Microsoft Suite
ABIGAIL HANAUER
Project Manager
Rio Rancho,NM
Summary
Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 25 years of experience to new professional challenges with growth-oriented organization.
Proactive marketer with expertise in developing, implementing and strengthening marketing plans. Offers analytical, proactive approach to revamping strategies to meet changing needs. Talent for directing creative efforts and brand engagement combined with history of surpassing objectives.
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
25
25
years of professional experience
1
1
Certificate
2
2
Languages
Work History
Development Director
NM Business Coalition
Albuquerque, NM
04.2024 - Current
- Increased donor engagement by implementing strategic fundraising initiatives and campaigns.
- Oversaw the creation of marketing materials to effectively communicate organizational impact to donors and stakeholders.
- Implemented a comprehensive donor database system, improving record-keeping accuracy and streamlining communication efforts.
- Organized special events such as galas and auctions, raising significant funds for organizational programs and operations.
- Collaborated with program staff to ensure accurate reporting on project outcomes for grant applications and donor communications.
- Performed comprehensive evaluations on past campaigns to inform future strategy adjustments aimed at increasing effectiveness in reaching fundraising goals.
- Coordinated cross-departmental efforts in support of organizational objectives related to resource mobilization.
Program Coordinator
Curia Global
03.2019 - 06.2023
- Created, implemented, and ran a tracking system for stability program, collaborating with Chemistry, Sales, Proposal team and Finance to prevent stability timepoint invoicing on track, which resulted in $2.3M of recovered revenue from missed timepoints
- Managed and helped create tracking systems for 3rd Party testing and sample management for up to 10 clients, resulting in a 30% decrease in late or non-shipment of samples
- Tracked and managed Revenue for the global PMO team, including change orders, billing, requisitions, and GL monitoring.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
Bid Response Team Supervisor/ EnPointe NASPO Super
PCM-G
06.2017 - 11.2018
- Triage and vet RFP/RFQ/RFB postings to determine eligibility and forecast results
- Work with vendors and distribution, as well as account executives to attain best pricing
- Utilized best practices in people management, motivation, and oversight
- Brought on EnPointe team to work and maintain NASPO software contract, working in SAP 300
- Grew output to over $100M in submitted bids in one year, driving revenue and GP
- Led weekly meetings with staff to discuss progress updates, address concerns, and maintain open lines of communication.
- Coordinated cross-functional teams to achieve project objectives within strict deadlines.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Managed performance reviews for 10 employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Partnered with 3rd Party Marketing Managers to train and develop team member skillsets and competencies.
- Developed a cohesive team environment through regular communication, collaboration, and constructive feedback.
- Implemented new training programs for team members to improve overall skillset and job performance.
Marketing/Analytics Manager
HEWLETT-PACKARD
10.2011 - 10.2015
- Led concept to close events, bringing employee participation from 40% to 80% over 3 years
- Streamlined event planning processes by implementing efficient project management strategies.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
- Collaborated with sponsors to secure funding and support for high-profile events.
- Maximized sponsorship opportunities through targeted outreach efforts and persuasive communication skills.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Liaised with clients to determine exact event requirements.
- Enhanced attendee experience through careful selection of venues and catering providers.
- Coordinated large-scale conferences for industry professionals, resulting in increased networking opportunities.
- Developed marketing materials and promotional campaigns to maximize event attendance and visibility.
- Utilized social media platforms to engage potential attendees and promote upcoming events effectively.
Case Management Coordinator
Blue Cross & Blue Shield of Nm
11.2009 - 10.2012
- Coordinated members and nurses for Case Management, determining qualifications and/or needs in Case Management
- I was a liaison to two chapters of BCBS in Illinois and Oklahoma, to train customer service reps on New Mexico authorization and medical insurance guidelines
- Streamlined case management processes for improved efficiency and patient satisfaction.
- Earned commendations from providers for communication that targeted desired audiences and articulated the value of products and services
- Donated over 300 hours of volunteer time in the Blue Corps Volunteer services, leading fundraising and corporate events to raise money for several charities throughout the year, including Walk for the Cure, Adopt-a-Family Christmas charity, and Back-to-School charity with BCBSNM
- Provided excellent customer care to both members and providers, establishing a reputation for expedient and solid issue resolution for both
- Created, executed, and trained employees on new job aides, as well as new guidelines and procedures.
- Served as a liaison between patients, families, providers, and community resources to facilitate seamless transitions throughout the continuum of care.
- Developed strong relationships with healthcare providers to ensure patient-centered care was consistently provided.
- Implemented quality improvement initiatives based on evidence-based practices, enhancing overall case management effectiveness.
- Collaborated with insurance companies to obtain authorizations for needed services while minimizing out-of-pocket costs for patients.
- Evaluated program effectiveness using data-driven metrics; presented findings at organizational meetings to inform continuous improvement efforts.
Education
Associate of Science - Project Management
CNM
Albuquerque, NM04.2024
Skills
- Team Leadership and Supervision
- Social Media Management
- Vendor and Contract Negotiations
- Cross-Functional Teams Leadership
- Vendor Relationship Management
- Fundraising Events
- Project Management
- Continuous Improvement
- Budgeting and Finance
- Brand Awareness
- Problem Solving
- Event Planning
- Adaptability and Flexibility
- Attention to Detail
- Stakeholder Management
- Strategic Networking
- Sales Team Training
- Staff Meetings
- Social Media Platforms
- Special Events
- Quote and Proposal Management
- Issue Resolution
- Contact Management Systems
- Annual Reports
- Business Requirements Gathering
- Revenue Projections
- Client Base Retention
- Customer Engagement Strategies
- Campaign Development
- Promotional Campaigns
- Customer Implementation
- Business Analytics
- Team Leadership and Supervision
- Salesforce Software
- Operating Procedures and Policies
- Digital Sales
- Marketing and Sales
- Charitable Donations
- Administering Social Media Accounts
- Cross-Channel Marketing
- Networking Events
- Project Requirements
- Public and Media Relations
- Operational Processes
- Performance Optimization
- Interdepartmental Collaboration
- SWOT Analysis
- Operational Records Review
- Budgeting and Expenditures
- Business Objective Analysis
Certification
- PMP certification, PMI, NM, NM
- Project Management, CNM, NM, NM
- INSURANCE, STATE OF NM, NM, NM
- Marketing, Farmers School, Burbank, CA
- Insurance, CICE School of Medical Transcription, Irvine, CA
Additional Information
Volunteer work:
Website Management
Committee Management
Event Management
Community Outreach
Fundraising
Quote
Time ripens all things; no man is born wise.
Miguel de Cervantes
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Canva
Oracle
SalesForce
CRM
MailChimp/Zoho
Wix
EPIC
Many More
Timeline
Development Director
NM Business Coalition
04.2024 - Current
Program Coordinator
Curia Global
03.2019 - 06.2023
Bid Response Team Supervisor/ EnPointe NASPO Super
PCM-G
06.2017 - 11.2018
Marketing/Analytics Manager
HEWLETT-PACKARD
10.2011 - 10.2015
Case Management Coordinator
Blue Cross & Blue Shield of Nm
11.2009 - 10.2012
- PMP certification, PMI, NM, NM
- Project Management, PMI, NM, NM
- INSURANCE, STATE OF NM, NM, NM
- Marketing, Farmers School, Burbank, CA
- Insurance, CICE School of Medical Transcription, Irvine, CA
Associate of Science - Project Management
CNM
Activities
- Over 400 hours in BlueCorps Volunteer program, as fundraising captain 2012-2014
- Over 500 hours volunteer work with non-profits locally (1,000+ in 2023), launched 8 committees, and chair the Outreach and Digital committees
- Volunteer for Rio Rancho Artist Association 2010-present
- Employee Engagement Committee member at Curia, HP, and PCM-G
- Star Employee Award from Astrazeneca for work on the COVID-19 vaccination manufacture
Training
- 08/2022, Project Management, CNM
- 02/2015, Project Management Professional (PMP), PMI
- 03/1999, Medical Transcriptions, CICE
Activities
- Over 400 hours in BlueCorps Volunteer program, as fundraising captain 2012-2014
- Over 5000 hours volunteer work with non-profits locally (1,000+ in 2023), launched 8 committees, and chair the Outreach and Digital committees
- Volunteer for Rio Rancho Artist Association 2010-2015
- Employee Engagement Committee member at Curia, HP, and PCM-G
- Star Employee Award from Astrazeneca for work on the COVID-19 vaccination manufacture
- Over 2,000 hours volunteering for RPSC
Training
- 08/2022, Project Management, CNM
- 02/2015, Project Management Professional (PMP), PMI
- 03/1999, Medical Transcriptions, CICE
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