Skilled multitasker with superior work ethic and strong problem-solving and organizational skills. Willing to take on any task to help team. Detail-oriented with excellent observational and communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Genesis Health Solutions
04.2021 - Current
Improved efficiency and organization in multiple areas of office
Managed all outgoing and incoming call and emails as well as scheduling all clients in professional and timely manner
Provided welcoming and friendly atmosphere for new and existing clients
Trained new team members on company procedures, customer service and issue resolution.
New Enrollment Specialist
Liberty University
10.2019 - 03.2021
Assisted and counseled new students on which classes to take for their first semester
Leveraged advanced communication, listening, and problem-solving skills to efficiently and effectively serve students
Responded proactively and positively to rapid change
Cross-trained and backed up other customer service managers.