card transactions, and ensure the accuracy and integrity of billing records

Intern

Kimpton Harper Hotel
Fort Worth, TX
09.2022 - 03.2023
  • Gained comprehensive experience across various hotel departments, enhancing knowledge of overall hotel operations
  • Collaborate with management to organize and facilitate meetings, ensuring effective communication and coordination
  • Provided support in guest services check-ins and concierge duties, ensuring a seamless guest experience

Education

High School -

MANSFIELD SUMMIT HIGH SCHOOL
Arlington, TX

Principles of Business, Marketing and Finance -

BEN BARBER INNOVATION ACADEMY
MANSFIELD, TX

Skills

  • Microsoft Office
  • Guest services
  • Customer relations
  • Telephone etiquette
  • Bellman experience
  • Sales
  • Communication Skills
  • Entry-level accounting
  • Credit and cash payments
  • POS systems
  • Team building
  • Problem-solving skills

Timeline

Front Desk Agent

Crescent Hotel
10.2023 - Current

Front Desk Agent

Kimpton Harper
03.2023 - 09.2023

Intern

Kimpton Harper Hotel
09.2022 - 03.2023

High School -

MANSFIELD SUMMIT HIGH SCHOOL

Principles of Business, Marketing and Finance -

BEN BARBER INNOVATION ACADEMY

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RILEY MULLER