Abigail Anderson
Norfolk,VA
Summary
- Experienced Ticket Agent in Retail settings with 6+ years of admin and Microsoft Office proficiency. Excellent communication, listening, and time management skills with strong attention to detail and a superior work ethic. Highly motivated team player recognized for exceeding expectations. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Ticket Seller
Chartway Arena Box-office
Norfolk, VA
04.2018 - Current
- Greeted customers, answered questions and provided assistance with ticket purchases.
- Processed payments for tickets using cash, credit cards or other forms of payment.
- Resolved customer complaints in a professional manner.
- Operated computer systems to generate tickets and process orders.
- Answered phone calls to assist customers with questions and orders.
Business Operations Manager
Bob Johnson Group, LLC
NORFOLK, VA
09.2018 - Current
- I'm responsible for the management of weekly and monthly payroll reports for all employees.
Art Gallery Assistant
Nancy Thomas Gallery
Norfolk, VA
01.2018 - 06.2020
- Greeted visitors to the gallery, provided information about current exhibits, and responded to inquiries.
- Assisted in the set-up of art exhibitions, including hanging and arranging artwork on walls.
- Maintained a clean and organized workspace in order to ensure an inviting atmosphere for visitors.
- Managed customer service inquiries both in person or telephone.
- Processed sold artwork for shipment and followed up with clients to confirm arrival.
Administrative Assistant Internship
Greater Augusta Regional Chamber of Commerce
Fishersville, VA
06.2014 - 07.2014
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Receptionist
Woodrow Wilson Rehabilitation Center
Fishersville, VA
05.2014 - 07.2014
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Updated daily log book with information about check-out items by students on the campus
Volunteer in China
Christian Action Hong Kong
Xining , Qinghai, China
05.2017 - 12.2017
- Volunteer work in Chinese Orphanage
- Tour Guide to income visitors to the orphanage
- Transactor and Interpreter to foreign visitors
- Special Education Teacher
- Special Needs caregiver
- Public Speaker for Fundraising events
- Special Needs Child Advocacy
Education
Bachelor of Science Business Administration - Management
Old Dominion University, Strome. college of Business
Associate of Science Degree in Business Administration -
Tidewater Community College
General Office & Administrative Assistant Program -
Woodrow Wilson Rehabilitation Center
Pensacola Christian College
Christopher Newport University
Smithfield High School
Skills
- Strong interpersonal skills
- Basic computer skills
- Adaptability and Flexibility
- Professionalism
- Attention to Detail
- Microsoft Office
- Team building
- Customer service excellence
- Excellent Communication
- Problem-solving abilities
- Multitasking
- Organizational Skills & Time Management
- Reliable and Responsible
- Bilingual in Chinese and English
Affiliations
- In my leisure time, I take pleasure in immersing myself in fictional narratives through reading, watching Chinese television dramas, and listening to Chinese pop music. I also prioritize engaging in physical activity, such as going on leisurely walks outdoors, as a means to clear my mind and remain active.
Accomplishments
- ODU Dean's List for third consecutive years
- Alan & Alan Scholarship in 2009
- High School Honer Graduate
Certification
Career Readiness Certificate, Customer Service Certified (ICSA), New Counselor Skills Training in 2014
Timeline
Business Operations Manager
Bob Johnson Group, LLC
09.2018 - Current
Ticket Seller
Chartway Arena Box-office
04.2018 - Current
Art Gallery Assistant
Nancy Thomas Gallery
01.2018 - 06.2020
Volunteer in China
Christian Action Hong Kong
05.2017 - 12.2017
Administrative Assistant Internship
Greater Augusta Regional Chamber of Commerce
06.2014 - 07.2014
Receptionist
Woodrow Wilson Rehabilitation Center
05.2014 - 07.2014
Bachelor of Science Business Administration - Management
Old Dominion University, Strome. college of Business
Associate of Science Degree in Business Administration -
Tidewater Community College
General Office & Administrative Assistant Program -
Woodrow Wilson Rehabilitation Center
Pensacola Christian College
Christopher Newport University
Smithfield High School