Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abigail Ayers

Haw River,NC

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Familiar with compliance and documentation requirements.

Overview

7
7
years of professional experience

Work History

Cancer Center Scheduler

Cone Health
Current
  • Display the ability to adjust to varying patient care requirements by assisting with arranging appointments, attending to telephone requests, and rescheduling critical procedures as needed
  • Show the highest levels of professionalism, dignity, and respect to patients, even in the most challenging circumstances
  • With an affirming demeanor, you can reassure patients and build trust, creating more positive care experiences
  • By providing patients with the AVS report and engaging in meaningful discussions about scheduling, healthcare providers can build strong relationships with their patients and promote better health outcomes
  • Reschedule patient appointments, as follows: Accurately reschedule patient appointments cancelled due to physician out-of-office requests, and inform research nurse if patient is currently on research protocol; Accurately reschedule patient appointments when requested by patient, and inform research nurse if patient is on research protocol, and inform physician/nurse if patient is rescheduling chemotherapy appointment; Accurately reschedule missed appointments or appointments requiring reschedule via POF from providers, nurses or other care team members; Document rescheduled appointment information and method used to contact patient in EMR
  • Patient appointment scheduling is a critical task that requires continuous attention
  • To ensure that this task is effectively carried out, electronic POF's from the scheduling pool in the EMR should be acted upon on a daily basis
  • Throughout the day, various orders on POF should be carefully evaluated and crosschecked with referrals, chemotherapy/supportive therapy care plans, and orders on the EMR
  • This is to ensure that conflicts are quickly resolved by working with other care team members such as providers and nurses.

Versatile Production Supervisor

Ked Plasma
11.2016 - 08.2019
  • Obtain patient vitals such as weight and blood pressure
  • Open and update files with current donor information
  • Maintain a clean, neat and properly sterilized work area
  • Utilize finger sticks and screening equipment to check hematocrit and protein levels
  • Processed donor payments and documented transactions in the system
  • Perform Venipuncture
  • Complete documentation concurrently
  • Accurately label vacutainer tubes with donor identification number, date and time of collection
  • Protect donors by following infection control, sharps disposal and bio hazardous waste disposal procedures
  • Investigate, provide and submitte information to Quality Department about special incidents, events and complaints
  • Establish staff schedules and assignments based on facility needs and equipment availability
  • Manage team performance by training, mentoring, disciplining and motivating employees
  • Read and follow standard operating procedures.

Front Of House Manager/Office Manager

Good Times Cafe
02.2015 - 11.2016
  • Assisted with bussing and restaging tables
  • Displayed enthusiasm and knowledge about the restaurant's menu and products
  • Promoted items on beverage lists and restaurant specials
  • Maintained complete knowledge of restaurant menu, including daily specials
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits
  • Provided friendly and attentive service
  • Verified all deliveries against invoices and completed shortage and overage reports
  • Kept facility compliant with health codes, sanitation requirements and license regulations
  • Conducted annual performance reviews
  • Supervised, trained and developed team members in accordance with company policies and procedures
  • Motivated and disciplined employees according to established requirements
  • Received, inspected and logged all products for accuracy of shipment, temperature and quality
  • Verified cash drawer against the day's receipts
  • Updated daily logs, computer tracking systems and other relevant documentation
  • Negotiated product prices, availability, distribution and delivery deadlines
  • Managed bar inventory, restocked supplies and placed orders
  • Created effective employee schedules that maintained coverage at peak times and minimized labor costs
  • Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.

Front Desk Receptionist

Country Inn And Suites
08.2014 - 12.2015
  • Maintained files and records with effective filing systems
  • Answered the phone by the second ring and greeted callers enthusiastically
  • Greeted and welcomed all hotel guests with a smile
  • Greeted and assisted guests by gathering information pertaining to reservations or requests
  • Prepared bills for customers and had them delivered to their rooms on the day of check-out
  • Booked large groups for weddings, seminars, conferences and other events and provided the best available room rates
  • Made sure that guest complaints were handled in the most effective manner possible and that complimentary services were offered to maintain high guest satisfaction rates
  • Verified that personal and payment information on guest accounts was accurate and complete.

Manager

Jimmy Johns
10.2012 - 08.2014
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes
  • Led and directed team members on effective methods, operations and procedures
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime
  • Correctly calculated inventory and ordered appropriate supplies
  • Carefully interviewed, selected, trained and supervised staff.

Education

Bachelor of Arts - Liberal And Interdisciplinary Studies

University of North Carolina At Greensboro
Greensboro, NC
12.2024

Associate's degree - Liberal Arts & Sciences

Alamance Community College
Graham, NC
12.2022

Skills

  • Venipuncture
  • Mentoring
  • Payroll management
  • Payroll
  • Analysis skills
  • Vital signs
  • Front desk
  • Restaurant management
  • Supervising experience
  • Blood sampling
  • Customer service
  • Administrative experience
  • Infection control
  • Patient care
  • Stocking
  • Office manager experience
  • Interviewing
  • Labor cost analysis
  • Management
  • Filing
  • Production management
  • Bussing
  • Organizational skills
  • Microsoft Office
  • Communication skills
  • Schedule Management

Timeline

Cancer Center Scheduler

Cone Health
Current

Versatile Production Supervisor

Ked Plasma
11.2016 - 08.2019

Front Of House Manager/Office Manager

Good Times Cafe
02.2015 - 11.2016

Front Desk Receptionist

Country Inn And Suites
08.2014 - 12.2015

Manager

Jimmy Johns
10.2012 - 08.2014

Bachelor of Arts - Liberal And Interdisciplinary Studies

University of North Carolina At Greensboro

Associate's degree - Liberal Arts & Sciences

Alamance Community College

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Abigail Ayers