Abigail Anderson

• Administered close patient care, checked vital signs, monitored telemetry and report any changes to experienced nursing staff.
• Worked alongside experienced nursing professionals and attend medical procedure trainings to learn new procedures.
• Collaborated with nurse preceptors and other medical staff to achieve quality patient outcome goals.
• Maintained comfort by providing personal hygiene and safety of each patient through careful monitoring and knowledge application.
• Administered medications via oral, IV, and intramuscular injections and monitored responses with supervision of an RN.

• Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
• Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
• Tracked changing software and technologies with potential to impact customer requirements.
• Responded to customer inquiries and provided technical assistance with software, hardware and network issues over phone.
• Removed malware, ransomware, and other threats from laptops and desktop systems.

• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Transcribed phone messages and relayed to appropriate personnel.
• Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt, and arranging for pickup or transmittal.
• Scheduled, coordinated and confirmed appointments and meetings for residents and staff.
• Tracked important information in software spreadsheets and ran reports or generated graphs using data.

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• Monitored CCTV cameras and alarm systems for security breaches.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Responded quickly to emergency situations to assess and deflect issues.
• Answering and forwarding calls