Abigail Amani

• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Developed and maintained filing systems for confidential documents and records.
• Managed database systems containing customer contact information.
• Maintained office supplies inventory by checking stock to determine inventory level.
• Compiled data from various sources into organized reports for review by management team.
• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Facilitated communication between different departments within the organization.
• Updated contact lists regularly when changes occur in employee status or contact information.
• Greeted visitors and provided general information about the company.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Processed invoices for payment using accounting software applications.
• Ensured efficient operation of office equipment such as printers, copiers and fax machines.
• Managed incoming calls while providing information or transferring callers to appropriate personnel.

• Conducted regular meetings with housekeeping staff to discuss performance issues.
• Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
• Ordered cleaning supplies, linens, chemicals, amenities. as needed.
• Resolved customer complaints in a timely manner.
• Created training programs for new hires including orientation sessions on hotel policies and procedures.
• Performed quality control inspections for guest rooms and public areas.

• Supervised daily operations of housekeeping department to ensure compliance with standards.
• Conducted regular performance reviews for housekeeping staff members.
• Provided guidance and direction to team members on proper cleaning techniques and use of chemicals.
• Maintained records related to room availability, occupancy rates and revenues generated from services provided by the housekeeping department.
• Inspected guest rooms and public areas to ensure cleanliness standards were met.
• Reviewed purchase orders for accuracy prior to submitting them for approval.
• Implemented a system to track guestroom status, including dirty, clean, occupied, unoccupied, out-of-service rooms.
• Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.

• Conducted daily morning meetings with housekeeping and other departments to align on priorities.
  Assigned daily tasks to room attendants to optimize workflow efficiency.
  Inspected and approved rooms when prepared for guest check-in.
  Maintained communication with front office regarding availability and status of guest rooms.
  Collaborated with engineering department to address repairs and replacements in guest rooms.
• Monitored employee productivity levels on a regular basis to identify areas of improvement.
• Performed monthly inventory checks to ensure sufficient stock levels for all products.
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members.

Cleaned assigned rooms, including making beds and sanitizing bathrooms.

• Vacuumed and dusted to maintain cleanliness standards.
• Stocked linen closets with fresh supplies of sheets, towels and other linens as required.
• Arranged guest belongings and replenished amenities in guest rooms.
• Supported other departments with special projects as requested by supervisors.
• Worked in the laundry room as assigned by the supervisor, washed the bed linen and towels, ran the linen through the presser, folded the linen and towels, and placed them in the house landing areas.