Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abigail Alexander

Canton,GA

Summary

Proven customer service expert with a track record of exceeding expectations at Walmart, adept in POS systems and cash management. Skillfully balances a professional demeanor with multitasking abilities to resolve customer inquiries efficiently. Achieved a significant increase in customer satisfaction through active listening and prompt problem resolution, showcasing a commitment to excellence and a flexible approach to work demands.

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Overview

4
4
years of professional experience

Work History

Associate

Racetrac Gas Station
12.2024 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Facilitated training sessions for new employees, ensuring smooth onboarding process.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Maintained freshness and quality standards in food preparation.
  • Maintained store's appearance to ensure visual appeal for customers.

Customer Service Cashier

Walmart
10.2023 - 10.2024
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Redeemed coupons to discount purchases.
  • Counted money in drawers at beginning and end of each shift.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Answered product questions using knowledge of sales and store promotions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Learned duties for various positions and provided backup at key times.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Drive-Thru Cashier

Wendys Fast Food
06.2023 - 10.2023
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Balanced cash drawer at beginning and close of shift.
  • Maintained accurate records of transactions following company procedures.
  • Followed food safety and sanitation guidelines at all times.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.
  • Upsold additional products and services to customers to boost sales.
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Assisted customers with menu items and accurate order fulfillment.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Followed company policies and procedures regarding cash handling.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Learned duties for various positions and provided backup at key times.
  • Set up new sales displays each week with fresh merchandise.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Worked with floor team and managers to meet wide range of customer needs.

Customer Service Cashier

Kroger
02.2022 - 06.2023
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Redeemed coupons to discount purchases.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Met customer service goals and exceeded customer expectations.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Performed cash, card, and check transactions to complete customer purchases.

Lifeguard

Nautix Lifeguards And Maintenance
05.2021 - 09.2021
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Attentively monitored swimmers to identify distress.
  • Monitored safety of guests in and around swimming pool.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Responded to emergency situations in a timely, efficient manner.
  • Monitored pools and surrounding areas for adherence to safety protocols.
  • Upheld hygiene standards in pool and surrounding area.
  • Provided friendly customer service to guests and addressed concerns.
  • Shared tips with patrons on swimming techniques and strength training.
  • Sampled pool water to check chemical levels prior to starting swimming instruction.
  • Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.

Education

High School Diploma -

Sequoyah High School
Canton
05-2023

Skills

  • Drawer management
  • Check processing
  • Order coordination
  • Positive and professional
  • Customer inquiries
  • Cash handling expertise
  • Multitasking Abilities
  • Item scanning
  • Liquor regulations and compliance
  • Multitasking
  • Cash handling and management
  • Loss prevention strategies
  • POS systems use
  • Price Checking
  • Credit and cash transactions
  • Restock products
  • Flexible Schedule
  • Cleaning and sanitizing
  • Non-verbal communication
  • Process transactions
  • Hospitality and accommodation

Timeline

Associate

Racetrac Gas Station
12.2024 - Current

Customer Service Cashier

Walmart
10.2023 - 10.2024

Drive-Thru Cashier

Wendys Fast Food
06.2023 - 10.2023

Customer Service Cashier

Kroger
02.2022 - 06.2023

Lifeguard

Nautix Lifeguards And Maintenance
05.2021 - 09.2021

High School Diploma -

Sequoyah High School

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Abigail Alexander